Andaz Munich Schwabinger Tor - a concept by Hyatt

love the room. great facility. the pool/spa was very good. good breakfast experience

the check-in process is too slow! lines are very long and it took about 10-15 min for each check-ins. Staff training is needed. two examples: staff thought I would stay 4 days when I checked in. after some communication this is clarified that I only stay for 3 days. but when I checked out they still tought I stayed for 4 days! hadn't I double checked, I would be over charged. another example: my room was 1st floor of the other building which will require me to take the lift to 5 floor and pass a bridge to go down. The staff should have told me so because I cannot use the door key to press 1st floor in the lift. In general, I do not feel the staff working process meets the standard of this brand especially it is in Germany!

Everything, it was a very well suited property for my taste. Tasteful interior, great breakfast, rooftop bar, service, shoutout to housekeeping as well. Wi-Fi no complaints I stay in different hotels one or two times a week, this one definitely gets my thumbs up

I really liked this about the property but other guests may have different expectations. The walk to the centre of the city where all tours start is maybe 15-20 mins which was great for me as this is the posh part of the city anyways so not crammed with tourists all the time. Hotels at the Center are just too small.

This hotel is excellent overall. The bed is comfortable and the layout of the room is pretty nice. Food is good as well.

A beautiful hotel, really well designed. The room was clean and spacious, with a great view of the road outside - and superb soundproofing. The window seat is a nice touch! I loved the electric curtains and blinds, too. The free mini bar was good too, it saved us buying drinks for the daytime. Another plus is the restaurant - great service, decent food.

Not really a negative, but it’s a fair way from the city centre - but there’s a U-Bahn station withi a few minutes’ walk.

Stayed in a suite, great size. Comfy bed, nice big bath. Ordered in room dining and most items were tasty. We will always choose a Hyatt where we can.

Air conditioning was difficult to adjust, the team didn't send someone. Minibar is inclusive but only a bag of chips for the snack, compared to other Andaz a bit small. Had to call down for mini bar replenishment (probs should be included) when turning down the room.

great location lobby looks amazing parking is incredible staff are professional rooms are very modern and cozy room service is fast and precise I must note that in the evening of the 27th of October 2022 a very kind young lady from the check in counter was very helpful and did everything that should’ve been done by more than one person from the hotel staff thank you for your hard work

nothing the hotel was amazing unfortunately the valet and luggage personal weren’t present when we arrived

+ location good + facility is new and well designed + the stuff were friendly

- we booked two rooms (with our kids), the staff gave us two rooms just at different side of the floor, after we complied, they did switch two romms nearby for us. should not be a mistake for high level hotel. - as we stay, hotel stuff rushed into our room suddenly to bring a extra bed that we did not require. We thought it would be for the next guest.

Excellent breakfast, nice big rooms , good bed , good wellness facilities , everything very clean.

The airco in our room didn’t work well ; first night we tried to sleep with open window but the next night we closed it (a bit too noisy). Our 3rd and last night , we asked for assistance to settle the problem (room temp. was 24 degrees and/or a little more). We didn’t have to worry , they (at the reception) would organise it and drop the temperature from remote control to abt.21-22 degrees. During the night I woke up (it still seemed too hot to me) and temp. was still 24 degrees. Called in the middle to the night to ask for a lower room temperature and it would be settled. Woke up in the morning…and temperature was…23,9 ??? Nothing changed…. We passed our comment at the front desk at check out. They would take notice it…. Pillow was not at the level of this hotel. Expensive parking

breakfast very expensive, 40 € pP, so I ate at Bicycle- missing a good barista there

I asked several times on different days to repair the minibar fridge, and as my duvet had some spots from the coffee( I spilt it), but they did not changed the blanket. The pool opens first at 10 am. I chose the hotel to swim before meetings- this is not possible

Great hotel overall, good location with lots around - away from the bustle of downtown Munich. Great spa and swimming pool

We left a pair of expensive sunglasses in the Spa. Totally our fault. Staff weren’t super-helpful or empathetic when we went to recover them a few minutes after we had left and they had already been picked up by another guest.