We loved the food quality and variety, both at the buffet and from the menu. We liked the complimentary dessert each day. The pool and sauna area were also well used and convenient. The kids enjoyed the ping-pong and pool tables, as well as the darts and pinball machine in the bar area. Staff, especially our waitress Tina, was very friendly and helpful, even during the rush of New Year's Eve. For the money we think this is a great bargain for the amount of activity and food available.

Some of the areas in the hotel, e.g. the basement with the ping-pong, seemed to be not well cared for (walls, furniture), but overall we didn't spend much time there anyway. There didn't seem to be any enforcement of "quiet time" in the hotel. There were often loud groups of people roaming the halls at 2:00 AM, which didn't promote great sleep. Not so much the hotel's problem, but rather rude guests. Nitpicking: We did not like the shower layouts in either of the rooms. Especially in the single, the way the shower head is pointed towards the swinging glass, it was always making a puddle on the floor. To try to always keep it dry made for a very uncomfortable showering experience each time.

Wonderful family hotel Superb breakfast/dinner Spa/pool/saunas very friendly and helpsome staff Perfect location, big rooms/bathroom Lots of areas to hang out and enjoy time with family and friends. I love it here. This was my second stay. Highly recommend

Had a family next door with toddlers and small kids who didn't consider their neighbours when yelling at kids at 07.00 in the morning and let them run around the halls. Not the Hotels fault at all. I will mention that they also have an "adult only" part of the Hotel just around the corner at the main square. Might be worth considering if you're, like me, is a light sleeper.

Good food & great choice for breakfast & Dinner, we had booked half board & were surprised to find that it included wine/ beer. The staff overall were excellent. The staff in the bar & Restaurant were very professional.

Check in was a nightmare, we had booked underground parking & completed the online check in prior to leaving England. When we arrived the reception , staff asked us to complete check in yet again and stated that we had not booked underground parking, by the time we had sorted it out a policeman arrived and fined me 25 Euros for illegal parking outside the Hotel, his comment was " we are always telling the Hotel to inform guests arriving about parking" The front desk then sent my wife to the wrong lift for our room which initially was confusing. If you are in room 485 take The main lift to The second floor then follow directions to a second lift back up to The 4th floor .The females on the front desk were excellent, the males were not so good

Food is excellent. We booked breakfast + dinner. The dinner was 3-course menu, including vegetarian options. The dinner was worth the price. Also, the pool and sauna facilities are excellent. Clean, welcoming. Many play options for children, including table tennis, snookers, kids room, etc. Kids are provided free lunch and a cake in the evening, which is very thoughtful. Many natural scenic attractions are near the hotel. The hotel is a 30 minute drive from Innsbruck. Train station is 3 minutes away. Parking works.

The pool opens at 8 am, but closes at 8 pm. Also, dinner closes at 8:30 pm. It would have been better, if the pool were to remain open until 10 pm. Since sauna/steam only opens at 3 pm, the only option to enjoy the pool is to return to the hotel by 5 pm, so as to enjoy the pool and then dinner. Better would have been a longer opening time for pool.

The food in the hotel was of very good quality, plentiful and wide choice on the menu. The staff were very attentive, helpful and polite. The location of the hotel was great and in the centre of everything.

Have to say that the quality of the linen, particularly the bottom sheet was not great. It was extremely rough on the skin so much so that I had to wear a shirt to protect my skin. The floor of my bedroom could have been hoovered to pick up the grit that was lying on the floor.

Food choices and presentation was amazing. We’ve stayed here before and are always really happy with the service, choice and cleanliness of the hotel. The staff are so helpful, polite and more than happy to oblige with any extra requests.

Nothing could have been better. We loved it here on both occasions. The location is very central with a fabulous Christmassy atmosphere just outside in the pedestrian zone and restaurants and Gluhwein bar’s amazing value.

Great central location , a real family hotel that looks amazing but a relaxed at home vibe. My room was advertised as a small but was pretty big! Super comfortable with also a swimming pool & hot tub Available which was great to use. I didn’t have breakfast but it looked amazing wish I had eaten there now… staff were friendly & welcoming … I really enjoyed staying here…

There wasn’t anything I didn’t like

Kaltschmid have years of experience in providing high quality accommodation and cuisine and are very efficiently and professionally run. This was our first stay in this particular hotel, although we have stayed 4 times previously in another Kaltschmid hotel in Seefeld so had high expectations which were met completely. Our stay was top rate and extremely enjoyable It's always nice to be looked after by a team of professional, courteous and happy staff.

Nothing to dislike Everything was excellent

Friendly staff, close to the town center, easy access, facilities at the Hotel are good. Restaurants and breakfast with good selection and good quality.

Room was a bit noisy as it was located above the bar. Music till late at night. Free internet is below standard, took many attempts to get access, then the speed is so slow that it is almost useless

Everything about the hotel was great. It says it a family hotel but I was well enjoying it as a solo-traveller.

There's a restaurant owned by the hotel nearby with the same name. The service there was absolutely horrible, you could just sit there for literally 20 mins until someone turns up to take your order. On my last evening I was sitting at the bar counter (!) for 15 mins straight asking for a cocktail that were being made literally in front of my eyes. Gave up and left after a few unsuccessful attempts.