The location was fantastic especially for business travellers. There was a lovely park just about a 5 minute walk away. The rooftop bar was also exceptional with fantastic views, and excellent and attentitive staff. Special mention and thanks to Eleonore (F&B Manager) who was so helpful to us during our stay and at a difficult time for herself and her team

The only frustration was when staying for over 5 days the electronic keycard stops to work (this is a security setting by the hotel because not many guests stay over 5 days, but the frustrating part was that they try to blame the fact that you have kept the keycard next to your phone). All 3 of our cards stop working on the same day, the same thing happened during our last stay and they blamed the phones then too. So if you are staying for longer than 5 days on the 5th day you need to go to the reception to have your keycard reset, it will save you time in the end

I stayed 35 nights at the NOi Vitacura hotel where I initially arrived without a reservation and was very well received and attended to every day I called or passed by the reception, very professional and attentive, as well as every time I went down for breakfast or requested by room service. I felt like I was at home because of the way everyone treated me and responded to my requests. Just as they already knew my preferences, for example, when I left and that the maid already knew when and how to clean and tidy the room. The food and beverage staff already knew even when I ordered the coffee or tea how I liked it. I recommend the spa service 100%, everything impeccable and always with a good attitude that helps you with the stress that we live day by day. The rooftop terrace with the outdoor pool are like being in heaven. The views to cordillera de los andes are overwhelming and the foods and drinks extraordinary. Most of my business dinners were developed there and all of my colleagues were amazed by the food the place and the setting. This hotel was a pleasant and great experience during my stay in Santiago and I want to thank the entire Noi Vitacura team for the warm attention I received. Not to mention the location. Being in the Nueva Costanera area, gave the chance to go for walks around the best shops in the city, enjoy coffees and top restaurants and do some shopping on the beautiful Casa Costanera boutique mall just two blocks from the hotel. Connectivity was amazing, since you have direct access to costanera norte. Some days after works I went to the SPA, nice gym great massages services and the heated pools with the views to natural rocked walls was so relaxing. The staff was so attentive that they even offered to close later so I could stay more time on the heated pool ! Unbelievable. This hotel is a hidden Gem. I could live there forever! Thanks NOI HOTEL staff and team.

Breakfast was very well laid out and indoor pool was very relaxing!

Upon 24hour check in we filled out a survey about food allergies, but when we arrived/order room service, there was no communication to the kitchen about these allergies and we were sent foods that we could not consume for fear of potential hospitalization.

The location was excellent the structure of the room very comfortable. It was a great experience!

Our bathroom had a problem on the shower door that invariably soaked the entire bathroom floor when taking a shower, other than that, everything great.

Staff is amazing. Love the place. Room we got was noisey and we got a bad smell from the kitchen on the floor above us. But we were promised for the next stay a better room.

Noise and smell in room on 8th floor.

Staff were very friendly, helpful and accommodating. Rooms were very spacious. Have most amenities - the rooftop is awesome and so is the spa / wellness area.

Hotel feels dead when you arrive, no music, no energy... it is dark and not very inviting. Face cloths in the bathroom would be helpful.

Free underground parking available for guests. Very safe location.

Breakfast starts at 7 am. Would be better if it's earlier.

very clean, very kind staff

the televisions at the room are very old, we couldn’t watch any tv shows at night. they should upgrade and change them

Friendly staff, lovely room, good facilities and an enjoyable experience. Food really nice.

Nothing.

Location

Pool closing at 18h00