Wyndham Garden Hanoi

A brand new hotel near Hanoi University (Trường Đại học Hà Nội). The facilities are excellent, the staff well trained, and room service is fair priced. Perhaps the air-conditioning in the bedroom should be set-up to a lower temperature for better sleep.

The fitness center temperature was always at around 30º degrees, which is rather high. The issue is that it has floor to ceiling large windows and since it is facing south, and there are no curtains or shades, and there is no natural ventilation (the doors to the swimming pool area and the guest lifts area are closed); it gets very hot. I suggest to the management to install shades on the windows, and also create natural ventilation east-west perhaps via the swimming pool area and the guest lift area.

They provided free extra bottled water when I asked. Comfortable lounge chair (pic). Sufficient table top surfaces. Large bathroom and great shower. Easy to open curtains to panoramic windows and one window can be opened for fresh air. One-handed bath sink faucet. Fast hot water. Easy to reach electrical outlets, although, could have used one above both bedside tables. Soft close cabinets and drawers. Padded headboard and under bed. The entry door can locked open to bring in suitcases unencumbered. Great cleaning staff! Hotel offered to clean five articles of clothes per day free if I stay a week {same day service). Breakfast buffet is extensive with attentive service staff. An extra thank you to staff that smiled when greeting and passing. That made my stay extra special.

The room fan is always on, however they said they can turn it off when requested. There are no drawers for clothes. Cabinet door and drawer handles have sharp corners and hurt my 66-year-old hands (pic). WHAT EVERY HOTEL NEEDS: A filtered water bottle station to fill up reusable water bottles. Using a top sheet for the bottom sheet doesn't work as well for quests as a fitted sheet bunches up during the night.

The customer service is very good. Everyone seemed to make it their mission to ensure we enjoyed our stay. We were regularly asked for our experiences and they responded well when I had an issue. The room was a great value for the money we paid: it was spacious, clean and had a great view. It's a great value for those wanting 4 star accommodations and I would compare it to the other top hotels in Hanoi (I've been living here for 10 years and have stayed at all of them).

There were only two minor issues. The first is the location. I live in Hanoi and the hotel is just not located anywhere where tourists may want to go. There isn't much in the immediate vicinity unless you know Vietnamese and are confident using local services. I will say that there is a popular vegan restaurant just across the street (for you fellow vegans). The only other issue I had was the elevator keys kept malfunctioning. It happened 3-4 times and I had to call the receptionist for assistance each time (good thing they have phones near the elevators.

1. Very quiet room, suitable for people who are so noise-sensitive like me. 2. Room is very, clean, spacious and decorated beautifully, especially the city view through the glass window is fantastic. 3. Friendly and helpful staff

1. Location: It’s a bit far from the center. 2. Cleaner: I didn’t hang the tab Cleaning the room, but the cleaner still woke me up twice (once in the morning, and once in the afternoon to try to come in the room and clean it) I hope manager can revise this procedure to avoid annoying guests if they are sleeping.

this hotel is an amazing hidden jewel in hanoi. ive never encountered staff so helpful and friendly, every single employee from the manager to the wait staff went above and beyond my expectations. The facilities and rooms are very clean, modern and luxurious. I am very happy i chose to stay here. If you are looking for a 5 star hotel experience at a good price this is definitely your only option. I have stayed at many hotels in Hanoi, and hands down the wyndham garden hanoi is the best in class.

Room was comfortable for 2 persons but for 3, it was a little congested.

No indian food availability at all from the restaurant. Taking it as a 5 star hotel, they should know how to make basic indian food. The pool should be at the very top of the hotel, but they have constructed the it at the 6th floor, which doesn't help us to view the city skylines.

Excellent staff, very attentive

Slightly small things in terms of stains in the rooms etc could easily bring this up a Star, possibly a s slight refurb of some of the decor to stop it looking a little bit dated or tired But 9verall excellent

The breakfast was terrific as usual. Glad to note that they had options catered to me as I couldn't eat beef and pork. So they actually made sure that I had chicken, seafood and lamb options.

The distance from town to the hotel was far but that did not dampen anything.

nice experience for this accommondation,will come back next time,food is OK,and the service is really good

swim pool inside is too hot,no AC there

Courteous staff really good service