The Grand Palace Hotel Malang

Comfortable stay! The hotel was a good location in the city.

The beds and room were a bit outdated, and the bed was pretty uncomfortable. They need to do some remodeling of the facilities at this place

Majestic and classic decoration, very polite and helpful staff, varied breakfast.

The rooms should be ventilated and toilets should be updated.

Breakfast is good. The location is also near to the mall.

Ensure no construction or renovation activities after 5.00pm.

The Ornament Of The Hotel

None

Honestly, everything about The Grand Palace hotel is 5 star.

N/A

Location was good. Team working were pleasant and helpful.

Was going through some renovations which unfortunately reflects in the rating I gave. Dusty, noisy. Wasn't listed as undergoing renovation.

Can be better. I think it can be provide as Breakfast sets for choice. Can safe some Waste food. And are hot and freshly prepared.

Focus the number of rooms and it guest number for service. Bed sheets and towels replacement for right size of guest. Control your cost.

The fountain from the pictures in the middle is really nice and calming. The hotel is on a busy street, but no noise inside the hotel. The staff was friendly, but didn't speak any English.

The pictures are really beautiful, but don't be fooled by them. Everything in the hotel is really outdated and uncomfortable. The room is really small, there are way better hotels in Malang for the same price. Our room had cockroaches in it and was full of flies. Upon telling the staff, they came in our room to take pictures of all our stuff, even digging through the trash to find something to blame us for the problem. The breakfast itself was nice, we could eat between 6 and 10 am. The staff called us at 8 am to ask if we still wanted breakfast and that they would wait until 10 for us. They did this every morning, waking us up of course.

The location was great. The staff is indeed very friendly. Breakfast and dinner is available too and is good if you don't have time to go to any other restaurant

But the rooms very old and not what you would expect from the pictures. It was dirty and the water in the bathroom was leaking and not warm. They tried to fix it once we told the staff. I think it's still good value for the money but do not expect what the name might suggest.

We checked in , there is a bad smell coming out of the room. when we took shower, the water from the shower location leaked out to the wash basin location. We shared a twin bed, one bed was broken and felt like it may require some replacement. the ad said there was wifi in the room, hence the connection was poor and I had to go to the second floor on the place where there are so many tables. I get it thats its pandemic, but I felt for the price I paid, Id rather stay at fancy or premium guesthouse. The towels are all clean, the water is provided, but overall staying will not recommend me coming back to that hotel.

We checked in , there is a bad smell coming out of the room. when we took shower, the water from the shower location leaked out to the wash basin location. We shared a twin bed, one bed was broken and felt like it may require some replacement. the ad said there was wifi in the room, hence the connection was poor and I had to go to the second floor on the place where there are so many tables. I get it thats its pandemic, but I felt for the price I paid, Id rather stay at fancy or premium guesthouse. The towels are all clean, the water is provided, but overall staying will not recommend me coming back to that hotel.