Pool (with swim-up bar!) and hot tub onsite, and a very lovely garden to walk the grounds. Location is great— Walkable to downtown Santa Elena and restaurants and shopping, although the onsite restaurant was very good. Very close to all of the main Monteverde sights and the staff is helpful and can call taxis if you don’t have a rental car. Very nice shampoo, conditioner, soap, and lotion provided.

The swimming pool isn’t heated so it was a little chilly! Charging to the room was a bit confusing so make sure to carry some form of payment with you if you go to the restaurant or bar.

Property was very nice and clean with pool, hot tub, short walking path, and restaurant. Staff is very friendly and helpful with planning trips and transportation. Hotel is located close to restaurants, shops, and supermarket. Breakfast was really good!

The room was small for family of 4 with two full sized beds and little space for suitcases. Bathroom had very few places to hang towels and wet clothes. Construction noise started at 7AM. Luckily we needed to be up early for activities.

We wish we had more time to spend in Monteverde at Poco a Poco, as the facilities were awesome! We were a little worried that the 'no ac' would be an issue for us as we were there on some warmer than usual days, however, the windows with the cross breeze and the lower night temps made for an excellent night of sleeping on very comfortable beds. We took advantage of the hot tub & pool (ask for the Guaro sour at the pool bar from Pedro - you won't be disappointed), and the kids loved the roasting marshmallows at the firepit, where they made new friends. Dinner at the hotel was good (make a reservation as outside groups come to dine also). The included breakfast was amazing and had a large selection of choices. We had a vehicle, so can't speak to ease of getting to surrounding areas. It was an awesome stay.

Nothing! Our stay was great!

The facility is fantastic the pools, hot tub are great the food is excellent the room was everything we wanted the location was convenient and central with ample parking. But what really makes this place stand out is the staff. Starting at check in. I knew they were something special. They are positive and bend over backwards to be helpful. From the bartenders who make fantastic concoctions with fresh ingredients to the desk staff that goes over and above to make sure you have everything to make your stay pleasant. My daughter forgot her bag and they arranged to have it shipped to my house for me. They are the absolute best

Super helpful and friendly staff. Lovely, well thought out (wind and rain in Monteverde!) pool area. Great food at the restaurant - even the free breakfast was incredible. Housekeeping did an excellent job with lovely folded towels and toilet paper. It is expensive than other options, but after spending time in the area and seeing the other hotels, this was definitely great value for money.

Our room was a little tired and without a fridge. That said, it was still immaculately clean every day and with all mod cons (usb charger bedside lights, safe, hairdryer, nicely fitted bathroom) - just due a lick of paint is all.

The staff at the front desk was exceptional. Upon my arrival I had concern about my night time jungle walk activity that I reserved but I wasn't sure where to meet. The lady (sorry, I forgot your name) at the front desk called around and found out which tour company I booked with and made arrangement for them to pick me up at the hotel. All the staff were courteous and had big smile.

The room A/C didn't have heater option. When I went Monteverde it was mid December yet the night was cold. I called the front desk and they brought in portable heater which helped a lot.

This was our last stop on our two week adventure in Costa Rica. We were so impressed with the friendly and helpful staff. Reception organised all our trips and they were also quick to resolve a problem we had with a faulty coffee machine in our room. The staff at breakfast were also very welcoming and served up a good choice including fresh fruits, eggs and local fare. A lovely looking restaurant too. The rooms were very clean and airy, coffee making facilities and coffee provided, bathrobes and daily housekeeping service. The hotel was set in pretty grounds with a nature trail and lots of hummingbirds. The pool area was undercover with a swim up bar and jacuzzi.

Nothing really. I would like to mention that the hotels location is very central to the town which is great for checking out the local restaurants but it’s not quite as at one with nature as some of the more remote hotel in the area. Also, if you prefer an outside pool with a bit of space then you may find this pool a bit claustrophobic. This is just for your information, not necessarily a negative.

the pool area was covered which was nice as it does rain a lot. staff was helpful. rooms were regular rooms but they were clean. breakfast was good - lots of selection and was very tasty. it seems to be less of a family place. we stayed with kids who were playing and jumping in the pool. there were other guests there that were clearly there to relax and not be bothered by kids

Some rooms great, some terrible near road and looking at roof. Trail was nice. Reception staff super kind and helpful.

Pool area very dirty and management weird about loud kids in pool. Stressed out bartender trying to manage rowdy kids ruined the vibe at the pool. Hot tub overcrowded and stinky.

I had a really nice stay here. I had some stomach issues while I was there, and the staff helped me with tea and room service. The property is nice, with a heated pool and large hot tub. Restaurant wasn't mind blowing, but was food was good.

I had two complaints while I was there: (1) they didnt provide a 'do not disturb' sign, so I specifically asked them not to come clean my room, but yet they came in and moved my things, redid the bed, redid all the towels, etc. Not the end of the world, but that was what i specifically asked to NOT do... (2) I asked for a deep tissue massage, but their therapist really struggled to execute a true deep tissue (not to mention club music bass was bumping from the hotel pool), so the massage experience left me dissatisfied. They knocked off $10 from the $80 price, which was a nice gesture, but $70 is still more than I pay for an hour massage at the local Chinese spa in San Francisco where I live. Shrug