Queen's Astoria Design Hotel

1. Personnel is nice and friendly. I had a room that I asked for, thank you for that. 2. I enjoyed well decorated rooms 3. Even though the reviews about breakfast are controversial , the breakfast was overall good. On weekdays, when there are not so many people in the hotel, there are only a few ready sets of breakfasts. On the weekends it is buffet with bigger choice. (I would appreciate more dessert options (there was nothing for dessert on weekdays) and I'd upgraded the juice machine - the juices are obviously artificial and over sweetened)

1. The shower literally leaked: every time I took a shower there was a big puddle on the floor. 2. WiFi wasn't very stable. 3. Even though the housekeeper is kind (on the 6th floor), it wasn't very clean in the room. When I checked in, the floor was strewn with some white crumbs (apparently because the walls were painted recently), so the housekeeper came to wipe the floors, and she used the sink in my room for that. After she left, the sink was dirty and I had to clean it after HOUSEKEEPER. The towels were literally dirty, with dark stains. The shower bottom was also dirty. There was some broken glass pieces on the floor...

More often that not, guests complain when services are subpar or inadequate, but very rarely do they allow establishments to win them back with exceptional customer service and attentiveness. Queens Astoria Design Hotel went beyond and above service during my stay and it is to be commended. I booked very late and at the last minute because of several Booking.com errors that were completely separate from this hotel, so when I arrived I was tired and just wanted to rest. The room I was initially assigned was the wrong one, and when I went back downstairs, I was quickly assigned another room that exceeded my expectations. Every day, when I came downstairs, the concierge /front desk made sure that I was enjoying my stay and offered to assist me with any questions I had. When I requested an invoice in dollars to send to Booking.com, they took time out during a particularly busy moment at the front desk to tend to my needs. Because of their service and attention to detail, I extended my stay through the weekend, and the manager personally spoke to me to ensure that all my needs had been met. As someone that has traveled to Belgrade many times over the last decade and stayed in several hotels, I will say that this is hands down THE best experience I have ever had in one and it easily could have been the worst. THIS is how you win international guests over and as this city becomes a go-to destination, Queen’s Astoria Design Hotel will succeed where others fail.

Everything in the hotel is in royal style. The room was really comfortable, especially a bed. I have never slept so comfortable before. The location is also fine, near the center. Breakfast was good enough. Free WiFi was fine, it allowed me to work comfortable.

Everything was fine, except the restaurant service, which they are advertising in their guest book. I saw the menu in my room, there was said that they have room service and restaurant accepts orders until 10PM. But it turned out that they do not provide restaurant service, in except of the breakfast.

Staff was so nice and polite. They helped us with parking and other things. Cleaning ladies are so nice. Overall Hotel is very cute and in some retro mode, with perfect location. If renovated and invested in, it would be 4 star hotel for sure.

Hotel clearly needs renovation. We booked two rooms but some things did not work, like fridge and such. Light needs to be fixed in rooms, toilet is leaking... Simple inventory of every room and inspection would make a lot of difference and guests would be super happy. Location and building is so nice and it deserves little attention so it could be perfect. Hotel needs to get duplicate keys because that was just a hustle. It would be nice if Hotel would have breakfast.

Decor of hotel and my room. Particularly the bed and furniture of elegance and comfort. front desk staff was very efficient and helpful. Breakfast coffee was excellent as well as the eggs.

intermittent cleaning of room which consisted of only replacing towels but not making bed or refilling of paper supplies.

A nice place very well located especially for travellers arriving/departing earlier or late to Belgrade. Bus station to travel to other Serbian cities and abroad is just in two steps as well as the airport shuttle bus A1 stop from/to Airport. The other airport bus (Bus 72) stop is located within a 15 minutes walk and it goes even overnight. All main sightseeing is also within walking distance.

The hotel is located close to the main busstation and city centre. Check out at noon is perfect and an option to leave your bags. The style of the hotel is very interesting and a nice change. Compliments to the girls on the reception, friendly and very helpful!

The shower cabin has some issues and leaks water, could use a repair. No further issues with hot water etc.

one day i was the only guest in the hotel. no breakfast in the restaurant. they make a special breakfast dish only to me.

old furniture.old design. no any investment in new facility. 9

The atmosphere and interior made me feel as though I was traveling in the 1700/1800s. The staff were extremely friendly and personable. I liked how they spoke Serbian firstly and didn't go straight into English. It made the experience even better.

No complaints.

It’s a solid 3* but it also costs as 3*. so just be ready to get what you pay for.