Staff were excellent; efficient, friendly and helpful. Hotel was clean and grounds well kept. Safe parking. Central location for our needs. Rooms were comfortable and had everything we needed for a few nights in Gabs. Was a very pleasant stay and will be back for sure.

Pillows and Duvet were a bit lumpy but overall very comfortable. Small instances of general wear & tear on pool loungers and the bathroom sink in one of our rooms (it was cracked).

Very decent, no nonsense, quiet business hotel, I actually enjoyed it more than the Hilton and Protea/Marriot downtown, where I stayed several times before. Location was for me very convenient, free parking for my rental, close to airport and Phakalane. Staff very helpful and friendly. Rooms good. Nice pool, still in the Sun even late afternoon (this was in November, "summer" in Botswana). Decent breakfast.

Wifi only ok, could be better. Brekky is decent, but for ME personally the hotel lacks one important thing only: a real espresso machine. I'd LOVE to pay extra to get a good cappuccino at breakfast, and in the evening (or espresso). Dear hotel, if you decide to buy one, please do not buy an automatic machine - the coffee out of those sucks. Get a real espresso machine - including a milk steamer. It will guarantee that I come to you in the future and never to the Hilton or Protea again :)

Location, room, outside space and friendly staff

I asked to pay my final bill the night before I left because I was leaving early to the airport in the morning. I did this but when I handed my key over in the morning I was told I had 10 pula outstanding to pay which confused me and should not have been the case. The itemised bill wasn’t clear and I was in a rush so I paid it.

The location is great - near the mall, so going for dinner one has many options. It is safe, clean and secure, outside of the CBD traffic challenges. Easy to get to airport.

The staff do not close the doors to the rooms in the passages leading from the restaurant area, Sleeping is a challenge if your room is near the restaurant, since people handle cutlery and crockery all night long. Were it not for this, it would have been a 10/10.

The Lodge is located at the Mall. It has a private swimming pool and staff respond timely to requests. The bedding was changed everyday with a smile added.

The parking areas does not have a covered or car protection roofing therefore birds help themselves onto of customers' cars. You need to have an extra amount of money to pay for your car cleaning which is offered at the Mall.

The facility is good and near the shopping malls, which made it easier to buy some necessities.

The room never had a fridge and the aircon was horrible. Secondly, the hotel was supposed to include atleast some continental breakfast in the charge for the room as opposed to buying breakfast separately. Thirdly,the hotel doesnt even have gym facilities.

The rooms were nice and comfortable and the location, being near a shopping mall, was just superb. I will certainly visit again. I have very beautiful memories of this place.

The Wi-Fi connection was, in some cases, without internet.

Well situated in central Gaborone, close to most main routes in and out of town. Licensed restaurant with very good breakfast and choice of meals for dinner. Walking distance to nearby mall with shops, banks and wide choice of restaurants. Very good ambassador for Town Lodge brand, with friendly, professional staff!

Food is a bit pricey but in line with general prices in Gab's.

The staff was warm and welcoming, I had 3kids with and they were able to use the pool at the hotel the location is just great, 2 mins walk from Nandos, carwash, and one of the biggest shopping mall in Gaborone

Maybe put fridges in the room and invest in a good iron, i found the iron to be very old and very dangerous for those travelling with small children

Opted out of breakfast. I had to book a conference room which I paid for separately. My colleagues visited and we needed quietness. The manager went out of his way to accommodate this arrangement at short notice and with a discounted price.

My room card had to be reactivated daily. Not really a bother but also not convenient.