The whole experience was great. I was able to do a pre-check in so when we arrived they just handed us our key and filled us in on the facilities and where our room was. The breakfast was one of the best “free” hotel breakfasts we have had. The beds were very comfortable and the sheets were so amazing I would love to have them at home. The staff were super friendly and you even get a complimentary homemade cookie should you wish to sample a little sweet treat. This hotel has certainly become a repeat for any travel to Medicine Hat.

I can’t say a single bad thing about this property.

Good pool for kids and fun waterslide, bed sheets were soft and cozy, soaps were nice smelling and robes soft. The staff was a real highlight, very very accommodating, professional and seemed to genuinely care

The breakfast is pretty limited and not a lot of healthy or not pre-packaged items. Only had apples in pretty rough shape for fruit - even some basic bananas and oranges would have been appreciated! Also not great value for money - it was a good stay for sure but the price was also higher then we usually pay for similar

Great staff, lovely and clean rooms, pool is a great size for our two little ones(5&7). First day breakfast was not great everything was overcooked and coffee was weak. Second day breakfast was fantastic. Overall love the location and space works great for our family.

Breakfast the first day sausage patties, hash browns were over cooked. Eggs had meat and veggies in them which were also overcooked. Second day breakfast was great and cooked perfectly.

The property itself was great. However, Booking.com had the room listed as a “2 bedroom king suite with pull out sofa” when, in fact, it was a one bedroom suite with a pullout sofa. The second “room” as listed by booking.com was actually the common living area. This was incredibly misleading for our family and, thankfully, the hotel staff were just as annoyed as I was and bent over backwards to help us as 2 bedroom king suites don’t actually exist at this property.

Good location, breakfast was great, staff was friendly and helpful, room was spacious for our family of 5.

The bed was not the most comfortable but still better than quite a few places we’ve stayed. When we arrived for check in there was no one at the front desk and we had to wait a few minutes before anyone arrived, a few other people were also waiting to check in. It would have been nice to have more seating at the pool.

Rooms were good size for family of four. Nice touch having the two stools in addition to work chair in the room—made it possible to dine in room. Good shower pressure. Lots of lights. Everything worked as it should. Decent selection of teas. Eggs were actually fluffy and not wet! Kids liked the pancakes.

Decaf was available in room but not at breakfast bar. Decaf was instant. Breakfast room was pretty warm.

Breakfast was amazing. Staff were all so friendly, we drove 6 hours to visit some family here in Medicine Hat and felt like home (Hotel). We didnt get to explore the pool as we were so busy, but I bet it would of been awesome. Planning to come back in October and I will re-book this hotel for sure!!

Nothing that sticks out.

Front desk staff super helpful with my booking I was placed on 3rd floor and no disruptions Location was excellent for my stay

Bed was uncomfortable could use a memory foam maybe. But that was my only dislike and that's cause I have a broken back so the hard bed was not kind to it. But I just used all the pillows and made it comfortable

The facility itself was clean. Our room was great. The bed was exceptionally comfortable.

Parking was a bit out of sorts. The only place we could park was around the backside of the building but there was no instruction on access to the building. Just had to try a door here or there until I found one without walking around to the front entrance

The breakfast was yummy! It’s nice to be able to go get your food and bring it back to your room. The front lady at reception was awesome, very friendly and made us feel welcome. We were pleased the hotel accepted our BCAA card as well for an extra discount on our already reasonable rated room. Other staff were also friendly the next morning.

We were happy with everything. We got in too late to use the pool so we wished the adult swimming hour from 10-11pm was longer for us night owls.