nice breakfast. helpful staff

not inside town center

Hotel is like a big green tropical garden, with lots of flowers , animals, birds , a wild slot ( who shows up regularly ) , rooms are cosy and bed and pillows were high quality . Staff is highly professional , breakfast is good and receptionist helped us organising trips and helped us choosing the right trip for our interrests. Reception also gave us precious help and solved a major problem where spanish speaking was needed. We highly recommend this place .

Excellent location in Santa Elena, just a walking distance from the town centre. Stunning grounds, lots of birds and some wildlife. Great jacuzzi bath. Great typical breakfast, lovely plantain, juices, pancakes etc. Very happy with the stay and highly recommended.

The mattress on 1 of the beds was quite worn out and I mentioned it at the reception at the check out. But apart from that, really nothing bad to say about the place. We would return there.

Staff at reception was very helpful and assisted us with tours and transfers booking. Garden around hotel is lovely we have seen a sloth, toucanet and other birds! There was a coffee station with ready made coffee. Breakfast was nice and substantial. As we had an early tour one day, we even been given a packed breakfast.

Room was a bit dark, but it's because it faced a garden which is quite dense. We didn't really mind it, so this is not a complaint. Bear in mind, it's really hard to walk around the town as often there are no pavement. Also roads are quite steep, so proper shoes are essential even if you are going out for a meal or attraction nearby.

Brilliant little place with lots of character, friendly helpful staff and lovely rooms. We were on our honeymoon and very much appreciated the four poster bed. As with many of the hotels in Costa Rica the wildlife makes itself at home in the grounds and there was actually a sloth there during our stay. The hotel is walking distance from the local town where there are many shops and restaurants. The receptionist was brilliant arranging our trip into the cloud forest, and our onward transport.

The room was very large and had lots of space for our stuff. Communication ahead of time was very good and Claro de Luna was great with getting excursions booked for us. One morning we were waiting on our excursion to pick us up and they were a few minutes late - I wasn't worried, but the staff called the company to make sure they were coming which I thought was above and beyond. The property was lovely with a lot of spots to relax. I think the location is great - it's just outside of town, so it's a bit quieter, but a very quick/easy (albeit steep) walk into town. We also had our laundry done through the hotel - I'm sure we could have gotten a better price if we'd taken it to town ourselves, but it was very fair, fast, and convenient! (They'll give you bags too, if you need them).

There were a couple of bugs in the room, but honestly, for Costa Rica that seems standard unless you are at a very high end hotel. Also there isn't AC, which really isn't necessary in Monteverde as it is cooler, but it was well above average temps when we were there, so we were a bit warm during the day (luckily it still got cool enough at night that we had no trouble sleeping).

We booked late and managed to secure the 5 bed house at a great price (we were two couples). It was fabulous to be in such clean spacious accommodation. Lots of info, very light with large windows - felt a bit like a ski chalet. We also lucked out with a sloth in the car park! The lady on reception was delightful. A short walk into town with great bars and restaurants.

If the house had been rented for 10 there is insufficient soft seating - just one, immovable 2 seater uncomfortable sofa. Breakfast was a bit disappointing, we arrived 45 mins before close and the fruit had run out. Staff didn't seem keen to provide more, but did when asked. This was quickly consumed by the people at breakfast.

Room was large, clean and comfortable. The site is full of wildlife and the gardens were beautiful to walk around. We saw sloths, various birds and butterflies during our stay. The breakfast was great and the staff were really helpful. The town was just a short walk away for dinner or lunch options.

There isn't a bar onsite - but there is a fridge - so we brought some beers from a local supermarket.

The property is absolutely beautiful. There is an amazing garden of trees and flowers. We even saw a sloth in one of the tree. The building are old but well maintained. Our bedroom was very big with really high ceiling with a nice terrace overlooking the garden. The cafeteria style breakfast was the best we had. Great selection of food. Jocelyn, the lady at the reception was very nice and welcoming. There are many good restaurant very close. The Soda across the street is very good, authentic and reasonably priced.

Location is amazing, it feels like you are in the countryside but it is only a three minute walk to town. The gardens are stunning and there was a sloth in a tree in the garden for our whole stay. The staff are incredibly friendly and helpful. When I arrived I mentioned that I was hoping to see a toucan and about half an hour later the receptionist knocked on my door to show me an emerald toucan that had landed in a tree in the garden.

The breakfast wasn't as good as other places I stayed.