Oakwood Residence Naylor Road Pune

I’m a return guest, has been here over 13-14 years ago. At that time Oakwood was amazing! It’s also very good now, but some places the place shows wear and tear. The staff are overall excellent, but some lapses could have been dealt with in a better way

Bathroom area some grout and shower door etc need to be repaired. A dish washer was not closing at all (hence I assume it doesn’t work). Similarly a dryer on floor 2 was not working. I know these things happen, but had a notice been posted, I would not have put my clothes to wash. As a guest I assumed the appliances provided, work. Then I had to jump around to the dryers of floor 3 and 4 , as I had a flight early next morning, and couldn’t pack till clothes were dried. The part that didn’t sit well with me was that the person on duty at front desk had apparently not even logged a complaint (the next morning’s staff said there is no mention). I don’t know if he had the issue looked into or not, but as a guest I was given the impression that nothing had been done!

A beautiful and modern facility with apartment-style rooms with kitchen, etc. The pool was in a beautiful location outside and a good size for real swimming. I especially enjoyed the breakfast outside (the American style music inside the restaurant would have turned my stomach if I stayed inside). Great choice of Indian food for breakfast. As a vegan, I especially enjoyed it. The staff was especially friendly and helpful. An excellent value for money.

The couch in the living room wasn't so good, but everything else was almost perfect in the room. I especially asked when the pool would be open, so I came at the proper time in the morning only to find a cleaning crew. They saw me standing in my bathing suit, but continued to work on the pool. I asked the management to take care of this, and they asked my to wait 15 minutes. But my schedule did not allow this. Only after noticing my frustration, the pool was made available for me to use. But I lost too much time on this.

Comfortable accommodation with extra utilities provided, such as self-service laundry on each floor. The rooms were spacious and quiet. The provided breakfast was excellent with a good range of different foods.

A reception desk person made an assumption rather than having confirmation and as a result I was charged for a service I didn't want. The error was finally rectified, however it took some time and a degree of perseverance was required on my side to get a good outcome, hence giving a score of 9.

Everything! The apartment was spacious and comfortable. A nice change to have somewhere to spread out a bit. Kitchen looked well stocked although we didn’t use it. Netflix if you fancy a late night film. Bed was super comfortable. Staff are second to none. Dining room was a good place where we enjoyed watching the World Cup games. Food excellent. Special thanks to the wonderful Rajeev.

Nothing at all

Location, Room and Breakfast were super. Small things like helping my driver get decent acco, lots of channels on TV, a hard mattress as requested. All made our family outing special - with both wife and son happy.

some of the staff at the hotel were obviously trainees....trying hard, but knew little. View from the balcony was marred a bit by dirty overhead glass/plastic.

A huge plus is that they have an outdoor section at the restaurant. Hence, they are dog friendly in every sense of the word. Even the staff, although a bit scared of our puppy, made sure they went out of their way to make us feel special. Honestly, the best pet-friendly Hotel I have visited thus far.

Good location, comfortable room, helpful staff . Breakfast was very nice too . Would stay here again and recommend to friends and family

The bell boy was always in a hurry, when we got there he was rush for us to go our room, when we were leaving he was also rushing the taxi driver to get moving .

Convenient location, brilliant staff esp in the restaurant. Very good rooms with kitchenette and balcony. Would highly recommend this hotel to family and friends. The staff were very pleasant. Excellent laundry facilities too. We enjoyed our stay in this hotel.

The breakfast is very good. Staff in the restaurant is courteous. Location is very good too. There is laundry facility on every floor.

The housekeeping staff was expecting tip

beautiful spacious rooms, very well done interiors and decor of the overall property, classy space, hygienic and clean, always smiling staff from the front desk to the restaurant to the housekeeping and security guard. such warmth and friendliness from each person we encountered. five star hotels can learn a thing or two about hospitality! breakfast was superb - good range, taste and healthy options. coffee, tea great as well.

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