Pepperclub Hotel

The overall appearance is luxurious

Ive been a regular guest at the hotel these past 2 years, and The rooms are starting to show wear. Little things like the scuffed marks on the headboard and bathroom cabinets, the kitchenette doors are hanging loose. Also, its so noisy in the area, at night. I also dont think the reception staff should be standing atound chatting loudly.

Pepper Tree honestly exceeded my expectations. The Staff at this hotel were really professional, kind and helpful; right from pick up at the airport to the reception, cleaning staff and spa staff. The room was beautiful, neat and clean; the bed was super huge and comfortable. Each time house keeping would clean the room; they'd leave a complementary piece of chocolate on the bed and I found this gesture really sweet. If you are a solo female traveler travelling either for business or pleasure, I highly recommend this place as it is absolute value for money. They do have free shuttles to the V&A Waterfront and Camps Bay at scheduled times which is a bonus point.

Clean, well organised, beautiful rooms

It is not the hotel’s fault but there are night clubs around the hotel and they play very loud music until 4am.

The staff were so welcoming and willing to go the extra mile with anything we needed. IThe room was lovely and well equipped, bedding was lovely and crisp. My son said it was the best hotel he’s ever ever ever stayed in and promises to come back soon! Hopefully he’s paying next time 🤣 have coeliac disease and the chef was so kind to make me something safe to eat. We didn’t get to experience much of the facilities due to our tight schedule but from what I did see - everything was lovely and a real treat. Thank you for a wonderful stay.

I was traveling as a single woman with two small children, the only thing I was a little nervous of was walking around the surrounding areas. I didn’t feel safe to do so we caught Ubers, it was a very quick and easy process. The hotel is very centrally situated and easy to get to most highlights of Cape Town.

great property in the middle of the town. great staff. very good breakfast.

a bit noisy on week ends as there is a very lively street on the side of the hotel

The staff were fantastic, friendly and polite. They made our stay extra special with a surprise bottle of fizz, celebratory cake and rose petals for our honeymoon. Breakfast was excellent with lots of choice and the location was perfect for us, everything was a short and cheap Uber ride away (V&A, Camps Bay, Table Mountain) but also lots of bars and restaurants within walking distance. The hotel also provide a free shuttle to and from the waterfront and Camps Bay which was very efficient and handy.

Nothing could have been better. We can’t wait to stay again.

The room was absolutely beautiful and was setup with flowers, choc dipped strawberries and a birthday cake to celebrate my wife's birthday - thanks to the team for setting this up. The spacious and elegant room exceeded our expectations. The Copa restaurant was also top notch - staff were friendly and the food was delicious. The breakfast was great. We had a wonderful time and would definitely recommend it to friends and family.

Rooms were spacious and very clean and well presented. Staff were friendly and very accommodating. Breakfast was amazing, good selection of different options on the buffet and the option of an a la Carte menu. Central location and easy to get around.

Very noisy, positioned between Long and Loop street and constant partying going on into the early hours. The lift and rooms are operated on a card system. The cards often deactivate and you have to go to reception to reactivate which is an inconvenience and time consuming. The housekeeping didn’t leave enough towels and toilet paper on more than one occasion.

location, staff friendliness

the couch was not clean, had blood stain

I loved the room was very comfy and the housekeeping team did i great job. I called them for a iron and board in less then 5mins it was delivered to my room. Your reception team was amazing. Kids loved the gym.

The way certian staff members treat you yes im coloured but you must treat every guest the same never mind colour. Im also a waitress at the one and only cape town hotel and im use to all race and coloures but i treat all my guest the same. You should teach your staff members to never judge a book by its cover.