The breakfast was great - wonderful combination of western and local food. Each day there was one western chef on duty. The staff were friendly and helpful, even helping to settle my daughter with a plushie when she was crying in the lobby. The bedroom was clean and the bathroom was modern and looked newly renovated.

The pool facilities need to be updated to match up to the standard of the hotel. The changing rooms felt small, dark and old, with the showers very run down and often had hair blocking the drains.

Room, location and overall hotel is great.

To the hotel: If possible, try to train your staff/trainees better. We had to wait over 10-15min for a check-in as well as a check-out. On top, we had a check-in in the afternoon for one of our rooms where we already paid the deposit for both rooms. In the evening, the trainee told us that the second room booking doesn't exist (which of course couldn't be true). We had to wait over 10mins again until a manager came out and found the second room booking within seconds. The hotel is great but the reception is really weak for this price and this star rating. Sidenote: Not a language issue as we speak Mandarin fluently.

Breakfast is amazing. Really suggested. The Hotel is in stragic position next to HongQiao airport and train station , like 25 min by taxi, and 8 min walking distance from the closest metro station on Line 10 that takes you to airport on one side and to the Bund on the other side. Perfect. Hotel is very clean, nice, good gym. The only minus is that only a few people of the staff speak a decent English. They should improve the staff languages skills. Especially concierge. I will definitely come back.

They should have more English speaking staff in Hotel business..

The room was spacious and had everything needed, very comfortable bed and pillows, had great sleep. Breakfast selection was very good.

Very long check in - 25 minutes and I was the only person at that time. Only some staff speak English.

Quiet Location, spacious rooms, nice swimming pool and even a small SPA with Sauna! The Room Service was super friendly, so was the rest of the staff. Breakfast choices were good, perfect mix of western and local cuisine. Nice and chilly gardens in the back of the hotel.

No advertisement in the Elevator, on where to find the fitness club and swimming pool.

I often stay in this hotel , I think is a great value for money price, I like the location because easy to connect with Hongqiao airport/railway station and the city center / Jingan temple area.

Reception is extremely slow compared to other hotel .

I thought my price was inclusive of breakfast. But they refused. I had to pay extra 175 RMB every day and I refused. Bought my own food for breakfast at the supermarket next door .

Terrific Breakfast Buffet for East & West Excellent Location, especially for Hongquio Airport Nice, free afternoon tea

Bathroom Shower/Toilet/Sink awkward arrangement

Staff very gentle and helpful. Near to metro station and hongqiao

Swimming pool overcrowding and no room reserved for the guest. Poor area of pool and fitness.

The general property and the facilities

Not having proper English speaking staff , making it difficult to communicate