Hotel Metropolitan Saitama-Shintoshin

Fantastic hotel and really good value for money. I liked the comfortable bed and pillows, the attentive and welcoming staff and the varied breakfast - I loved that they use non-sugar yogurt and offer lots of vegetables, this was made my choice easier. I was really surprised by how good this hotel was. Also, the location was perfect - I needed to be in a conference at the nearby Saitama arena and it was walking distance to it and also to lots of restaurants and shops in the nearby area.

I wish they had a direct elevator from the station level to the guest rooms- unfortunately you have to change elevators at the lobby floor.

Like no other. The rooms are larger and so are the bathrooms. The place is clean and the breakfast buffet is very nice. The location is a winner as it is right at the mouth of the Saitama Shintoshin Station which is one ride away to Tokyo. It is also right beside the Saitama Arena with the Gold’s Gym in it and the Cocoon City Malls. The staff speak english and there is a convenience store, an italian restaurant, and a bakery! The price is top decent! Not unreasonably priced. Also there is about the vibe of the entire surrounding which made me feel so calm. Like whatever you need will be available and you never have to worry. Kudos to the staff!

Nothing. I think only those entitled Karens and Debbie Downers will whine.

very good location. close to the train station. for business perfect! Room is big enough and very clean. The hotel itself is very quiet and I heard no noise from the outside. Friendly staff at the counter and breakfast area.

I had at the beginning the same topic as for all other Hotels I had paid in advance. The staff said they cannot issue the invoice. Same as every Hotel. I had explained and after 5 minutes I had my receipt.

The hotel is just beside the train station. This place is quieter than Omiya. Good for rest and recharge, yet there’s still shopping nearby with many options for food as well. And if you need whole day shopping, Omiya is 1 stop away!

The hotel need a little help on the pillow. Haha. Bed is ok but the pillow slightly off. Soft pillow is too flat and hard pillow is too hard.

Only one train stop from Omiya station where we took the Shinkansen the next morning. Was very pleasantly surprised at the quality of the beds and the hotel in general. We needed 2 beds in one room which can be hard to find. Was much better value for the money than staying near Tokyo station or even Omiya. Super easy. Very close to the saitama shintoshin station.

Within walking distance from Saitama Shintoshin Station, bus terminal to Narita airport, Cocoon City, Yodobashi Camera, restaurants, etc. The staffs are good in English, friendly and helpful. The room is quite nice as well.

The breakfast dining hall is in the lobby. Would be better if they have a proper dining place with nice view over the train station.

Spotless, looks like a new hotel, superb location next to JR train and shopping malls around.

Mattress a bit too soft (subjective) and breakfast is basically a traditional jp breakfast (limited choice for international).

The perfect point is the position near by the station and SAITAMA Super arena. Good for travelers especially carrying with heavy luggage.

Need to pay for the laundry detergent.

This place was AMAZING!!! Staff was soooo nice. They held our luggage while we went to a concert next door and answered all of our questions with excellent customer service. Will be back!

Nothing!!

Everything bout the property I liked. Beautiful hotel, bed was super soft and comfortable, and the shower was nice too. Staff was great and helpful, due to me not speaking their language.

Nothing I did not like