Four Points Philadelphia City Center

Although a bit overpriced. The preparation and service was excellent. The staff was friendly.

The room had No drawers for underwear to be unpacked to. I was there 9 days. A drawer would have been nice and convenient. It can be incorporated into the existing wardrobe. I ended up using the bottom of the wardrobe as a shelf for socks and undergarments. I Didn’t like having to bend down whenever I needed small items.

customer service was great. I got there a bit early and they allowed me to check in early. I was able to get to my room which looks great except for stain on the bed sheet. I asked for it to be changed but unfortunately this was not done attempted to be addressed till evening. my only complaint is how they addressed the stain that I reported to them. Other than that everything was great. The hotel is centrally located and made it easy to reach other locations. there was also a restaurant in the hotel. They had good food and drinks available for purchase. As a solo traveler I felt very safe and the hotel and the surrounding areas. I would definitely consider staying at the hotel once more.

The only complaint that I have is how long it took for someone to bring something to change the bed. I asked for it to be done in the morning before I left and some thing was brought up to my room that evening when I returned. Because of this I was told that I had to change it myself as they could not enter the room with me there. They also brought just a pillowcase when I needed to change the sheets because of the blood stain.

Location, the fact that it was SO close to everything was a huge plus. The security, being as though the hotel is in center city, there are alot of homeless people and 1 worry I had was possibly people lingering around the front entrance. That didn't happen and it seems as though the hotel takes proper precautions so it DOESN'T happen.

At one point, during the 1st night we had someone knocking at our room door, however, once my husband went to the door and made them aware that they had the wrong room, the person apologized and went on their merry way.

We got a big room with comfortable beds, the staff were friendly! nice bathroom with clean linens, There was also bar in the hotel though we didn't go. Public parking space is available opposite to the hotel (around $48/24h).

Public parking was expensive($48 for a day), but that might be how much it usually costs in the city

The room was large and the beds were comfortable. I like that there was a hair dryer, and hygiene products along with refrigerator and microwave

The water pressure was very low and this was at 10:30 pm on a Wednesday evening. Needed more lighting in the area were the mirror was and also the deadbolt didn't work on the door.

I loved how everything was close to my hotel & where I needed to go . I was able to walk to certain places and even when I took my car or Uber it wasn’t a far drive. This was a great experience ! I will definitely come back to this location in the near future.

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The young lady who checked me out in the morning very sweet and pleasant and appeared to like her job

Michelle had us ringing the door bell for 6 mins at 1am when we tried to check in another guest actually let us in the hotel. When she finally made her way to the front desk I noticed that she had earpods it maybe that's why she could not hear the front desk phone ringing. SHe also did a lot of heavy breathing and sighning when the phone was ringing and lip-smacking her attitude was not one I would expect for the Marriott

The AC is great. Had a desk and chair with a refrigerator. The room was spacious. Water pressure was wonderful. The front desk gentleman was very helpful. It has a small diner near the lobby to grab food.

One side of the hotel is downtown which is a safe area. The other side of the hotel is super sketchy.

The hotel is centrally located and is walking distance to many Philly attractions. The rooms were clean and the beds were comfortable. I traveled with a group of 10+ people and everyone was satisfied with their room. What set this hotel apart from others was the friendliness and helpfulness of the front desk staff. They helped our group by holding our baggage before our check-in and also after we checked out. They also were very friendly and provided information on local eateries and local sites to visit.

There was only one elevator working for the entire weekend that we were there however there wasn't a significant wait for the elevator at any time. The location is a bit off the beaten path however again it was just a block or two away from Reading market and other attractions.

Everything was good . Very comfortable beds and a spacious room. Fast check in and check out. I had an important meeting online so i needed a good wi fi connection and there was no problem about it , fast and stable internet connection.

The only complaint would be that there was an extra fee that wasn’t included in the reservation and I was not informed of it until the payment was done. The fee was about an “extra person fee” because we were 3 people. They charged about 12 dollars which it’s not that much but It would’ve been nice to know that before.