Hilton MM Grand Hotel Puebla, Tapestry Collection

The hotel looks great, rooms are very spacious, beds super comfortable, everything in the hotel is sparking clean, and with a special decoration and style. The staff was very friendly... only point for improvement would be their knowledge of the way booking.com works and how to handle this with customer. We also loved the surroundings which has a lot of green areas to walk around.

The staff at the gate was very friendly and helpful, but we sometimes felt a bit pressured (i know bit part of their salary are tips.. but still)

The hotel has a great location and I can't believe we paid such a low rate for what we got. I loved that they make you feel extremely safe, there's seals on the doors indicating that your room has been recently sanitized and when you get in, you can tell they actually did that. The service overall was over the top, everyone was super nice and helpful, I noticed that they're pet friendly and the receptionist asked me if I wanted more information and pulled a flyer that answered all my questions, I didn't bring my dog but I think it is a great option for someone that would like to take their dog on their trip, especially since they have a lot of private/safe green areas in and around the hotel so taking your dog for a walk at any point seems rather easy, I also noticed how easy would be to work there because the rooms have a good sized desk with a comfortable chair and WiFi. The rooms sizes and facilities were great.

They took longer than I would have liked to give us our rooms, I understand that given the circumstances it is important to take the time to be cautious and safe, good thing is it was Saturday and an Organic Market is set up practically next door so had a way to get distracted, another thing I didn't like is that the toilet door is made of glass and it has two huge gaps top and bottom, sort of how they look at a mall or restaurant giving you zero privacy, it's only good for when you're staying alone.

A very nice hotel set just off the main road in quiet surroundings. Perfectly located for our needs. Service was excellent and all the staff were friendly, helpful and attentive. The restaurant was very good. Pet friendly and with secure parking.

Nothing

The hotel is absolutely beautiful, super friendly staff, the servers in the restaurants were very accommodative and made a special dish for me as I'm vegan and there were no options on the menu. It was also my friend's birthday, they brought him a special dessert with a candle which was a lovely surprise. Highly recommend!

Nothing, it was perfect.

The most uncomfortable washroom ever i Don't know who design the way that the washroom it's located but extremely uncomfortable to take the shower and go out I didn't like and a little dangerous as well

Very nice, no issues with our stay. The only thing is the chest drawers had a very strong wood odor, so we did not use the drawers. Walmart is next door. The staff was great.

The bed was a little hard, but i guest it's good for a bad back.

The hotel theme and rooms furniture and design.

The light smell of sulfure due to the nearby river/waterway. However, it was minimal.

Location is great. Comfortably and kindness are part of their essence and that makes it ideal.

I would have liked to have midnight snack option, with two or three dishes, but I understand it’s complicated with an small hotel

Fun, friendly , customer service focused. I felt pampered ..

Booked room in booking.com and was advised the room I requested was more money per night. I clicked on my choice on the booking.com app . I blame booking.com for the error.

clean comfortable beds

bad quality of toiletries the forced added gratuity in meals without giving me the heads up