Henann Resort Alona Beach

Buffet Breakfast was exceptional with a wide range of cuisine for everyones taste buds and staff where excellent in this area. Suite Rooms where comfortable and staff eager to help with any problem.

Tour Company directly contracted by Hotel where skimming and scammed us twice, Hotel mildly addressed it and tried to write it off as a miss understanding lol , the fact that driver took us to his mates zoo and pocketed all of the extra entry fees and money instead of taking us to Tarzia , snake and butterfly Environmental habitat centres was disappointing then on the island Hopping adventure that was supposed to be a full day rather than 4.5 hrs, not having any functional snorkelling equipment without rat holes in it or fins was sad oh and bypassing completely one of the islands out of 3. No accountability and it would appear you have to be on to it all the time because if you Arnt corners will be cut as will your experience ..

Hotel surrounding is very well looked after and beautiful. It has a lot pools - 3 in total and 1 being adult pool (16 and above). It has good access to the beach and everything is well looked after. Gym has a lot of equipment so you can really have a good workout. Breakfast was also good, you can have breakfast in two restaurants (main building and closer to the beach and pools).

As one pool is adult pool it could be more quite (music was playing loud). As it seems there is no quite area in such a big hotel. Also main pool opens from 8am, adult pool from 10am, in my opinion it's very late. I usually wake up early and like to go for a swim before breakfast, but here it was not possible. Also, such a big hotel could have games room, so on a rainy days you have something to do inside. Gym working hours are very strange. It's closed from 12 till 16:00 (it was raining during our stay so I could have used gym during rainy time, but unfortunately it was closed). Spa prices are very high. We had massage on the beach and it was twice cheaper to what hotel offers.

it was clean, everyone was friendly and helpful. the view from our room was amazing. our favorite food and service was at Christina’s. The pool-side bar serves nice drinks but they need a little more consistency in blaming the drinks.

during our lunch at sea view the staff were not very attentive, there weren’t even many people to serve. the beach part wasn’t really good for swimming, it’s shallow and a lot of sea urchins and starfishes that you wouldn’t want to step on to.

amenities and facilities

the housekeeping staff who reported a broken glass which was inside a cabinet we never opened and when asked how it could’ve happened, they know exactly why the glass broke. it’s so disappointing that they they were the ones who opened the cabinet and yet they charged the broken glass to us and pathetic on the receptionist who didn’t even bother to listen to our side of the story

Facilities were great across all areas

Our room overlooked the pool (Level 2) which was lovely......BUT we were located near the breakfast area and the foot traffic was very noisy every day from before 6 am onwards which often disturbed our sleep

very nice and clean beach, kids-friendly gradually access to the sea, super clean water in the sea, many pools are available in the resort, very friendly and helpful concierge

weak and unstable wifi - it seems the standard in this region, insufficient offer of fruit and vegetables for breakfast, the corner with soups should also be improved

Everything is really excellent at the resort. But there are a number of employees who behave inappropriately in front of young tourists, really harassing them.

The room right above our room was noisy in the middle of the night.Sounds like someone is dragging chairs. Which is a nuisance especially we have a baby with us.

24 hours pool.

stench and smell in the room CR; beach full of seaweeds at the shore cannot swim; hire someone to sweep sea urchins; under trained FO female staff in handling queries

The beachfront is awesome and the staff so with the amenities is great. Pool has a great view

The room is a little small for a premier deluxe room. The food choices during breakfast is not too many.