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9

1,060 reviews

Grand Mercure Allegra Hervey Bay

468 The Esplanade Torquay 70 Cypress Street Torquay, Hervey Bay, 4655, AU

Reservations:

+1-833-728-2041
9

1,060 reviews

Choose dates to view prices

Bird's eye view, Property Building in Grand Mercure Allegra Hervey Bay
Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Pool View in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Seating Area in Grand Mercure Allegra Hervey Bay
Seating Area in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Property building, Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Property building, Seating Area in Grand Mercure Allegra Hervey Bay
Property building, Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Property building in Grand Mercure Allegra Hervey Bay
Property building, Seating Area in Grand Mercure Allegra Hervey Bay
Property building in Grand Mercure Allegra Hervey Bay
Property building in Grand Mercure Allegra Hervey Bay
Property building, Bathroom in Grand Mercure Allegra Hervey Bay
Property building, Bed in Grand Mercure Allegra Hervey Bay
Property building, Bathroom in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Dining area, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Bedroom, TV/Entertainment Center in Grand Mercure Allegra Hervey Bay
Living room, Seating Area in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Property building, Swimming Pool in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Fitness centre/facilities, Fitness Center/Facilities in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Property building in Grand Mercure Allegra Hervey Bay
Property Building in Grand Mercure Allegra Hervey Bay
Swimming pool in Grand Mercure Allegra Hervey Bay
Spring, Beach in Grand Mercure Allegra Hervey Bay
Lobby or reception, Lobby/Reception in Grand Mercure Allegra Hervey Bay
Lobby or reception, Lobby/Reception in Grand Mercure Allegra Hervey Bay
Bedroom, Bed in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Photo of the whole room, Seating Area in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Balcony/Terrace, Swimming Pool in Grand Mercure Allegra Hervey Bay
Balcony/Terrace, Pool View in Grand Mercure Allegra Hervey Bay
Balcony/Terrace, Swimming Pool in Grand Mercure Allegra Hervey Bay
Balcony/Terrace, Seating Area in Grand Mercure Allegra Hervey Bay
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Property Building in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Photo of the whole room in Grand Mercure Allegra Hervey Bay
Living room, Seating Area in Grand Mercure Allegra Hervey Bay
Bed in Grand Mercure Allegra Hervey Bay
Living room in Grand Mercure Allegra Hervey Bay
Photo of the whole room, Bathroom in Grand Mercure Allegra Hervey Bay
Photo of the whole room, Bed in Grand Mercure Allegra Hervey Bay
Property Building in Grand Mercure Allegra Hervey Bay
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Facade/entrance, Property Building in Grand Mercure Allegra Hervey Bay
Living room, Seating Area in Grand Mercure Allegra Hervey Bay
Dining Area in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette in Grand Mercure Allegra Hervey Bay
Fitness centre/facilities in Grand Mercure Allegra Hervey Bay
Swimming pool in Grand Mercure Allegra Hervey Bay
Swimming Pool in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette in Grand Mercure Allegra Hervey Bay
Dining area in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Meeting/conference room in Grand Mercure Allegra Hervey Bay
Living room, Seating Area in Grand Mercure Allegra Hervey Bay
Photo of the whole room in Grand Mercure Allegra Hervey Bay
Kitchen or kitchenette, Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
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Lobby or reception in Grand Mercure Allegra Hervey Bay
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laundry, Bathroom in Grand Mercure Allegra Hervey Bay
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Balcony/Terrace in Grand Mercure Allegra Hervey Bay
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Bath, Bathroom in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Bedroom, Bed in Grand Mercure Allegra Hervey Bay
Seating Area in Grand Mercure Allegra Hervey Bay
Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
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Bed in Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Pool View in Grand Mercure Allegra Hervey Bay
Balcony/Terrace in Grand Mercure Allegra Hervey Bay
Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Bathroom in Grand Mercure Allegra Hervey Bay
Kitchen/Kitchenette in Grand Mercure Allegra Hervey Bay
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Bathroom in Grand Mercure Allegra Hervey Bay
Seating Area in Grand Mercure Allegra Hervey Bay
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Grand Mercure Allegra Hervey Bay
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Mercure Allegra Hervey BayDining Area in Grand Mercure Allegra Hervey BayBathroom in Grand Mercure Allegra Hervey BaySeating Area in Grand Mercure Allegra Hervey BayKitchen/Kitchenette in Grand Mercure Allegra Hervey Bay

From

$221

Call for great rates

+1-833-728-2041

Pet Friendly

Beachfront

Outdoor swimming pool

Free Private Parking

Free wifi

Steam room

Spa tub

Beach

Grand Mercure Allegra Hervey Bay

Welcome to the Grand Mercure Allegra Hervey Bay, a luxurious 5-star ApartHotel located at 468 The Esplanade, Torquay, in the stunning city of Hervey Bay, Australia. Situated just 6.9mi from the city center, this beachfront hotel offers breathtaking ocean views and a serene atmosphere for a truly memorable stay.

With over 1000 reviews, this hotel has become a beloved favorite among travelers. Experience the utmost comfort in their spacious and well-equipped rooms, complete with a private entrance, kitchen, and free Wi-Fi. Take advantage of the extensive amenities, including an outdoor swimming pool, steam room, sauna, and hot tub. For the active traveler, there is a fitness center and golf course available at an additional cost. The hotel is also pet-friendly, allowing furry companions to join in on the fun.

Conveniently located near the beach and offering a range of amenities, the Grand Mercure Allegra Hervey Bay is the perfect choice for a relaxing getaway. Book your stay today and enjoy the ultimate in luxury and comfort. Prices start from $221 per night, ensuring a memorable experience that won't break the bank.

When it comes to relaxation and recreation, the Grand Mercure Allegra Hervey Bay has you covered. Dive into a world of refreshing bliss at their outdoor swimming pool, the perfect spot to cool off on a sunny day. Whether you want to swim a few laps or simply soak up the sun on a lounge chair, this pool offers the ultimate oasis. And since it's available all year round, you can enjoy it no matter the season.

For those seeking a little extra pampering, the hotel also features a steam room, sauna, and hot tub. Indulge in a soothing steam or sauna session to melt away any stress or tension. And if you really want to treat yourself, immerse yourself in the bubbling waters of the hot tub. It's the perfect way to unwind and rejuvenate after a day of exploring all that Hervey Bay has to offer.

At the Grand Mercure Allegra Hervey Bay, relaxation never has to end. From the moment you step through the doors, it's clear that this hotel values your comfort and well-being. So whether you're looking to take a refreshing dip in the pool, have a soothing steam, or soak in the hot tub, this hotel provides the perfect sanctuary for a truly rejuvenating stay.

Closest airports

Hervey Bay Airport

2.7mi

Bundaberg Airport

43.8mi

Most popular amenities

Pet Friendly

Beachfront

Outdoor swimming pool

Free Private Parking

Free wifi

Steam room

Spa tub

Beach

Sauna

Hot tub

Air conditioning

Private entrance

Beach chairs/Loungers

Ocean view

Kitchen

Fitness center

Non-smoking rooms

Garden view

Kitchenware

Garden

Soundproof rooms

Elevator

Free toiletries

Patio

Bathtub

Upper floors accessible by elevator

Terrace

Balcony

Soundproof

Private Bathroom

Parking On Site

Rooms

Two-Bedroom Cypress Apartment

1 Queen Size Bed

2 Twin Beds

1045 sqft

Garden view

Kitchen

Private Bathroom

Balcony

x4

+

Experience modern luxury in our Two-Bedroom Cypress Apartment featuring a spacious 1044 sqft space with a beautiful garden view. This apartment is perfect for a family of six, providing a well-equipped kitchen, private bathrooms, and a balcony. Enjoy the convenience of amenities like a washing machine, microwave, flat-screen TV, and air conditioning. Elevate your stay with a bathtub and soundproof rooms.

Two-Bedroom Apartment with Water View

1 King Size Bed

2 Twin Beds

1315 sqft

Ocean view

Kitchen

Private Bathroom

Balcony

x4

+

Experience the ultimate in comfort and luxury with our Two-Bedroom Apartment with Water View. This spacious 1313 sqft apartment offers stunning ocean views, a fully-equipped kitchen, private bathrooms, and a balcony to enjoy the scenery. With a king-size bed, two twin beds, and the ability to accommodate 4 adults and 2 children, this apartment is perfect for families or groups looking to relax and unwind in style.

Two-Bedroom Apartment - Rooftop Spa

2 Twin Beds

1 King Size Bed

1505 sqft

Hot tub

City view

Kitchen

Private Bathroom

x4

+

Indulge in luxury with our Two-Bedroom Apartment complete with a rooftop spa featuring a hot tub and city view. This spacious 1507 sqft apartment accommodates 4 adults and 2 children, offering the perfect retreat with a private balcony, kitchen, and all the amenities you need for a comfortable stay.

One-Bedroom Cypress Apartment

1 Queen Size Bed

1315 sqft

Garden view

Kitchen

Private Bathroom

Balcony

Welcome to our One-Bedroom Cypress Apartment, a spacious 1313 sqft retreat offering a peaceful garden view from your private balcony. Featuring a fully equipped kitchen, a cozy queen-size bed, and a luxurious bathtub, this elegant apartment is the perfect choice for a comfortable and relaxing stay.

Two-Bedroom Apartment with Pool View

1 King Size Bed

2 Twin Beds

1315 sqft

Spa tub

Kitchen

Private Bathroom

Balcony

x4

+

Indulge in luxury and relaxation in our spacious Two-Bedroom Apartment with Pool View, boasting a generous 1313 sqft of living space. This apartment features a king-size bed, two twin beds, a kitchen, a private bathroom, and a balcony with stunning pool views. Enjoy a rejuvenating spa tub, along with modern amenities such as a flat-screen TV, washer and dryer, and air conditioning. Perfect for accommodating 4 adults and 2 children, this apartment offers the ideal getaway for your next vacation.

Two-Bedroom Apartment with King and Double Bed

1 Double Bed

1 Queen Size Bed

1315 sqft

Spa tub

Garden view

Kitchen

Private Bathroom

x4

Stay in our spacious and luxurious Two-Bedroom Apartment, featuring a King and Double bed, a spa tub, garden view, a fully-equipped kitchen, and a private bathroom. With 1313 sqft of space, this apartment is perfect for accommodating up to 4 adults, offering comfort and convenience during your stay.

Rooftop Ocean View Executive Apartment

1 Queen Size Bed

1 King Size Bed

1505 sqft

Ocean view

Spa tub

Kitchen

Private Bathroom

x4

Welcome to our Rooftop Ocean View Executive Apartment, a spacious 1507 sqft apartment with breathtaking views of the ocean from your private balcony. Relax in the spa tub, enjoy cooking in the fully equipped kitchen, and unwind in the luxurious queen or king size beds. With a range of amenities and a prime location, this apartment is the perfect choice for your next getaway.

One-Bedroom Apartment

1 King Size Bed

1315 sqft

Garden view

Kitchen

Private Bathroom

Bathtub

Experience luxury in our spacious 1313 sqft One-Bedroom Apartment, featuring a comfortable King size bed, garden views, and a fully equipped kitchen. Enjoy the convenience of a private entrance, washer and dryer, and a range of modern amenities. Perfect for a couple's getaway.

Two-Bedroom Apartment with Hot Tub

2 Twin Beds

1 King Size Bed

1315 sqft

Hot tub

Garden view

Kitchen

Private Bathroom

x4

+

Indulge in the ultimate relaxation in our Two-Bedroom Apartment with Hot Tub, featuring a spacious 1313 sqft of living space, a private terrace, and a garden view. This apartment offers a comfortable and luxurious retreat for 4 adults and 2 children, complete with a fully equipped kitchen, private bathrooms, and an array of convenient amenities including a minibar, flat-screen TV, and air conditioning.

Two-Bedroom Apartment with Direct Pool Access

2 Twin Beds

1 King Size Bed

1315 sqft

Spa tub

Kitchen

Private Bathroom

Bathtub

x4

+

Enjoy the ultimate luxury in our Two-Bedroom Apartment with Direct Pool Access. This spacious 1313 sqft apartment accommodates 4 adults and 2 children, offering a spa tub, private bathroom, terrace, and a fully equipped kitchen. Immerse yourself in comfort and relaxation while enjoying direct access to the pool and a range of other fantastic amenities.

Guest reviews

9

1,060 reviews

From

$221

Categories of assessments

Cleanliness

9.1

Comfort

9.2

Location

9.4

Facilities

9.3

Staff

9.3

Value for money

8.8

WiFi quality

8.7

Featured reviews:

🇦🇺

Terrance

10

November 2023

The perfect place for a relaxing stay. Facilities are A1. Pool is lovely. Location is Central. Ahhhhh the Serenity

Nothing

🇦🇺

Dunphy

10

November 2023

Place was spacious spotless and close to beach

Liked everthing

🇦🇺

Pettina

10

December 2023

Great staff on reception, security, clean modern and spacious rooms with a fab kitchen, amazing pool and our own personal hot tub, cleanliness, proximity to beach and great eateries. Best coffee nearby at Operation Underground.

🇦🇺

Rowena

10

December 2023

Location is excellent; right on the best beach area in Hervey Bay and next to one of the best restaurants. The room was clean, staff helpful and friendly. I love these spacious apartments and wouldn’t want to stay anywhere else.

🇬🇧

Colette

10

March 2024

Fabulous apartment. Very modern, clean and well equipped. Great communication from the people that run it, in particular a lovely man named Andrew.

Nothing bad at all.

🇦🇺

Sebastiaan

10

November 2023

The suites were large, inviting and well equipped. Good location. Great pool and our suite had an outside spa. The kids loved the indoor bath with jets. Staff were friendly. Great having own parking spot.

🇦🇺

Jason

10

March 2024

The staff were friendly pool was awesome and location was great

Nothing

🇦🇺

Leslie

10

March 2024

Great position Amazing pool area Spacious well appointed unit Great management

Nothing

🇦🇺

Nicole

9.1

November 2023

Clean and beautifully presented large room that had everything we needed to make our stay comfortable.

Nothing we didn’t like

🇦🇺

Rachelle

8.2

January 2024

Pool Size of apartment

Bed in master bedroom was far too soft. Mattress needs to be replaced.

🇦🇺

Terrance

10

November 2023

10

The perfect place for a relaxing stay. Facilities are A1. Pool is lovely. Location is Central. Ahhhhh the Serenity

Nothing

🇦🇺

Dunphy

10

November 2023

10

Place was spacious spotless and close to beach

Liked everthing

🇦🇺

Pettina

10

December 2023

10

Great staff on reception, security, clean modern and spacious rooms with a fab kitchen, amazing pool and our own personal hot tub, cleanliness, proximity to beach and great eateries. Best coffee nearby at Operation Underground.

🇦🇺

Rowena

10

December 2023

10

Location is excellent; right on the best beach area in Hervey Bay and next to one of the best restaurants. The room was clean, staff helpful and friendly. I love these spacious apartments and wouldn’t want to stay anywhere else.

🇬🇧

Colette

10

March 2024

10

Fabulous apartment. Very modern, clean and well equipped. Great communication from the people that run it, in particular a lovely man named Andrew.

Nothing bad at all.

🇦🇺

Sebastiaan

10

November 2023

10

The suites were large, inviting and well equipped. Good location. Great pool and our suite had an outside spa. The kids loved the indoor bath with jets. Staff were friendly. Great having own parking spot.

🇦🇺

Jason

10

March 2024

10

The staff were friendly pool was awesome and location was great

Nothing

🇦🇺

Leslie

10

March 2024

10

Great position Amazing pool area Spacious well appointed unit Great management

Nothing

🇦🇺

Nicole

9.1

November 2023

9.1

Clean and beautifully presented large room that had everything we needed to make our stay comfortable.

Nothing we didn’t like

🇦🇺

Rachelle

8.2

January 2024

8.2

Pool Size of apartment

Bed in master bedroom was far too soft. Mattress needs to be replaced.

Points of Interest Around Grand Mercure Allegra Hervey Bay

Airports

Hervey Bay Airport

2.7mi

Bundaberg Airport

43.8mi

Airports

Hervey Bay Airport

2.7mi

Bundaberg Airport

43.8mi

Attractions

Lake McKenzie

15.5mi

Wanggoolba Creek

15.7mi

Central Station Rainforest

17.1mi

Fraser Island

17.3mi

Lake Birrabeen

18.5mi

Lake Wabby

19.8mi

Eli Creek

21.4mi

75 Mile Beach

22.3mi

The Pinnacles

23.1mi

Maheno Shipwreck

30.5mi

Pools

Location

Outdoor

Availability

All season

Amenities of Grand Mercure Allegra Hervey Bay

Pet Friendly

Beachfront

Outdoor swimming pool

Free Private Parking

Free wifi

Steam room

Spa tub

Beach

Sauna

Hot tub

Air conditioning

Private entrance

Beach chairs/Loungers

Ocean view

Kitchen

Fitness center

Non-smoking rooms

Garden view

Kitchenware

Garden

Soundproof rooms

Elevator

Free toiletries

Patio

Bathtub

Upper floors accessible by elevator

Terrace

Balcony

Soundproof

Private Bathroom

Parking On Site

Amenities of Grand Mercure Allegra Hervey Bay

Accessibility

Entire unit located on ground floor

Upper floors accessible by elevator

Activities

Beach

Bicycle rental

Additional fee

Golf course

Additional fee

Bathroom

Additional bathroom

Bathtub

Bathtub or shower

Free toiletries

Guest bathroom

Hairdryer

Private Bathroom

Shower

Spa tub

Toilet

Toilet paper

Towels

Bedroom

Linens

Walk-in closet

Wardrobe or closet

Building Characteristics

Private apartment in building

Business Facilities

Fax/Photocopying

Additional fee

Meeting/Banquet facilities

Additional fee

Food & Drink

Minibar

Tea/Coffee maker

Food & drink safety

Delivered food covered securely

Food can be delivered to guest accommodation

Front Desk Services

Baggage storage

Free

Invoice provided

Tour desk

General

Air conditioning

Designated smoking area

Elevator

Family rooms

Heating

Ironing facilities

Non-smoking rooms

Pet Friendly

Private entrance

Smoke-free property

Soundproof

Soundproof rooms

Tile/Marble floor

Internet

Free wifi

Kitchen

Dining table

Dishwasher

Dryer

Electric kettle

Kitchen

Kitchenware

Microwave

Oven

Refrigerator

Stovetop

Toaster

Washing machine

Living Area

Dining area

Sitting area

Sofa

Media & Technology

Cable channels

Flat-screen TV

Satellite channels

Telephone

TV

Outdoors

Balcony

Beachfront

Garden

Outdoor dining area

Outdoor furniture

Patio

Terrace

Parking

Free Private Parking

Parking On Site

Free

Physical distancing

Cashless payment available

Room Amenities

Clothes rack

Drying rack for clothing

Fan

Iron

Socket near the bed

Safety & security

24-hour security

CCTV in common areas

CCTV outside property

Fire extinguishers

Smoke alarms

Safety features

Access to healthcare professionals

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Spa

Beach chairs/Loungers

Free

Fitness

Fitness center

Free

Hot tub

Outdoor swimming pool

Free

Sauna

Free

Steam room

View

City view

Garden view

Inner courtyard view

Ocean view

Pool view

Stay rules - Grand Mercure Allegra Hervey Bay

From

$221
  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Grand Mercure Allegra Hervey Bay

What's the check-in and check-out schedule at Grand Mercure Allegra Hervey Bay?

At Grand Mercure Allegra Hervey Bay, check-in is available from 02:00 PM until 05:00 PM, and check-out is by 10:00 AM.

Does Grand Mercure Allegra Hervey Bay provide free parking options?

Yes, there is convenient and complimentary private parking available at the Grand Mercure Allegra Hervey Bay. The parking is located on-site, ensuring ease of access for guests. Additionally, no reservation is required for parking, providing a hassle-free experience for visitors.

How much does a stay at Grand Mercure Allegra Hervey Bay cost?

Room rates at Grand Mercure Allegra Hervey Bay initiate from $221. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.

What types of rooms does Grand Mercure Allegra Hervey Bay offer?

The hotel offers a variety of apartment-style rooms. These rooms range in size from 1044 sqft to 1507 sqft and can accommodate either 2 adults or up to 4 adults and 2 children. Smoking is not allowed in any of the rooms. The beds available in these rooms include Queen size, King size, Double bed, and Twin beds.

What are the main attractions at Grand Mercure Allegra Hervey Bay?

At Grand Mercure Allegra Hervey Bay, guests can enjoy a range of leisure amenities during their stay. The hotel offers an outdoor swimming pool, perfect for relaxing and soaking up the sun. The pool is available all year-round, allowing guests to enjoy a refreshing swim regardless of the season.

In addition to the pool, the hotel also features other amenities to enhance the leisure experience. Guests can unwind in the steam room or spa tub, or take a leisurely stroll along the beach, which is conveniently located right in front of the hotel. For those who enjoy golfing, there is a golf course nearby where guests can practice their swing.

To further indulge in relaxation, guests can avail of the sauna and hot tub/jacuzzi facilities. The hotel also provides beach chairs/loungers for guests to lounge and unwind by the shore. For fitness enthusiasts, there is a fully-equipped fitness center available, as well as bicycle rental services for those who wish to explore the area.

Is there a swimming pool at Grand Mercure Allegra Hervey Bay?

The Grand Mercure Allegra Hervey Bay has one pool available. The pool is outdoor and is open year-round.

What methods of payment does Grand Mercure Allegra Hervey Bay accept?

Grand Mercure Allegra Hervey Bay accepts payments through Mastercard, Visa, and American Express. However, cash payments are not accepted at this hotel.