ITC Mughal, A Luxury Collection Resort & Spa, Agra

Excellent stay. Very helpful staff and excellent facilities, the room had all amenities one could want. This was the first time on this trip to India where we had enough bottled water available in the room, and good tea-making facilities.

There was very little that was not to like. The breakfast had a great variety of food: the Indian options were great but the western / continental pastries were not particularly good. The hotel arranged taxi to the Taj Mahal was overly expensive unless you want a guided tour without hassle. Otherwise, just use Uber as it’s a short trip.

I liked the staff in general and was very engaging with guests.

More improvement can be done during the check-in time especially during the rush. Less accountability and lack of communication seen from some particular staff people during the initial check-in was not really good for us. Also a casual approach was seen in allocation of the wrong room by the reception staff, which added to initial woes. However a very dedicated lady staff with boy cut hair was seen taking all the issues from front and helped us in providing the resolution very quickly. I hope other staff members have the same energy and communication skills.

The inside of the hotel is beautiful. The Spa is great as well and has all the amenities needed. The food was great and the majority of the staff go above and beyond to serve the customers. The location is close to plenty of restaurants and stores. It’s also about a 10 minute Tuk Tuk to the Taj.

The property appeared to be very understaffed when we checked in. Check in is at 1500 and we arrived shortly after that. We were told the room would be ready in 10-15 minutes and to wait in the bar area. I checked with the desk an hour later and was told they would come get us shortly. We ended up getting into the room a little after 1700 hours. For a 5 star hotel stay to start like that upset us because had they told us it would be 2 hours we could have left the hotel instead of wasting time in the lounge. Each pool also only has about 8 lounge chairs, which is not near enough for a hotel of this size.

There is nothing that i didn't like there. Just one thing i didn't like was going back from the property which made us feel like home... Loved the property and more over the staff there was wonderful and not only went out of their way but went above and beyond to meet our expectations and make our stay so wonderful. Some of the super heros of the property were Master Chef Chef Jagvir, Chef Satyaveer from the core and heart of the hotel the kitchen team. Mr Bhim, Ms Asmita and Mr Umar from the FNB service. The young and smart boys Himanshu and Kapil from front desk, Mr Nilesh also from the from desk was a super life saver for us. Even though we had checked out And had a while for our way back to home we requested him if we could just sit in the lobby for some more time he said that make your self more comfortable in the executive lounge rather than just sitting on the couch in the lobby and also mentioned that if we needed anything else not to worry about anything and just get back to him. This gesture was amazing. Ranjeet h/k supervisor, Sonu saxena my room attendant and last but not least. Mr Satyaveer at the pool. All of them were amazing and didn't leave a single point that anyone could dislike the property and won't love them. Also a promise from me that " WE WILL BE BACK AGAIN".

The thing i didn't like was leaving the property so soon.

I had a wonderful experience at the ITC Hotel, and I want to highlight the exceptional service provided by the restaurant staff. From the moment I walked in, they were attentive, courteous, and made sure my dining experience was memorable. The waitstaff was not only knowledgeable about the menu but also eager to make recommendations. Their warm and friendly demeanor added to the overall enjoyment of my meal. ITC Hotel's restaurant staff truly made my visit special, and I can't wait to return for another delightful dining experience. Thank you!

Great location, lovely entrance and foyer, thorough security measures in place. Given the price point I believe the property is excellent value for money. Super comfy beds, devine bedlinens, a variety of pillows, effective aircon. Staff were friendly and helpful. Yummy breakfast with great variety.

Wifi could be better... Also, there was an rooftop viewing area where you could see The Taj Mahal from (but with signage to beware of the monkeys haha - I didn't see any though). If the hotel was ever to make improvements/renovations, I feel this could be an excellent area to utilise for a rooftop bar/dining to add to the already excellent offerings the property has.

The hotel is stunning and luxurious. The staff are extremely attentive and efficient. There is a lovely bar area, great dining facilities with buffet style breakfast and dinner. Pool and gorgeous Spa. I liked the fact is it striving to be 'green' You can view the Taj Mahal in the distance from an observatory it's very secure and safe with airport type luggage inspection for security.

My garden view room was a little musty and the window not that big. It was very comfortable but I would not have spent much time in it If you are looking for a hotel that is close to the buzz on the street or somewhere you can pop out of this is not it.

From my perspective this is the best hotel in Agra taking in consideration also the price. Oberoi might be better, but it is ridiculously overpriced. Restaurants and food in general is simply great and overal atmosphere in this hotel is very pleasant. We have been here already twice and it will be choice no. 1 also in future.

Little improvement would be appreciated in staff approach. Most of them are quite cold and sometimes even look annoyed when you ask them for something, but then always expect from you that you will tip them even if they just held door for you... Cleanliness and maintanence is general problem in most hotels in India, here it was acceptable, but still far away from good...

The food was excellent, the tour staff was great helping with my visit to the Taj Mahal, the driver was very polite and considerate with the heat as he brought water and the spa, pool and gym were top notch, i even managed to watch some sport back home in england at the bar, i couldn't of had a better experience

The front desk english could be refined just a tad to ease the process of checking in but in the grand scheme of the experience i've had, it really is a very very small detail which i'm only writing because the box requires to put something negative

Had a very "basic" room due to the booking. We were tucked into an area without the luxurious touches. Could see other parts of the hotel that were quite luxurious. Make sure you find the viewing area outside to see the Taj. It wasn't mentioned until a friendly housekeeper asked if I had seen it.

Had a spa treatment and the room was quite cold.