Hotel Ma Elena0

I liked the swimming pool which was refreshing and clean. It's located in southern Isla Mujeres. You can take the bus here for 20 pesos instead of a taxi for 1500 pesos. You can walk to Punta Sur and Castilla or Garrifon park. There are a few restaurants, bars, and a lad who sells expresso coffee from a VW van. The air conditioning is good. The shower is hot if you let it run a few minutes. Staff are nice but don't speak much English.

They REQUIRE that you pay them in pesos and do not accept credit or debit cards, including from Booking.com. Be sure to bring enough pesos or else they'll send you back to El Centro in the north where the only ATMs are located. Also, be sure they call Booking.com so that you don't get charged on your credit card as well as paying the hotel with pesos!

Staff was extremely friendly and helpful. They went above and beyond to help me when I lost my cell phone. I can’t express how much I appreciate their concern and support. Room was large and clean. View was great, pool well maintained. Bed was unexpectedly large and comfortable for the price. This is not an upscale resort, but I thought it was great value for the price.

If I have to find fault, the walls were thin, as expected for the price. It was very quiet for 2 days and when a family checked in I used my earplugs. The bathroom door was quite worn. Shower was tricky as it took a while to get hot, then you had to turn the hot down to a trickle to not scald yourself. But could have a hot shower, just with low pressure. All well within expectations for a large comfortable room with a great view in this price range.

The view from the room is awesome. Owners are really sweet and helpful. The room is spacious.

The fridge wasn’t cooling. The location is little far from downtown so having a scooter or golf cart is extremely necessary.

Room had an amazing view of the Cancun Skyline....we had a room on 3rd floor...Rm 305. Awesome sunrise and sunsets. If you leave the front door open you get a beautiful cross breeze. The balcony is small, but holds two chairs,,,big sliding door to patio. Rooms come with a mini fridge. Very Hot shower....all day at any time. Soft towels.....new. Jungle sounds early in the morning...birds mostly.....all kinds. Location.....easy access.....on main road. Staff and management are amazing.....helpful, and easy to work with. Manager speaks excellent English. 3 weeks in Cancun and area and many budget hotels this was by far the best hotel value...low price high value.

Wi=Fi was weak at times. No resturaunt or mini store on premisise.

The staff were superb. The owner's grandson, Carlos, was so helpful, accommodating, and welcoming. The area is quiet and safe. Would definitely come back and stay at this hotel. The price is affordable, location accessible to restaurant and grocery and Punta Sur.

Rooms need to be renovated or updated to attract more guests. Cleaning needs to be improved. I would also appreciate a thicker blanket rather than just a sheet.

The place is away from the drunk golf cart street racers of north beach. South Beach is much quieter and nicer views although not as swim friendly. Beautiful views of Caribbean/Riviera Maya waters. I would recommend this place if you want to be away from the chaos or do not mind driving a few minutes. Taxis charge 100-150 to Centro.

They do not have any food or beverages for sale on site. It’s a bit rustic but good value for the location and views.

The view from the balcony is astonishing, the owner is very nice and was very helpful and prompt to deal with requests, the swimming pool was beautiful and we also loved the couple of big male iguanas that live in the garden of the hotel.

It’s a shame that is a bit outdated and having “age” related problems with the structure and the furniture, Edwin works very hard and was really good with us and tried hard to make sure we were looked after. Needs

A nice alternative to downtown Isla Majures. Right on the main bus route and not far to walk to some nice bars and Punta Sur. Beautiful views looking out on the water and a nice garden and pool. Very calm.

You book on Booking.com but like many smaller places in Mexico you will need to pay in full with cash when you check in. Quite an annoyance but pretty standard practice in Mexico.

The pool was beautiful and very clean. The view from our room was amazing. All the rooms have an ocean view. The man who greeted us at the front desk was very helpful, spoke fairly good english too and was able to get us into a different room much earlier! Our check in was 3, but we arrived about 11:30, hoping only to be able to drop off our luggage. It was such a bonus to be immediately taken to a room.

The A/C fan seemed a little on the weak side, but it did the job. It wasn't a big issue for us.

Great location away from loud city noise but off main road to catch taxis and city bus. Fabulous ocean view. Edwin was very accommodating and answered all of our questions. Price was also really good. Clean staff friendly and made sure we had everything we needed.

Mattress was a bit rough to sleep on.