This hotel was outstanding in every way. We had not expected much from Shanghai as it was just where we had to fly to and from for our trip to Japan. We stayed 2 nights just to ensure we made the connection. If only we had realised how amazing Shanghai would be and that this hotel was the icing on the cake. I would recommend this hotel as it is ideal in every way. The view from the room was out of this world.

There was nothing I did not like. This hotel was the epitome of excellence.

Good view from my room, all receptionists service were very nice and polite. Especially Staff name‘s Vemi who is very warm welcome and provide various informations, moreover she helps a lot when we got some problems in my rooms. We are very impressed Mandarin Oriental hotel in Shanghai because of her☺️ Even bellman also very helpful and memorize every customer. About the breakfast at hotel is so perfect.

Restroom at frontdesk was not clean enough when we use while checkin

Great place with excellent view of the Huang Pu river day and night. Best of all was excellent staff. kudos to all but especially Victoria ,Mgr Hotel interior, Marco and Wayne at concierge desk. And Sophia at registration desk. Very much recommend with good price with exceptional location . Will stay there again . Thanks to the staff SJH Florida August 2024

Had bad wheel chair — only thing negative.

I had a truly wonderful stay at Mandarin Oriental. The accommodations were comfortable and the amenities were top-notch. I was particularly impressed with the exceptional customer service provided by Sophie and Sunnie. Their friendly demeanor and helpfulness made my stay even more enjoyable. I would highly recommend this hotel to anyone looking for a fantastic experience.

All the staff were kind and friendly. I think the woman who seems to be in charge of the club rooms is an excellent staff member. I had a comfortable stay from check-in to check-out.

The only bad thing is the toilet. The toilet itself is clean, but the toilet seat is cold. I wish they would change it to a heated toilet seat.

The rooms were big and had nice river view. The staff were friendly and helpful.

The location was a bit far from malls and dining. About a fifteen minutes walk to the pearl tower,however the hotel provides a shuttle to one of the big malls in the area.

Everyone was very professional! the hotel is at an excellent location and all the staff members set an example of politeness, helpfulness, and professionalism. I loved the hotel premises, the cleanliness - EVERYTHING. This is the only hotel that I will book if I visit Shanghai again!

Stunning MO hotel with excellent gym, spa and dining options. Beautiful, comfortable and ultimate luxury. The staff were also fantastic - Carson in particular was super helpful and gave us the most fantastic room!

The location is just over the river from “downtown” Shanghai so not ideal for some of the sights

Amazing rooms, the best concierge and overall facilities. I like that it’s in Pudong so that it’s away from the chaos of Nanjing Lu.

It’s 15 minute walk from the metro station which sometimes can be tiring after a long day of touring around, but it’s also not far enough to get a taxi.

Spacious and well-appointed rooms, breakfast was excellent, gym and swimming pools are top-class and above all service is extremely professional and attentive. The concierge and duty manager Wen-Bo Zhao were particularly helpful. We highly recommend this hotel and will be back for sure!

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