restaurant waitresses are terrific GREAT SERVICE

THE FRONT DESK AND THE GREETING not good at all , we have stayed there many times and staff in restaurant know us and i know he has seen us ,, but he said he didnt remember,, he could have pretended,, no carisma at all, you need a new greeter, the ladies in the restaurant remember us each time we stay and i appreciate that its like coming home, the service at the desk is lacking, we booked i n advance and he couldnt find it, im in a wheel chair and he had no rooms for me, but found a 2 bed room finally , get rid of him

The breakfast was very nice, multiple choice and option for fruits, joghurt, granola and also freshly cooked eggs. Staff very friendly, also the lady at the bar who recommended nice food for dinner.

ALthough I signaled that I am planning to take a rest, given my long journey and jetlag from Europe, the room which I was given first was right next to the elevator (??!!) which is loud also next to the ice machine. I had to go back and ask the reception to change my room. However, they were very kind and changed the room right away so it worked out well at the end.

The pool and restaurant.

Server at breakfast was too busy with everything. She wasn’t very friendly. There was no one at the bar to serve an Americano. I waited half an hour and then kids were impatient. I had to order from Starbucks through Uber. No room service. I was told I wasn’t allowed to take breakfast up to my children that I had to dine-in. we should be able to have take out if we are required to especially if the kids need to sleep in.

Staff is friendly and helpful. Had a wonderful experience in the cafe every morning. The front desk staff helped to book my next trip with a good cooperation rate.

Run into a wedding group on my floor. The overjoyed folks were making noise till 2 AM during my stay. They were talking in the hallway half-drunk, knocking on doors, dog barkng from their rooms, and yelling to each other. The frontdesk did offer to switch my room.

location to where we needed to be was perfect. ALL staff very pleasant and helpful. Rooms cleaned daily with towels replaced . Having a fridge and microwave was good too. shower was excellent!! very powerful and hot!

breakfast was a little bit expensive and needed more variety for younger children.

The staff were very welcoming and friendly. we had booked a standard queen room and upon check-in all of the queen rooms were booked so we were upgraded to a king room at no additional cost!

Out of the two elevators one was down but I understand that can be unavoidable.

Personnel was very professional and friendly. All of them.

You were understaffed. Most likely due to Corona recovery. Buffet was not available, most likely also due to Corona recovery. Please inform guests latest by check-in that the buffet is not available.

the room was spacious and clean.

Couldn’t access the stairs to go to the second floor. The was no handle on door. we had to go and walk all the way to the elevator, and walk all the way back.

The staffs are friendly. the room is clean everyday, Cozy mattress.

Really need to upgrade the WIFI, signal in my room too weak

location

A/C too loud, right beside the bed, sink in bathroom plugged, refrigerator in room was too cold, ruined food