Sheraton Princess Kaiulani

Great location, friendly staff, clean room, nice pool. Accomodating when I needed to adjust the dates last minute, due to standby travel issues I ran into.

The room I received (569) was very close to a neighboring building that had a very noisy rooftop. Not sure if they are A/C units or some type of ventilation, but it made the lanai not enjoyable to be out on, so I rarely used it (still heard with the doors closed but not as loud). My stay here last year, I was lucky enough to receive an upgrade to my room, which overlooked the pool. Understand the price difference between the two rooms, but the lanai overlooking the pool (and without the noise) really elevated last year's trip vs this years.

Some sort of breakfast automatically included with the room

everything except the elevator service and the expensive breakfast

elevators were either not working or extremely slow. we are allowed to use the service elevator our breakfast was 90 dollars for two eggs and two mimosas. quite outrageous if you want to keep your guests in your hotel to also eat there. we could go next door for half that price. maybe offer a discount for guests?

We are repeated guests so we know what to expect. We noticed rooms and public areas are much cleaner. Was so nice its was not crowded. We always enjoy the professional staff and location - close to everything! Extended check out time for free, was great... we were able to enjoy the last day without being rushed.

The independent tax driver, your staff hired for us to go to the airport 9/27 was horrible. He told us "cash only," and didn't have change when arrived. He was threatening and almost grabbed our $100 for $38 fare. After we got change to $20 bills, he grabbed $60. Good thing we were able to get $20 back...so he got $40. So scary when the airport was sparse for the late night flight. He was muttering some Chinese? Korean? We do not want future guests to be threatened and bullied.

It was a clean and friendly hotel very comfortable other than it being hot for the first couple of days I do think the meals that they offer were a little expensive but other than that it was a very nice hotel

It was hot i was not told that the AC would turn off every time we open the balcony door took us two days to figure that out the room did not come with a microwave they had to come and bring that to us later on and we were not told where the location of the fridge was so for the first two days we went without the microwave the fridge and half the time without a c cuz we did not know that the AC would turn off every time you open the door just thought those are things that should be explained at check-in

The staff was great -- especially housekeeping. Also the server at the pool -- she was always attentive and cheerful. Our view, on the 26th floor, had a great view of the water, beach, and the street together with the hills to the left.

The one downside were the elevators -- when we arrived one was broken and I think remained that way for another day. Then it was broken again on another day. That led to long waits to get on the elevator. It think one day two elevator cars were not working and that was extremely slow.

Excellent location right in the middle of all the energy of Waikiki. Rooms were clean and comfortable. AC worked great. Balconies a wonderful touch. Parking was convenient. Live music every night by the pool and eating areas.

Pool was in and out of commission. Staff at the coffee shop were super grumpy. Why take a job in servicing people if that’s not what you want to do?

Location, price, friendly maids, attractive natural landscaping by the Splash Bar and outdoor restaurant.

I would have liked one king-size bed instead of two smaller beds in our room.

The location was great. The size of room was clean. The beach is nearby. We could do laundry services at hotel. The staffs were very nice. The 1st night, we arrived, I found the A/C was not working. After contacting front desk, they sent an engineer onsite within 10 minutes. He fixed the A/C issue. However, it was not working again after half an hour. After I contacted them again, they sent couple engineers onsite and replaced the A/C control panel. Then A/C worked great during our stay. House keeping staffs were nice as well. They provided few bottles of water during this hot summer! My family likes this hotel.

The room was a bit outdated. The provided shampoo/conditioner/show gel made our skins a bit dried. The provided lotion was not good enough. Thus, we needed to buy our own ones to use.

Staff was very friendly, the room and bathroom were nice and updated, location and price were perfect!

The pillows were a little too soft, but I was happy with the quantity of them. The a/c had difficulty keeping up during the day, but it wasn't untolerable.