SureStay Plus Hotel by Best Western Susanville0

Pleasant stay overall! Our room was updated, spacious and clean. It was in the high 90s when we arrived and was grateful to have the a/c on at arrival. We enjoyed the pool before heading to the fairgrounds, which ended up being around the corner and within walking distance. Breakfast is available through a hotel provided voucher at Lumberjacks and was very good! They have a menu for hotel guests with a few different breakfast options as well as to go breakfasts made to order. We wish we had gone there for dinner the night before.

Other guests leave trash in the common and pool areas. The staff makes great effort to keep the property tidy despite the rudeness of others.

Super fast WiFi. Super staff. Everything was awesome. I got a great clean and comfortable room. The manager was very kind as well, I think her name was Molly.

Nice and clean room. Comfy bed. I was happy with the daily housekeeping and I really enjoyed the included breakfast at Lumberjacks.

They were replacing the ice machine closest to my room. So had to go to the next ice room which wasn't too far away.

It was very simple to book online. And it made very clear that the facility was pet friendly and what was available around the area as far as restaurants and things to do. Although for our family of four they were recommending two King rooms, we settled for one room with two queen beds and were very surprised at the amount of room there was for us. Not only were there two queen beds but there was a little partition where there was a couch that looked out the windows. I thought the amount of room that was in that clean room was fabulous. It made for a very relaxing time when we went back to the room after the drive and the day that we had. The shower was great the shampoo and conditioner and body wash were wonderful smelling and very relaxing. The staff was very accommodating and very helpful with everything that we needed done and that we asked for. I love the fact that they have a restaurant that is accommodating for a breakfast for the guests.

The beds for me were a little too firm. And we understood that there was an outdoor pool with no indication that it was not open. We didn't find out until we got there that it had been closed for the season. We would have expected it to be open through Labor Day since that is the last long weekend we would be spending together as a family and were looking forward to taking a dip in the pool.

The location of the motel and the Logjammers restaurant couldn't have been more convenient. We were tired and unfamiliar with the area, ready for a quick meal, and Logjammers restaurant was basically across the parking lot from our room. Our room was large and clean. The complimentary full breakfast was an unexpected and delicious surprise, as well as seeing a three-point buck grazing in the vacant lot behind the motel.

The shampoo/conditioner dispensaries were empty. No waste basket in the main room, only in the bathroom.

Such a kind and effective staff! And the breakfast they offered at the nearby diner was great. Good heating in the rooms and very comfortable beds. Nice showers, too. The room had a small fridge, microwave, coffee machine, and an ironing table. And there is a lot of parking spaces for free. The location is very convenient, close to everything, restaurants, coffee shops, etc.

The carpet can be improved.

Great restaurant on site fhat provided the delicious free breakfast. Very friendly staff. Spacious, clean, quiet, private room in far corner of the property.

I didn’t notice this until my second night there. But the islands in the parking lot with rocks in them are COVERED in dog poop—just covered with mounds of dog waste. It detracted from my overall enjoyment of the motel.

Comfortable place and very nice and welcoming ( especially showing up at midnight) staff‼️

It was a Saturday night and full. That meant the parking space was crowded and I had to park in an adjacent lot. It would be helpful if front desk mentioned where to park on busy nights.

Excellent staff. Excellent view from room. Great restaurant within walking distance. could park right next to room door so loading/unloading was simple.

Small breakfast area. Some homeless people by bridge and river. Not much green space on motel property for dog.

Complimentary Breakfast at next door restaurant was very good. Front desk staff very helpful and friendly. Room was very clean, very comfortable, and provided neccesities.

AC/Heater in room was very loud when on (fan noise loud). A bit of outside traffic noise, but not too bad. WiFi was bare minimum, and TV reception (direct TV) was spotty.