Hyatt House Chengdu Pebble Walk

Check in and check out were smooth, the staff extremely nice and welcoming. The room was spacious, clean and fully equipped. Every area of the hotel was always clean and disinfected. The area is very nice and we all enjoyed the view from our room. It's only 20 minutes away from main places of interest in town. It exceeded our expectations.

No complains. All was just perfect.

Good location, compatible price, spacious room & breakfast has lots of choices

No private laundry inside the suite and the gym is shared the third party gym.

big size of room, with living room and kitchen, very comfortable for family stay

carpark slot is a bit small, 7 seaters a bit difficult to park in

Nice hotel, very friendly staff and a gym (puplic) well equipped with direct access for hotel guests!

Nothing

Superb staff

Excellent Breakfast. Great Location. Very Friendly and Helpful Staff

Fabulous staff & hotel/apartments.

We chose a big room with kitchen n work area as we need to work . But the work area is a high kitchen top with high chairs hence it’s not comfortable to sit for long. Otherwise the room is modern n neat. Big toilet and shower area good closet space . Breakfast spread is good

1) No restaurant and room service. Difficult for us when we return late from work and outside restaurants are closed . 2) high chairs at kitchen countertop not conducive to work 3) given that it’s a suite with kitchen would expect to have a washing machine in room or even a common laundry area even if we have to pay for washing by washload ( I mean it is ridiculous to have to pay for each pair of socks that we need to wash when these can be wash by per wash load, whilst it is fine to pay for washing per piece for like shirts or trousers) 4) location was a bit far from central downtown. Right outside the hotel are some restaurants , a bar or 2 and a Starbucks but the area is not vibrant . The nearest convenience store is Hong Qi which is about 7 mins walk away having to close road. 5) on check in the hotel staff mentioned that breakfast is only for 1 person when I booked for 2 pax and I was told that they know this as a problem they have with Booking.com but they will allow the 2nd person free of charge. I was told of this without me asking n I wondered why I need to be told of it? It does not make Hyatt looks good but rather on the contrary as a hotel guest I felt like I am taking advantage of Hyatt goodwill to get a free breakfast n the hotel comes across as petty. If it was an issue with Booking .com they should settle it with Booking rather than tell the guest. I really see no point in mentioning it to the hotel guest at all 6) we arrived late in the night, with huge luggages and asked for concierge to help with luggage but were told that there is no such service at the Hyatt. I am really quite appalled is this grade of Hyatt without concierge? If so , I would no be careful not to chose this series of Hyatt hotel again

Good location, good breakfast, beds comfortable, spacious units.

I booked two two bedrooms units with breakfast, each unit has three people. but when I checked in, I was told each unit only come with one breakfast. I was so confused and have to showed them my confirmation from booking. After quite a while arguing, which we almost felt like to leave the hotel right away if no full breakfast included. The front desk staff finally agreed to give everyone a breakfast. It seems lack of communication between booking .com & the hotel. Inside The unit carpet are very dirty or with very noticeable marks.

value for money. clean rooms.

the pool belongs to the gym next door. the advertised nightlife area downstairs is suited for business dinners, not lively. constant harassment to scan your health code when entering the hotel. staff telling you to put your mask on. below average staff who looked like they hated their jobs.