Just returned from a lovely stay with my family. Interconnecting rooms were fully booked but we were given two adjacent rooms separated by a lockable door (with our keycards) from the corridor, which was perfect. I had read mixed reviews about the hotel before arriving, so didn't know what to expect, but was very pleased by the cleanliness, food and wonderful staff, who were so friendly and helpful. Breakfast and dinner had lots of fresh, cold and hot options. Dinner always had fish, chicken, beef and pork dishes, as well as a made-to-order counter for grilled meat and wok dishes. The same counter provided omelettes and pancakes in the mornings. Good coffee machine. Always fresh fruit at breakfast and dinner. Plentiful salad bar at dinner. If I had a complaint, the desserts were fairly limited (nothing hot), but they were good and well presented. On Sunday morning, breakfast was available from 3am (excl. hot food) to help with early departures. No queues for food, even during half term. Rooms were large and clean. WiFi was good. Good showers with plentiful hot water. Two nice main bar areas on ground floor with a pool table, which my sons made good use of. There is a spa downstairs (payable, unless you have booked with it included), which, unfortunately, I was not able to use as it was completely booked out in advance. There is also a bowling alley and games arcade which we didn't use. There are free ski lockers in the basement, which we used because the lockers on the mountain were all fully booked. It is an easy walk downhill to the gondola with the skis (but harder coming back up at the end of the day!)

My mattress was not the most comfortable.

Warm room, nice balcony, plenty of food choices.

The floors in the rooms were not very clean, hairs everywhere! Noisy neighbours.

Super friendly and helpful staff. Excellent treat. Great facilities, close to the cable car. Good food.

Princesa Parc was the best ski hotel that I have ever stayed at. Short walk to gondola and ski hire. Skiing at PAL Arinsal was fantastic. The spa was incredible. Five separate rooms for sauna, hamman etc and two massive jet pools for only 15 Euros an hour. The sports massage was fantastic. It was relaxing and yet also released the knots in my neck and upper back. The games room has so much to offer and ten pin bowling. Breakfast and dinner buffet was extensive. There was also a restaurant that we didn’t try and a piano bar with pizzas, drinks and snacks. Highly recommended.

I would have like more hooks for coats and robes in the room. They do provide robes for the spa but we had nowhere to hang them. I wish we had known the Christmas Eve buffet was triple the price of the usual buffet but we should’ve asked. It was special with drinks included and langoustines but my family had neither as they were tired after a long, fabulous day of skiing and we wanted to get to the karaoke and the Irish Pub down the road.

We have stayed here a couple of times. Very friendly and helpful staff. Great selection for breakfast. Parking underground or outside, across the road that needs to be pre-booked (on arrival, go to reception to collect your parking ticket). Our dogs were very welcome and given lots of attention. They even left blankets, bowls, and doggy treats. Thank you for another pleasant stay.

The location, the room and the bed. The facilities with the spa and leisure activities.

The breakfast is not that great. For the quality of the hotel you expect more. Also if you arrive 30 minutes before closing the buffet you expect to eat in the same conditions as the ones arriving before but they don't refill food and they leave out whatever remains, if any tray is empty they don't refill it. The spa should be more controlled. People shouting and disturbing the peace you are looking for. Also it's increasing prices.

The room was excellent. Spacious for a family of four. The breakfast was very good. The spa was lovely. We also enyoyed the sound of the river from the room

The spa was lovely but I feel it should have been included in the price of the stay. The lobby and piano bar could have been more comfortable with a fireplace etc. It felt a bit like an airport

Loved the location , the staff in every department attention to detail was excellent. David on reception is an excellent member of your team so helpful and very friendly . Ramon in the restaurant is excellent and so professional at his job , greeted us every morning en español, Which my husband revelled in responding with what little Spanish he possessed, but was duly helped along by Ramon. Excellent

When I checked in, the receptionist found out that it was my birthday and sent us a bottle of kava. It was very nice. The hotel itself is big and beautiful. The room has everything you need. And also, if you want, you can book a spa - 15 euros per hour, as well as various types of massages from 45 euros. If you plan to visit them, it is better to book in advance. Because in our case it was impossible to get there at the right time. The hotel also has a Bowling, slot machines, a restaurant, and a bar. There will always be something to do. The ski lift is nearby, which was also very convenient.

I’d like to mention Ramon in the Restaurant who welcomed us so warmly. He is a credit to the hotel.

The evening entertainment in the bar could have been better