Casa de la Audiencia

It's hard to strike the right balance between ancient and modern, but Casa de la Audiencia accomplishes it with style. It's in the oldest civic building (i.e. non-church) in Atlixco, 16th-century, and incorporates much of the core structure while keeping the flavour very contemporary. Decor and cleanliness are immaculate; our suite was spacious and well-appointed. Staff are friendly and helpful, and the price, though a bit of a splurge, was entirely reasonable. Wi-fi is lightning-fast and stable. The location couldn't be more central: you're right on the edge of the Zocalo (central plaza) with all its action and street life. Atlixco is a delightful town, very colourful and culturally rich, with the Popocatepetl volcano looming above. For breakfast, I recommend the Azteca cafe/restaurant, out the front door and to your right, which does very elegant and economical combos.

Being at the centre of the action means that there's a fair amount of plaza hum and bustle, some of which will penetrate the walls, especially on weekends. Our air-conditioning was efficient but rattly-sounding; this was a quirk of the particular room, I think, and maybe fixed by the time you arrive; in general the facilities and amenities are excellent.

This hotel is at a perfect location in Atlixco, Puebla for tourists. The restaurants, the daily market and the night spectacular are right around the corner. The customer service was promptly and i truly felicitated the doormen gentlemen , especially the two night shift gentlemen. They were always ready to facilitate a parking spot, they helped us carrying our baggages to our door especially we had our two kids . The two night shift gentlemen educated us about the facility.For instance , we didn't know the facily had a roof top , and we were able to enjoy the beautiful view at night. My wife requested the iron and the ironing board, and in quick seconds , one of the door gentlemen was on our door with them. They were always promptly with the elevator. In addition , the two night shift gentlemen were bilingual , which was a huge help. They spoke our language, American English and they were able to translate to the front desk for us. It was very hard to find English speakers in Atlixco, Puebla in most places. The daily cleaning ladies were the best , they went above and beyond on making sure our room was always cleaned and our fridge was stocked with water , juices, snaks for the kids. The facility was very clean, the room was modern, spacious and sound proof. The two beds were super comfortable , the shower was spacious and excellent water shower pressure, my wife and kids enjoyed the hot water very much. This hotel is rated a 5 star.

No complaints to the service. The doormen , especially the two night shift gentlemen. The room cleaning ladies and the front desk transformed this hotel to a 5 star facility.

Fantastic room, with fridge all stocked up, silent airco, great bathroom, view on the town square. Staff helpful and friendly. The parking functions as a valet parking, but all good. Right at he zocalo, great location.

Popo was a little active when we visited Atlixco, so there was ash outside. Hence the rooftop was closed (which was a correct decision by the way).

Wish they had a small pool and to use the hot tub there shouldn't be a charge . They should have a mini restaurant somewhere inside the hotel just in case the guest don't want to go out

the hotel is SO pretty! the rooms are son cute and comfy, the location its perfect literally downtown. I definitely gonna go back!!

maybe having a full size mirror in the room.

Staff was really nice. Room was really big and had a balcony with view to the main park in downtown. It was a really nice place.

Everything was great.

attentive staff. very high end polished feel of the hotel. all new room and very modern facilites. great shower, comfy bed

People were lovely, helpful and resourceful.

it would be amazing if the terrace was better conditioned. It is a bit forgotten

Elegant and modern

Everything was perfect

location, customer service, cleanliness.