The staff were polite and kind. Holly did a good job checking us in, with Chloe being the only one who was able to tell me where I could get medication (believe me, I went to the malls and the staff at the supermarket was not even helpful about it). I mean, in Singapore, normal medications are sold at supermarkets :( Thanks to Chloe and I was able to get medication for my boy! And there's Turbo who was quick to reflect my feedback on the cold tasteless fried rice at the lounge. And the room cleaning lady at level 8!! She was very kind to pass me bottles of water learning that my boy was not feeling well. Thanks to all (I cannot recall all names, but thanks to your great hospitality)

Definitely the food at the executive lounge..Not something that is really up to my expectation. And also, to get to the lake, 1 big round, can't really use the back entrances.

I was upgraded to the executive floor (was I)? But I was not able to enjoy the facilities as I did not pay for it for the first 2 nights. There's a buggy to send us to the main road, from the hotel entrance. And the concierge offered to help us collect food from MeiTuan. Thanks for the good services. The stay was very comfortable and we really like the toilets and the beds!

The TV channels! Hahaha..cos the cantonese option is very limited..

One of the best hotels I've stayed! The amazing design of the building, outstanding service from all staffs (from the doorman to the IT manager), the view of our room, the variety of breakfast... literally everything! Check-in and out went very smooth. Miss Zuo & Miss Pan at the front desk were very friendly and helpful. I can see they really like their job and feel proud of it. Will definitely come back!

Super breakfast, super helpful crew! the front desk Doris, she is so lovely to tell me i am actually Silver member could enjoy a free wine! in fact all crew are nice, everyone. I love Suzhou more than my stay in Shanghai....already asked my leadership team next time come to Suzhou instead of Shanghai for workshop.

the party at night time quite noisy sometimes......

Nice crew, nice room

The outside pool was good but we need to ask them every time we would like to use it and sometimes we got a feeling that the crew really didn’t us to use it. Comment like “ it is only open in good weather “. End of June and it was 30 degrees, in my world that is good weather.

The breakfast was phenomenal. The attention by the staff was unprecedented in all my decades of travel There was no decaffeinated coffee at the buffet and I asked a staff member if they had some. In minutes I was given decaffeinated coffee.

There was very little commerce nearby though the lake location was pleasant.

Good concept. Everything works and it is a pleasure to stay there

The directions on how to get to the hotel by public transport should be improved. Add the Chinese name to the train station and the name of the subway station.

The room was cold. Requested front desk to help to start the heater. One staff came to room and check the temperature. It was 19 degrees. He left but did not corrected the heater. During my whole stay there the room was cold.

Great location, nice view, friendly staff and varieties of food.

Too crowded and noisy during breakfast in the restaurant. Water temperature is quite low in Jacuzzis pool compare to other hotels.

The location was fabulous. The room had a beautiful view of the lake. The breakfast was excellent, such a wide range of options and everything was really fresh and delicious. The staff were really attentive and helpful. We will return.