Mercure Chiang Mai

Breakfast was excellent, especially the northern style eggs benedict. staff super friendly, room was exceptionally clean.

the price on booking.com was not the price we needed to pay when we checked in. they added fees. and our booking originally said all the fees were included. it was dissapointing. One more thing to note, the two beds in our room were very very small. so our 12 yr old son was in one bed, my husband and I squished in another. they gave us an option to go in a king size bed room, but felt weird that our son would have to sleep in our bed? Would have been great to have even one of the beds larger

The staff are extremely friendly and helpful! They are always available to answer questions. I was upgraded to a deluxe king suite with a huge bed, which was quite comfortable for Thai standards. The room was very spacious. The location was fine; there is a supermarket in front of the hotel and a local market within walking distance. The hotel also offers shuttle services to the airport. The location is accessible to many attractions in and around the city.

There was no iron in the room. I personally did not like the location, as I preferred to be closer to the city center, although it is still accessible by taxi, scooter etc. The room is outdated but it’s not chia. big deal as I was here for a few nights and it’s a fine and affordable place to rest your head for a couple of days.

All service, Front, Bell Captain, Restaurant Service & Kitchen staff very cheerful and friendly

Toilet hot & cold don't work well, either it is too hot (cannot control the hot level) so have to take cold shower!!

Comfortable very soft bed unlike most Thai hotels. Nice comfortable lobby area. Great value for money. Friendly staff. Great location easy to find. Tops supermarket and Amazon coffee shop beside it. Large free parking.

Breakfast was very poor. Just the same old limited choices like every other hotel in the country. Gave me one poached egg not two as usual.

Lower end in terms of prices but over the past 20 years this hotel has always been welcoming and comfortable. COVID19 has taken it toll .... but the staff are still excellent - helpful, courteous and above-all full of cheer! Highly recommended!

A bit noisy

Staff very kind and helpful. Room large Clean. And comfortable.

The breakfast wad not that good. Bread was old tasting . Coffee from machine very bitter. Pretty much all the hot food was either cold or barely warm.

The location is good for car drivers. There was always a free space for parking in front of the hotel.

The shower needed repair. My request to put new batteries in the TV remote was overlooked/forgotten.

Hotel employees were very friendly. They helped us with tuk tuk and elephant tour. They also provided free breakfast for our entire stay on account of new year, even though it was not part of our package.

large comfortable room. lots of car parking

Location is a commercial area nothing of interest. Swimming pool too cold to swim and furniture broken. Nowhere comfortable to sit around the pool

Good Room. Pleasant Staff, Good Environment

Breakfast could include better vegetarian items