Protea Hotel Fire & Ice by Marriott Cape Town

the staff were amazing every one of them especially Mbassa (eggspert) he greeted us each morning with a big smile and after the first day he remembered our specific egg orders the ambience was amazing food was exceptional cocktails were on point too everywhere was clean

the cooling system in my room was faulty.. would go off on its own, I woke up several times each night to adjust the temperature. also the black out blinds did a poor job of preventing sun rays .. was up every morning by 6am .. while on holiday the gym only had one functional Threadmill, was tough getting a spot in the mornings

8 golfers who booked 4 x 2 bed duplex rooms - exceptional size and perfect for us all. Great location and short stroll away form plenty of bars and restaurants Breakfast choices were brilliant. Bonus was on site hotel parking. The bar and lounge areas were light and spacious and very clean and modern.

To be honest there is nothing we would have changed at all.

All good. Breakfast s a bit pricey, but a good selection of food to cater for all tastes. The room was as expected, clean, bedding was good, no problems at all.

Check-in took quite a bit of time as there was only one person on duty. The lady checking in ahead of us engaged in a lengthy chit-chat with the guy at reception, wasting almost 10 minutes of our time. Otherwise, I do miss the funky 'old' Fire & Ice as I remember it from a few years ago - that's a personal preference. The hotel has been revamped in a very boring, toned down manner, that is a pitty.

My stay at the Protea Fire & Ice Cape Town was wonderful. The staff were friendly and accommodating. The hotel is nicely furnished and in a great part of the city, close to the major routes but without much noise. The street felt safe and I was able to walk around the neighbourhood confidently, also being able to park my car on the public street with no issues. The room had all advertised amenities, and was cleaned every day.

My only disappointment was that there was always dust/debris on the floor in my room following the daily cleaning. I wonder if maybe the cleaning team have a broken hoover, or aren't paying much attention to that part of the cleaning process. But it wasn't great to have hardwood floors, and have to step on dust and sand and such.

The trip was to allow me to work with our Software Development team that is based in Cape Town - we spent two days at the hotel working through our next product release. The hotel staff were great, hosted my team for breakfast, lunch and drinks throughout the day, and were very attentive. An all round a great service and experience that we will use again on my next trip.

Staying in the loft which is not part of the main hotel resulted in no power during Load Shedding as the lofts are not connected to the Hotel generator. WiFi internet connection at the hotel is not secure - i.e anyone can connect. Recommend password protecting the WiFi as a minimum, using WPA3 Security.

The hotel is great value for money. It offers luxury at an affordable price. It was also well positioned and close to all main attractions in Cape Town. Its also located in a safe clean part of the CBD.

Cleaning facilities were a bit slow. There were instances where I'd be out the entire morning but the room was not yet cleaned. This is however a minor inconvenience and staff were willing to come at another time in the afternoon as well.

Our stay at the Protea Fire and Ice in Cape Town was for 12 nights through the busiest period of the year. From our request a day before we arrived for an early check in to the moment of check out the service and attention received from all staff at the hotel was unprecedented for us. Every request was treated with a smile and an eagerness to ensure our stay was comfortable. Monique at the front desk was always ready with a smile and cheerful greeting. The staff who attended to us in the dining area were most accomodating. Madeniyah, Lisa. George and many others served us with pride and an eagerness to please. Their service was a direct reflection of the leadership shown by the likes of Ebrahim the operations manager and Chef Byron who went the extra mile to accomodate our requests. We chose to host our family at the hotel for our son's 8th birthday celebration. Both Ebrahim and Chef Byron ensured it was the perfect event from start to finish along with every member of their staff. From silly requests from my son for a chefs hat to more serious requests like our preference to have our food made seperately for religious purposes....every single one was met with respect amd an eagerness to ensure we were happy! Thank you Ebrahim and Chef Byron and all staff who made our stay most memorable and a service that makes you one of the world's best in my opinion. There is nowhere else I would choose to stay in Cape Town ever again!

Excellent location in the centre of Cape Town with easy access to Table Mountain, Greenpoint and the V&A, and Camps Bay. All the amenities of a hotel while feeling quite at home with loads of space and excellent security. Great restaurants and shops just around the corner. Super friendly staff too. And it’s load shedding proof.

Just the having to leave at the end of the stay part.

Rooms are much nicer than the pictures. I had a balcony with a beautiful view of the mountains. Shower was lovely with great water pressure.

The area around the hotel felt a bit unsafe.

The room was made up very nicely. Service was good and staff were friendly.

The bottle of bubbly was not included in the romantic turndown service, as arranged. Also, it was assumed that my partner was a man, which was/is not the case.