JHL Solitaire Gading Serpong

During our stay from August 24th to August 26th, 2023, my wife and I were treated to an exceptional experience. Mr. Vivek Kumar and his team's attentive to service and thoughtful gestures truly appreciate it. A personalized welcome note and gift greeted us upon arrival, made us feel at home and appreciated as guests. My sincere thanks to the entire team at JHL Solitaire Gading Serpong for making our stay truly special. We eagerly look forward to our next visit to create more wonderful memories.

There was a minor inconvenience from a bad smell in the shower area. However, it's worth noting that the JHL Solitaire team promptly addressed the issue.

The staffs really helpful and responsive. Robot presence and face painting during breakfast was really helpful to keep kids entertain. The food variety during breakfast also excellent. They also asking and listening to the customer input and make it better in the next day. The amenities also excellent. Aside from regular drinks, They give free snacks and soft drinks in room fridge, the premier room one even already have bath tub that provided with salt bath and bath bomb, in which I just found the availability of it here. As quite a new hotel, even the toilet was upgraded with automatic heated toilet just like in Japan. Really

During the first night, the sound from live music can really be heard from 9th floor, thou on the second night it less noisy than first night. Also, some people were smoking in seating area near kids pools. It's kinda disappointed since there's no sign of no smoking near kids pool and not all parents wants to exposed their swimming kids near smoking people. Hopefully, next time at least the seating near kids swimming pool can be smoke-free. Also clearer information regarding the kids spa about how to book and how long they can used.

It was a super nice stay. The bed was comfortable and staying at higher room gave me a nice view of the surrounding area. Service was good and there was afternoon tea and cookies offered to the guests. They also have advanced service by utilizing robots, such as moving robot for desinfection at the lobby area as well as moving robot which offers appetizers at the breakfast restaurant.

Telkomsel service barely could work during my stay. I got very poor signal. Despite the hotel provided good internet service, I always prefer to use my private internet connection for my devices wherever I go. The sink at the bathroom is comfortably big however the space area around the sink is limited which made me difficult to put my personal cares.

Celebrate my birthday @jhl solitaire. Love it, great location and kids friendly, they great kids spa. The staff are all friendly, great breakfast with delicious choice of western and local food, what i like they serve authentic jamu gendong. Thanks to karina and fadil who decorate our room with such a sweet birthday greetings :). Dinner at Mangan also nice.

Location, Friendly Staff, Spacious Room, Kids Spa and Breakfast.

The staff politeness and the rooms given to us were exceptional. Moreover, the spa is a must try.

The Breakfast spread should include more vegetarian food items however, we approached the chef every morning and he prepared veg sandwiches for us. Also, more egg-free options should be added in the menu.

Staff Breakfast Spacious room Furniture Coffee machine and the complementary inside the room The toilet equipment specially the water bidet 6 to 8 minutes riding to Summarecon Mall Serpong

The soundproof was weak, I can hear the traffics 24/7

Comfortable room, very friendly staff my favorite was the big bathtub. Definitely recommend

The vanity was a little small and drawer in a bathroom a bit dusty. and we only get one robe

spacious room, hospitable and helpful staff, lot of dining options, comfortable king size bed.

The shower area in the bathroom is a bit inconvenient and floods when showering, as it is open. It is an absolute NO to the fact that all restaurants and other public spaces in the hotel allow smoking.

Outstanding helpful, courteous staff with excellent English-speaking skills. Great breakfast buffet. Gym and Spa facilities excellent

Room on the street side - a bit noisy

All the facilities were meet our expectations. The staffs were kind and helpful when I had a problem during my stay.

The wifi didn’t work well. It kept going on and off. I was trying to use my mobile data but the signal was also not working really good, maybe because I was staying in the upper floor. My mobile data worked well in lower floor.