The Granite Luxury Hotel Penang

Large suite with lots of space. Friendly and helpful staff. Accommodations were clean and comfortable, especially the bed. Good facilities such as an infinity pool with see-through bottom on on end sitting 14 floors high and a good workout gym. There was also a water purification unit with hot and cold water to refill your water bottles.

At night there is entertainment music playing behind the building from a night-club restaurant that lasts from sun down to about 12 midnight every night, which can be bothersome, as it is heard through the rooms even at high floors.

The room is spacious and suitable for small family like mine. Bed and pillows are really cosy. Location is ideal. Near to all eateries and tourist spots. Enjoyed our 4 days stay there. Our parking guide cum concierge En. Neezam and two other gentlement were very helpful and friendly.

The coffee maker didnt work. The room tv froze after switching on. Hotel technician arrived immediately after notifiying front desk. Superb service. Wall paper under the curtain in the living room was badly torn. All minor issues.

the room is spacious and clean

the automated carpark is troublesome. I had to wait for about 20 mins to park my car as one of the doors were stuck. when I collected my car during check out, my alarm was activated. I suspected that the alarm was activated throughout the night and nobody was aware. luckily the battery was still functioning for me to travel home. it was also troublesome when going out as I need to go to the lobby to validate my card, then to the auto pay machine and then to the automated carpark gate to scan before I could get my car.

Great location, you can tell hotel is newly refurbished and the lobby is truly beautiful. The rooms are like in pictures and spacious with strong wifi, strong shower and great aircon. Front desk is very helpful and friendly. Nice touch with the welcome drink on arrival.

Unfortunately as some other comments mentioned the bed sheets were stained but once addressed - it was fixed and management apologised. Overall I think the housekeeping needs a bit more monitoring.

the suites and bed is big enough for 3 of us. the parking lot is awesome just like in Tokyo drift movie. The location is just very strategic. Many food courts and restaurant available near by.

1. The room smells awkward. 2. The toilet floor dirty(found moss at toilet floor corner) 3. The room is bit noisy with some machine sound (maybe elevator sound) 4. Shall improve in soft-skills of the receptionist as he telling my room is not ready(without checking with housekeeping). However i ask him when the room will be ready, then only he call housekeeping. 5. 1 of the staff at parking need to learn how to talk with guest in a good manners. ( keep telling my family to get off from the car a few times as we dont understand the procedure. I am travelling with 2 years old child and he should understand my situation)

Great location, size of rooms (bedroom, lounge and bathrooms), superb fresh coffee percolator, friendly efficient helpful staff, fantastic pool, adequate gym,

Lounge sofa uncomfortable, room service misses cleaning up in kitchen, tight front venue frontage made worse by parking on both sides makes car drop/pickup annoyingly inconvenient, 500rm security deposit is unnecessarily inconvenient.

The location is very good, next to the Komtar and many vegetarian foods in the walking distance (5-15 min.). The room space is very large compare to the similar price hotel in the nearby area.

The room is a bit old but still very clean. I went in mid Aug 2022. The staff told me the new building will be complete in Sep 2022. So there will be newer room in the future.

the rooms were nice, spacious and clean. Service from hotel staff was good. Has a very cool parking system that’s automated. only stayed for one night but had no issues with noise.

The hotel was located at a very convenient location and the rooms were spacious and comfortable.

Noise insulation was abit poor especially from the hallways. we could hear anyone that walked by.

Before I booked this place, I read the odd review complaining that this place was not a luxury hotel. Firstly, for a FOUR STAR hotel it's pretty luxurious! This would be considered a 5 star hotel in Australia. Saw someone else complain about the toilet paper ply, saying for a lux hotel it should be thicker. Guess what? I stayed at the Shrangi-La in KL and it was the same toilet paper. LOL, people just want to complain about everything. We stayed in a suite. It was spacious and the bed was super comfy. The TV's sound wasn't the best but we barely watched as we were out most of the time. The pool was a highlight of this place. It's open 7am-10pm and it was always quiet when we went. Attik rooftop bar had great cocktails and an amazing view with fantastic service. It was a shame when we went it was quiet, maybe because it was start of the week? As for location, yeah, it was a 15 min walk to Love Lane and tourist areas etc but you booked this on the internet so surely you google mapped this place in proximity to the areas so it's not really something you can complain about. If you're happy to do a lot of walking, definitely book this place while they're still cheap. I would 100% stay here again if I ever visited Penang again.

Wish there was breakfast! That's the only negative to my stay.