Very cozy place, Personnel really cares and takes the most for you to enjoy your time at the hotel. a good animation program for kids, Lisi world was fun, food was good - Christmas dinner was exceptional, cleaning services worked pretty well, All inclusive concept, Ski school for kids is in 2 mins drive from the hotel.

We enjoyed our stay, however we thought the hotel is overpriced. for 600 Euro per night we can find more modern places with renovated facilities, rooms, comfortable beds. I had a bed sleep and got a problem with my neck. heating system was not perfect even when there was +7 degrees outside. Saunas should support “family” concept.kids under 12 yo are not allowed. “ Not naked” areas would make our stay more enjoyable!

The room size is very good for family, excellent facilities, swimming pool, huge soft play, ice skating, game room, sauna room, steam room, there’s something for everyone. Breakfast is excellent, free ice cream is a huge plus after a whole day of skiing! Very nice family hotel, attentive to little one’s needs. Loved it, would recommend for family.

Wi-Fi is not very strong in some areas, but that didn’t affect our stay. If anything can be improved, would be the Wi-Fi.

Great place for families! Attention to children in small details, very nice atmosphere. Very nice choice of children food, accessible by children themselves. All inclusive, from our perspective, it is totally worth it! We enjoyed our stay and most likely will visit in the future.

Pillows are not comfortable, and the sizes of bathrobes for Spa are in general M (we asked for bigger size on reception and received XXL, though it was also not that big).

Very good hotel to go with kids, a lot of activities and All inclusive food Good location, with kids we visited Triassicpark, KaiserWelt Scheffau, Ellmi's Zauberwelt, though there are many other interesting places around WiFi is very good

I am surprized that the hotel of this price doesn't have air conditioning in the room. We stayed in Junior Suite and I expected to sleep on the sofa, though it was not possible since it's too hard.

Breakfast was great, lunch services rather mediocre but the dinners usually topped all. The Room were spacious and cordially decorated, and the furniture though rustical still fulfilled our expectations greatly. The pool are has some needs of improvements, kids are slipping on the ground nearby the pool - some special cover on the ground would solve the issue with ease.

There is a big play hall with all types of great gymnastic toys and great playground facilities, though there is lack of supervision on the part of the hotel, kids are as well allowed though they are not staying in the hotel. And if there is a conflict between the kids the hotel staff is not interfering or trying to manage the situation. Very annoying.

Super kids friendly Hotel. We came here for the second time because we loved the place so much. There are so many things to do with small kids that you could also just spend the whole day in the hotel only. Great programs throughout the day. The ice skating rink was super, we really loved it and used it every day. The staff is really polite and kind and always helpful. We definitely will come back again.

the facilities where great. many options for kids of all ages. Beautiful swimming pool (heated properly), billiards table, table tennis, massive indoor play area with trampolines, jungle Gus etc. multiple craft areas well stocked. The staff where lovely, we have four young kids, many times they leave a mess at the dinner table. the staff where always accommodating, smiles and great vibes.

The hotel is amazing to be with the family. Children enjoyed a lot the softplay and the swimming pool. Also a lot of toys to play in the hall of the hotel, horses, tractors, games, pool and more. The food was really good. Breakfast with a lot of choices and also for children and babies. Amazing! They prepare box lunches to take with you to the ski area if you want and the dinner is a mix of buffet and a choice between 3 different options for the main plate. In the afternoon they have an hour to enjoy cakes. The bar is good to have a drink when the children play! The rooms was perfect!

You have to pay for the drinks even the tap water in the meals. Nothing is included in the full board. We didn't like the pillows but ok for 3 nights.

Amazing facilities for kids: big play zone and ice scating. Rooms are big. Amazing vine Super nice stuff

With all the nice kids facilities the activities for kids could be organized better. Evening new year program was really boring. No soup for lunch. No transfer bus to ski lift (luckily we rent a car)

The breakfast/lunch/dinner was great! Wonderful idea to have buffet style for dinner for the kids so they can eat immediately.

For the full board price, drinks should be included with dinner and not charged extra; it was a rather unexpected/unpleasant surprise. The dining room was a bit loud; understand it’s a family hotel but kids should not be too loud during dinner. Not all surfaces in the suite was thoroughly cleaned. There were sticky residue on the counter/table and the tub was not sanitized/washed thoroughly (found hair in the drain area). Recommend covid tests be provided to children if vaccinations were not required. Or have children provide proof of vaccination. There were too many kids coughing or with a runny nose and made me feel slightly uncomfortable with so many kids touching shared/common areas (nice cream bar, games, etc) Also, there should be cameras outside in the parking lot.