Business Hotel Sunpu

The location is great, very near in the station, convenient stores, restaurants and malls. The staffs are very kind. Actually we stayed in this hotel many times already because the price is affordable.

The last time we stayed there, I think the Heater/ Aircon is not functioning but it’s okay because the room is still warm.

clean, quiet and friendly close to station

no problem

Once you find it, it is a quiet and relaxing place to stay.

Close to the station. Good value for money. The room clean and tidy. Elegant and modern reception. Fully automatic check-in.

Problematic check-in, it was hard to get in after we arrived at night. Long registration process, which can be annoying when you are tired after traveling. Very little space in the room, luggage has to be kept under the bed to fit.

Very nice location Friendly staff

Check in system

The location was very good, just a few minutes from Shin-Shizuoka. The administrator was friendly and helpful and spoke English.

When you opened the door to the room, you could smell tgat it stank like smoke. The walls in the room were very dirty, it made us queation the cleanliness of everything else too.

Late check out (11:00)

Dirty bathroom

Big and clean room.

Stayed in this hotel on a night when there was a big typhoon. The power went out (understandable) past midnight and the emergency lights was on for about an hour and then there was no power until I checked out. The hotel does not have a generator system and there was also no water supply at the toilet/shower when the power went out. There was also a very high pitch sound coming from the elevator after the power went out that just stayed on. It was very difficult to sleep.

The staff were friendly and it was cheap

Dust,dirt and generally felt old and unclean. Water did not work. Other customers are quite loud and the walls were thin so you could hear EVERYTHING.

The location was right downtown. It was easy to walk to the station and there were many food options nearby. The price was cheap, and they had an option with two single beds pushed together to form a large bed which was nice when traveling with a small child.

The room was suffocatingly hot. We travelled in early November, with temperatures around 23-25 during the day and 15-20 at night. The room had no air conditioning, only heat available. It was stiflingly hot and when we asked reception about the temp the only suggestion was to turn the heater fan level down. This meant no air circulaton and stagnant, dry, persistent heat. The windows were locked shut with a padlock so we couldn't even crack one open for fresh air. All three of us slept in our underwear with no blankets. The room was dirty when we arrived. We found hair on the carpet in multiple places, it kept sticking to our feet when we would walk. Did not feel good about letting my kid play on the floor at all. There were hairs on the bathroom floor that even AFTER leaving the "please clean room" sign on the door were still there when we came back - they had just been rinsed to the floor drain where they sat until we cleaned them up ourselves. Check in was annoyingly difficult. They sent a message the day before we arrived asking us to register on their webpage and upload photo id of each person staying at the hotel, which I did. Because my 3 year old is a minor his id card has no face photo and could not be accepted by the app. I had to use his mynumber card, which I didn't feel was necessary. Check in is by tablet (even though there is a receptionist they make you do it yourself), and the tablet said I had not registered or uploaded the photo IDs. I showed the receptionist my phone showing that the webpage had successfully saved the information, but because of the tablet we had to type everything in again and scan our photo IDs into the tablet and take a face video. The reception desk was not manned continuously. We only saw one lady, she arrived at 3pm for check in, but in the morning there was no one at the desk and checkout was done by dropping the keys in a box on the counter.