Just returned from a lovely stay with my family. Interconnecting rooms were fully booked but we were given two adjacent rooms separated by a lockable door (with our keycards) from the corridor, which was perfect. I had read mixed reviews about the hotel before arriving, so didn't know what to expect, but was very pleased by the cleanliness, food and wonderful staff, who were so friendly and helpful. Breakfast and dinner had lots of fresh, cold and hot options. Dinner always had fish, chicken, beef and pork dishes, as well as a made-to-order counter for grilled meat and wok dishes. The same counter provided omelettes and pancakes in the mornings. Good coffee machine. Always fresh fruit at breakfast and dinner. Plentiful salad bar at dinner. If I had a complaint, the desserts were fairly limited (nothing hot), but they were good and well presented. On Sunday morning, breakfast was available from 3am (excl. hot food) to help with early departures. No queues for food, even during half term. Rooms were large and clean. WiFi was good. Good showers with plentiful hot water. Two nice main bar areas on ground floor with a pool table, which my sons made good use of. There is a spa downstairs (payable, unless you have booked with it included), which, unfortunately, I was not able to use as it was completely booked out in advance. There is also a bowling alley and games arcade which we didn't use. There are free ski lockers in the basement, which we used because the lockers on the mountain were all fully booked. It is an easy walk downhill to the gondola with the skis (but harder coming back up at the end of the day!)

My mattress was not the most comfortable.

We have stayed here a couple of times. Very friendly and helpful staff. Great selection for breakfast. Parking underground or outside, across the road that needs to be pre-booked (on arrival, go to reception to collect your parking ticket). Our dogs were very welcome and given lots of attention. They even left blankets, bowls, and doggy treats. Thank you for another pleasant stay.

I’d like to mention Ramon in the Restaurant who welcomed us so warmly. He is a credit to the hotel.

The evening entertainment in the bar could have been better

When I checked in, the receptionist found out that it was my birthday and sent us a bottle of kava. It was very nice. The hotel itself is big and beautiful. The room has everything you need. And also, if you want, you can book a spa - 15 euros per hour, as well as various types of massages from 45 euros. If you plan to visit them, it is better to book in advance. Because in our case it was impossible to get there at the right time. The hotel also has a Bowling, slot machines, a restaurant, and a bar. There will always be something to do. The ski lift is nearby, which was also very convenient.

The staff at the reception and the restaurant are incredible, and the food very nice. The rooms were so warm we had to switch off the radiators. The bath had a jet whirlpool, which was such a blessing after the long skiing day. There is a free ski storage

The housekeeper needs to do her/his job better. The cleanliness was low for a 4* hotel Our double bed was two single beds put together, which were moving all the time, very uncomfortable. Had to sleep away from my husband the whole stay

The room was big enough for 3 people, the beds were big and comfortable, the bathroom was big with two sinks. The room was positioned to the east and we benefited from a lot of natural light. It was also very warm room. The hotel has a spa that should not be missed. The food at breakfast and dinner is very good, including for vegetarians.

Unfortunately for 8 days nobody hoover the room, but didn't bother us much as was winter and not to much dust on the streets.

Good food, friendly staff and cleanliness of hotel

Could have had a boot tray in the rooms

The hotel is really nice. We took a double room with balcony. The breakfast is the best thing, the price is really good for the offer they propose. 10/10 on this side. Nice recreational area with bowling, games, bar to spend a couple of hours having fun.

The room has the essential but in our opinion a bit old. A little reform is needed. More a tip than a complain, if you are looking just for a place to sleep it's okay. The TV has 10/15 channels with no pay TV. Maybe a bit of sport and movies channels are in need as well.

The hotel has loads of facilities,including spa, bowling, pools and restaurants. Rooms were small but really well equipped with everything you needed. Staff were really helpful and knowledgeable. Great base for driving and exploring the area

Room was so warm and the window couldn't be opened with the curtains closed. The lift in the villagw is only open weekends iin summer so you had to drive to the next toqn to go up the mountain to the biking trails

great location, excellent breakfast, fantastic staff - nothing was too much trouble. Hernan, David and Ramon were excellent! The ski lockers were warm with room for ski boots. The rooms were very warm, but cooled nicely if you opened your balcony doors. The bathrooms were large and had great toiletries (very lovely smells!).

the only thing, the fish bar had no fish (very sad!) the rooms could do with some hooks in them to hang up ski wear after skiing.