Mercure Alice Springs Resort

Great location just a few minutes to town and onto the Todd River walking trail to Telegraph Station. Restaurant is very convenient although a bit pricy with no quick or cheap options. Breakfast buffet was delicious and if included in package makes good value for money. The guest laundry is well equipped, quick and spacious and is nice and clean. The room was large and well equipped and had a nice range of amenities. Daily servicing of the room was exceptional and those staff very friendly and helpful. Reception staff also were exceptionally helpful and friendly even ordering a taxi for us and calling to ensure it was on its way. Being able to store bags while we were away was also very helpful. Thank you!

A lot of noise from other guests in the hallway, although reception said to call if there was a problem there wasn't really much they could do. The staff in the restaurant were efficient but not very friendly, a smile would be nice. Also very disappointed that the restaurant couldn't supply room service, we had to order our meal as a takeaway to carry back to the room which came in paper boxes with one set of small bamboo utensils for two meals... at full price this was a disappointment so perhaps room service delivery with proper plates and utensils (and a smile) could be supplied. A great stay overall though and would definitely stay again, thank you.

We had a two night stay in the midst of a long road trip and The Mercure was a great spot for a rest. Rooms were very comfortable and quiet. From a practical point of view, there is a fantastic laundry for quick cheap and effective washing and drying. The wifi was good too. From an R&R aspect, the pool, sun beds and surrounding (shaded) tables outside the restaurant were a lovely spot to spend a lazy day. The BLT we got poolside was delicious and the Barracuda curry and prawn Penang curry we had in the restaurant were some of the best we have ever had. The staff at every turn were fastidious and really friendly.

Small gripe was the pool side table tops could have been wiped down more often and the loos next to the restaurant could have been cleaned more frequently.

Good property and location, great parking for us with a trailer

Our bathroom was dirty, when our rooms were cleaned we either didn’t get enough towels or face washers or a mat. We expected everything to be replaced as we were a family of four who needed these things. Beds weren’t nicely made for what we paid I expected everything to the same standard as if we arrived fresh everyday. We also would have use room service if everything was available on the menu. You buffet breakfast was tasteless for first time people staying your staff weren’t very informative.

I loved my deluxe king room with view across a sandy stretch of the Todd River, with all the gorgeous red river gums... and also overlooking the walking track on the east side of the river. I specifically asked for an upstairs room at the right hand end of the “Rivergum” wing so as to have the lovely outlook and be away from the noise of the busy road - eg rooms 329, 330, 331, 332. I had 329 which also had a tree near by which attracted birds and provided a bit more privacy while on the balcony. Nicely furnished spacious room with a small fridge and a bathtub and separate shower. I enjoyed the buffet breakfast (included in my room rate) and thought it was comprehensive: the usual continental stuff plus fresh fruit, hot food like grilled tomatoes, hash browns, choice of eggs including hard boiled etc. I’d been on a 6 day trek so the self service clothes washing and drying facility was very handy. I liked the expansiveness of the layout of the property, a lot of outdoor space. All staff were lovely, helpful, and will hold bags for you for a number of days. Mercure is also nice and close to town centre - across the riverbed and a couple of blocks and you’re there... and also a short (10 min if that) to the lovely Olive Pink Botanical Garden with its terrific cafe.

I suspect not all rooms are as nice as the one I had, they cater to a range of budgets, the more affordable rooms looked as though they have less privacy, scale, outlook etc and may not have fridges. I’m happy to carry my bags upstairs... but some people apparently find that a trial, so may not like an upstairs room as there’s no elevator (though there is a baggage lift prominently identified inside the front door).

The hotel is in a beautiful area surrounded by the mountains and a real feeling of being in an oasis. Large comfortable room with a great view of the Todd River. Would definitely return and it was great value for money.

we felt the staff at night were under pressure with one person bar keeping and being the waiter due to staff shortage we presume but there was nothing wrong with his service just run off his feet. However he was most apologetic and within an hour extra staff arrived.

I have stayed here before and that is why I chose to stay here again. The staff are really pleasant and helpful and go out of their way to give excellent service. The pool water and area are rally clean. The food in the restaurant is better than anywhere else I have stayed at! parking is easy and secure at night. This is one of my all time favourite hotels in Australia.

Can’t think of any negatives

Fantastic location with just a short pleasant walk to town and also to the Olive Pink gardens. Large comfortable room with a balcony. Furnishings and fittings in good repair. Bathroom a little dated but functional and a great hot shower. We had breakfast included, again it was functional and suited our needs but was not outstanding.

I understand the ongoing problems getting staff but I felt some of the staff could be more interactive, more confident and engaging.

The front desk staff were lovely. I stayed twice - before my tour and afterwards. The first stay I had an upgraded room, which was unexpected and very lovely. The second stay I didn't get the upgraded room. Whilst it didn't have the bath I was hoping for, it was a generous size and very comfortable. It was about an 8 minute walk into the town centre, which had a really good assortment of cafes.

No actual room service. Which was not that bad. I could have ordered something and the restaurant would call me when ready, so I just elected to dine in.

Mercure is a really nice hotel with all it's rooms set in small blocks in the gardens and around the pool and main reception. The rooms are spacious and very comfortable. Staff were very smiley, friendly and helpful. The restaurant was very nice and the food really good. I did think it would be nearer to the town (15 minute walk) than it was but taxis are plentiful and cheap. Highly recommended.

We had a very unexpected extended stay at AS Mercure as my husband developed Covid three days before we were due to leave. The staff were fabulous. They found me another room across the lawn from my husband and assured us that they would be able to deliver meals etc to my husband. I had to leave as I couldn't get a later flight. So thank you to all the wonderful staff particularly Andres, Zed, Mary, Hunter, and a couple of other great people whose names I can't remember. Everyone was so kind - a really stressful situation averted with the help of lovely people.

Just glad we were at the Mercure AS when this all happened. There was nothing not to like.