Tru By Hilton Salt Lake City Midvale

Our room, the halls, and all areas of the hotel were SUPER clean. I am a clean freak and easily get grossed out and this was probably the most clean and comfortable I’ve felt staying somewhere! It smelled so clean all the time (not like strong cleaner, just clean) and you could tell they really put in extra effort to sanitize everything! Their breakfast was amazing too. Fresh pancakes with a toppings bar, fruit, yogurt, omelettes made from actual eggs, sausage, bagels/english muffins, oatmeal w/ toppings, and cereal. Great coffee too! This place has a bunch of fun areas to hang out in, inside and outside. We were able to just relax and enjoy the weather and views while reading, playing games, and more. Location wise, this was perfect. WinCo (grocery store), nice Maverick gas station, Top Golf, and plenty of restaurants are all walkable but you still feel like you’re not right in the middle of it all!

The staff could be friendlier. They weren’t rude, but they could have had more zeal!

The location was great! I was able to get groceries, a car wash and gasoline all in one city block. I appreciated the custom care I received, especially from Trish when I checked in, and later, when I was in dire need of emotional attention. (My love died in November, and I brought his ashes back to his family for a memorial.) It truly was a rough time for me. Trish and other staff were really good to me. Of course, they were always professional and kind, but when it was geared toward me, their attentiveness was phenomenal!

I wish I had had a microwave in my room.

The breakfast was nice, and the room was comfortable to stay in. I enjoyed having the soap dispenser rather than little bottles. The staff was nice and the room was comfortable. There was an iron which was good, because we needed it to iron our nice clothes for an event.

The shower had hair all over the floor. That was the grossest part of the whole stay. The lights were strange, because it didn't have a top light on the ceiling, so we didn't seem to have enough light. The view was also strange, but we had a room next to a wall.

It was new and clean and comfortable. There were lots of eating and shopping options nearby.

The TV didn't work on arrival and someone had to come fix it. Also they charged a $30 fee for incidentals by default and we didn't have any plans to charge things to the room. We are told it sometimes takes up to 5 days to refund the unused amount. That's pretty ridiculous. I travel a lot and this is the first place that has required this. Would have liked a waffle maker for breakfast instead of pancakes.

The room was really nice. A little on the small size but very nice. Staff was really accommodating and friendly.

The shower head was a bit plugged and shot water in weird directions it worked ok once I got it in an okay position. The other settings on the head worked good just the first position was clogged in some of the nozzles.

My hubby and I drove down from Idaho for a 2 night stay. We came down mainly to go to USANA amphitheater to see KISS in concert. We loved everything about this comfortable, contemporary styled throughout, conveniently located, perfectly clean, fun themed hotel. Beds, pillows and linens were super clean. The lady who checked us in was very nice. We enjoyed the nice, clean pool and wonderful hot tub too. Awesome soap, lotion, shampoo and conditioner dispensers that matched the theme and blue and yellow colors. They provided individual packages of antibacterial hand wipes, on the nightstand, right next to the remote control and phone. There are plenty of power outlets throughout the room and especially on the nightstand which was perfect for our CPAP machines and phone chargers. We enjoyed our stay very much and will stay here again, the next times we are in Salt Lake City.

That breakfast was served from 6-9. Wish it was served until 10 for those who don't have to be somewhere early.

Great location; within 15 mins from Salt Lake City Downtown area. Restaurants / Supermarket nearby . Quiet Neighborhood

None

Rooms are always clean. Beds are comfy and personnel are friendly. Love having coffee, tea and hot chocolate always available and the sitting areas are great.

A few more breakfast choices. Granola would be great.

The property and staff were first rate. Carrie (Assistant Manager) and Trish (Front Desk) were pleasant and very helpful - customer friendly. Hotel was clean and right next to Top Golf venue.

Nice place. Like amenities. Especially pool table.

Checked in and got settled just to get a phone call from the front desk. Apparently we were assigned the handicap room and weren't supposed to be. She requested we come down to the front desk to get new keys. Moved rooms. A little while later got another call from the front desk asking our name. Apparently she couldn't keep track of who was in which room.