Our kids absolutely loved the pool/hot tub and water slide! Staff are so friendly. Breakfast was great. Lovely new building.

It could have been a 10/10 but unfortunately scoring it an 8/10 as we found quite a lot of hairs in the beds and pillows. The pool side could have been much cleaner too. Hairs all over the floors which isn’t pleasant getting in and out of the pool. Apart from that the stay was excellent.

It was a nice surprise to have a complimentary upgrade to a suite!

The only thing that was slightly bothersome was that the chairs around the table were quite heavy and created a lot of noise when you moved them. So we tried to be respectful of the people in the room underneath us and not move them much.

Front desk manager was very helpful and friendly! He went above and beyond to make us feel comfortable thank you! The breakfast was great and the girls working went above and beyond as well. Asked for ice for my to go cup and she went and got it from the ice machine on the 2nd floor didn’t tell me where to go get it. So appreciated the extra service for a job that doesn’t always get recognition with thanks. Great job to everyone!!

Everything was perfect!!

it is a new property.

Room cleaning is still on the pandemic schedule. Rooms are not cleaned daily but only on the request placed 24 h in advance. The cleaning does not include vacuuming. The restaurants within the property have poor quality food; it tastes as fast food rather than restaurant food.

We totally loved the level of customer service we were greeted by as we entered the premises! When we entered our room, it was absolutely spotless and the decor was warming and refreshing! We can’t say enough good things about our stay there! Thank you! This hotel should definitely be considered one of your flagship hotels! By far the best experience we’ve ever had at a hotel anywhere!

Honestly have nothing to dislike!

The breakfast was better than most with freshly made omlettes to order and an automatic pancake machine to make fresh pancakes. The automatic coffee machine makes excellent lattes as well. The hotel is new and spotless and the rooms large.

They could have a few more luggage carts to carry luggage up to the room

property was easy to access, a restaurant was on site, close to shopping. location was quiet, but close to the #1. Loved the STAFF!💕 loved the ROOM!! CLEAN, CLEAN, CLEAN! Everything about the BWP was top notch and me feel relaxed. Definitely will stay again. Thank -you to all the Staff.😎

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Great hotel. Breakfast selection was fantastic. Pool area was clean and nice. Nice outdoor patio area and indoor lounge/bar.

Breakfast was a challenge as the poor guy trying to manage everything needed some help.

The whole facility was good. Breakfast had lots of section and the beds were quite comfy staff was also very friendly.

Pool was a little cold. Was a bit disappointed that the TVs did not have a option to login to Netflix. For a brand new hotel and a BW Premier my expectation would be that the rooms have Smart TVs and you can log on to streaming services.

The hotel is a dream for any traveler. We were on our trip to Banff and stayed a night here. Super clean. No, extremely clean. New furniture. Beautiful room layout with a kitchenette and a lounge zone. Delicious hot breakfast ( omelette, french toasts, waffles, regular toasts, sausages, eggs, cereals etc.). The pool with the waterslide and a steam room were over and over our expectations. The photos don’t show the real picture. It was our third hotel on the way but definitely the best one.

Everything was fantastic