Courtyard by Marriott Bandung Dago

The staff were extraordinary. I would like to mention all staff by names (e.g. Rudy, Inan, Andi) but there are so many, but Courtyard by Marriot should be proud of their employees. The chefs and dining staff were exemplary - as a vegetarian, they went out of their way to make sure my needs were met. Reception, bar and cleaning staff were so helpful and obliging. The location was the best

The only thing I would comment on is the AC - engineering were great and tried to rectify the situation (too hot in the room, even when AC set at 18), but my need for a cold room may have been unreasonable. Engineering arranged a platter of fruit to apologize for any inconvenience

The bed is comfortable, the room is clean. The smell of all areas of the hotel is really nice and relaxing. I like so much the special free dof charge coffee drip they gave us, not only the usual coffee in sachet because I need coffee for work and I like good coffee (and maybe all coffee lovers will like it). They also gave us 'oncom' crackers for free.

It's very hard for me to find any. But it will be more helpful if the replacement of the bath gel is continuous at least every time they clean the room because the bath gel tube is very small to be used for two person take a bath two times daily

Room is very modern and clean, lot of power outlets (especially USB port for charging our gadgets). I stayed for 7 nights in their premier room, it has a comfortable work chair & table for me to do my work during the 3 nights of my stay.

The internet is really bad, I couldn't have a proper online conference call with my work colleague (which kinda defeats the purpose of having a work chair & table to do some work).

Lovely room. Comfy bed. USB sockets. Breakfast was varied and tasty. Staff excellent. We didn't use the facilities but looked good. Nice restaurants nearby easily accessible by Grab.

Nothing really. I think if we went again we'd stay near or at the trans luxury but it was too pricey. Even better selection of restaurants near there. The Courtyard was great value for money.

Hotel generally clean, seems it had just recently renovated?, well maintained, hospitality was great and centrally located in the main road of Dago. Everything is within a short drive/walk. Great food available around the neighborhood Overall, I had a great stay. Hotel adapts well to the pandemic. Did not make a fuss of gojek/grab delivery. They help to deliver the food to the room, personally for me this is adding so much to an awesome customer experience. With most of the culinary close during PPKM, delivery is the next best thing and with the hotel being understanding and offers flexibility, two-thumbs up! Staff was all nice. Reception, security, cleaning ladies. Room layout is awesome with big comfortable couch overlooking the city (I stayed in Deluxe King), view was amazing. This couch can even be converted into a sofa bed, decent enough to accommodate more people Nothing exceptional; but nothing to complaint about amenities. The basic is there

Some part of the property is quite old. Eg parking is dark (needs more light) and can felt a bit unsettling esp when you arrive at night. From the parking, more signage is needed to provide direction, took a while for us to find the elevator.

Breakfast are delicious. The hotel also located in one of iconic places in Bandung, it is easy to find food around hotel by walk, or using public transport (angkot).

The pool is small, and old. The parking area in basement is not recommended for big car, better ask to park outside (they provide in backyard of hotel)

It was clean , the room was spacious and well managed , the staff was really great from the moment the vehicle step in all the way till departure it was great The food and service was top notch , truly great

Due to Covid , we had to adapt for all the restrictions if we are to use the gym or the pool And the kids club was closed as well

- Great location - great room - The staffs are super friendly, their responds are so fast when we asked for ice cube and borrow some bowls. They also help us to bring the foods that we ordered from delivery services to our room - great covid protocols. Hand sanitizers in every elevators. The staffs always wear masks and gloves We must booked im advance if we want to use the swimming pools or fitness center as they limit the number of people there

- the refrigerator were not cold enough, that's why we asked for ice cubes several times - we arrived at 1 pm and we were asked to wait around 1 hour or less while the room are being prepared first, probobly due to covid? We dont know excactly how long as we went for lunch first and came back at 3 pm - 2 phones in the room were not ringing. We knolew when the staffs were calling by hearing the one from the bathroom.

The room was well appointed with good sized bed, amazing sheets and pillows, and a decent bathroom with a wetroom-type shower.

The room was slightly dusty but seemed to be dust from sheets as it did not have a carpet floor but hotel was quick to remedy this.

The cleanliness, location and comfort is 10/10!!! Also the staffs are very friendly, helpful and fast. I had a morning walk and found so many interesting cafes and restaurants nearby. The area is very good for a jog or walk. Luckily, i got a room with a very morning beautiful view of mountain!! Love the morning vibes in my room. I also love the sofa near the window, where i could sit and read my book! Not every hotel has the good view and the by the window sofa, love it.

The breakfast wasnt too satisfying, and quite not worth the price, this sure can be improved. The tv channel is limited and the wifi is a bit slow, this is quite disturbing considering i went there during weekdays and i need to work the whole day. Also, because i stayed there during PSBB (covid era), the road in front of the hotel is closed after 6pm, so it’s quite hard to get in above 6pm and the google maps/waze did not direct me to the precise location, it was pretty stressful but when i called the hotel they helped me so quickly and lead me to the back entrance right away! Thank you! And of course this problem is not the hotel’s decision but the government’s so i wont blame the hotel for this