International Garden Hotel Narita

The room was basic but clean and comfortable. The buffet breakfast was good. The reception staff were very friendly and helpful.

The free airport shuttle is mostly only once every hour, so if you just miss one you have a long wait for the next. The hotel is actually quite far from Narita Airport and took approx. 40 minutes to arrive at the hotel.

International Garden Hotel Narita located in a quiet area closed to the central of Narita (Walking distance around 25 minutes). It has a 7 eleven inside the hotel which was convenient even there were less selection of foods due to its size. The mini stop right next to the hotel carry much more variety of foods so you will be fine. The hotel looked nice, the room was spacious and clean. Sadly their jacuzzi wasn't working or else it will be perfect. There's a gym in the hotel which was great for gym people like us who want to sweat a little. Not great but better than none. The best thing of all was that they provide shuttle bus to and from the airport. Big thumb up to the bus driver (excellent customer service)!

Not essential but it would be nice for a big hotel to maintain their gym room regularly. As we can tell, all machine were rusty and dirty. It's really brought down the standard of a big hotel like this.

This was my second time here. I really like everything, location, comfy bed, large room than normal comparing with other hotel in Japan, good cleanliness, shuttle services and room-price was very much worth to pay. Staffs were so kindly and helpful. They gave me a room upon my request throughout my long stay which made me very happy. I’ll be back to stay here again for sure.

Nothing specifically, as my recommendation on my last stay about there were too crowded on the shuttle bus to Narita station and Aeon Mall (no room to be seated as they had to share bus with Hilton’s guests) has been done at least better during rush hours. Thank you!

This hotel is excellent value for money. I initially paid about $A600 for six nights, but was the offered an upgrade for about an extra $30, which then gave me breakfast included every morning and three single beds. The breakfast was lovely and with ample choice. The room was spotlessly clean and with all basic amenities, including a fridge. It was just a pleasant, 20 minute walk into Narita Town but the hotel offers a free shuttle bus service both into town and to the airport. Very pleasant and professional staff. I will definitely stay in the same hotel next time.

Everything was fine.

Room was big and the breakfast was good. Staff were very nice too. Also the free shuttle to the airport was convenient.

The free shuttle from the airport to the hotel was very convenient, but it only ran once an hour. The double room was spacious and clean. The room was filled with probably around 20 towels and 3 changes of sheets for my 8 night stay, so it was a little excessive, but I guess it was good to have just in case. I cut my trip short by a few days and was able to get the refund through Booking.com very easily. The staff was also very helpful with my questions and they could speak in English well.

The breakfast options didn't change from day to day and the selection wasn't anything extraordinary. On my last day, the orange juice ran out. The bathtub was bright pink and outdated. The curtains also had a slight smell to them. The hotel convenience store was small and didn't have any fresh produce besides packaged single bananas and pre-sliced apples.

No food options for vegans and vegetarians. Considering how big the hotel is and that it is near the airport. Food options for different people should be there

A great transit hotel for English speaking tourists. We had a very comfortable stay for two nights, with a good breakfast each morning. We spent a day checking out Naritasan Park (highly recommend visiting this beautiful Temple complex) and the Aeon Mall (amazing, we need a new suitcase for the Hello Kitty merch). There is a 7/11 onsite which stocks a lot of good quality food and snacks into such a small space. The staff are very helpful and the hotel room was super clean. It is an older hotel but it has a quirky charm. The International Garden Hotel Narita is very good value for money!

Not a negative but be prepared for the half hour journey from the airport on the free transit bus.

Free shuttle from the airport plus there's another shuttle from the hotel to the JR station and Aeon mall. Staff is friendly and conversant in English. Room was clean and spacious. The included buffet breakfast was excellent. Has a 7 Eleven convenience store down at the lobby which is very convenient and great for picking up a meal if you arrived late at night. Another convenience store (Mini Stop) just outside the hotel as well. There's also a Seven Bank ATM at the lobby as well which is awesome as Seven Bank ATMs allows withdrawals of up to Yen100,000.

Hotel and room interior look dated and tired. Although for the price, it's still a steal. Bed and pillows were on the firmer side. The shuttle bus is a shared service with Hilton so at busy hours (eg. in the morning around check out time), the bus is going to be packed. Learned that the hard way as I was trying to squeeze on the bus with my luggage to go to the JR Station. Also there's nothing much of interest near the hotel.

The room is big, and so is the bed. There are free shuttle buses from Narita to the hotel and from the hotel to Narita station. It is very convenient.

My flight departed in the early morning, I think many people have similar situations, the hotel served breakfast from 6.30 am but we were still in hurry. I hope there are more frequent bus schedules from the hotel to Narita airport, and breakfast can start from 6 am. The breakfast menu was quite poor. I hope they could include more dishes in their menu.