The location, the decor of the room, and the views from the room were amazing. Most staff were friendly and welcoming.

The pool area was great with wellness facilities, however, the pool attendant continuously refused to turn on the pool water jets and Turkish sauna, even though we asked him several times. The attendant had extremely poor attitude, and blamed us for not telling him to turn it on. When we asked him to, it took several follow ups before he actually switched things on, making us feel unreasonable and as if we were ruining his day. As a result, we could not relax and enjoy all the facilities. Obviously, when facilities finally worked, other guests used these with us. Many of your guests might not be as assertive in asking or as persistent in requesting the use of the facilities and, in turn, might not have as enjoyable stay as they could. The attendant refused to give us his name.

Great hotel. Late 1800s opulence. Swimming pool is magnesium salts water with flumes and impact sprays...awesome. Water temperature is "invigorating" Breakfast was OK. Buffet of continental and some hot choices. Other reviews have complained the scrambled eggs were "green".! This is psheno, an East European dish of millet and milk!!! Also that boiled veg was on offer...this is a "spa hotel" and some people staying are prescribed special diets. No-one not on prescription is forced to eat anything! At least 5 energetic ways in to town, or one can use the tunnel system for a leisurely route, great fun. The gardens are great to walk and relax in.

Lack of tea/coffee making facilities in the room. Missed waking up "with a brew"

Magnificent traditional hotel. Spacious room with a bath. Located within easy walking distance of the Colonnades.Fine breakfast

The hotel kept its charming style from the previous early century times and does not give the impression it is outdated. The place is clean, well maintained and well taken care of. Appreciated the easy underground access to the spa which was clean too. Room was big enough with high ceiling and wooden floor. Breakfast buffet was good and did not feel like a canteen in rush time, even if the restaurant is for the remaining hotels from the group nearby.

The bar could be a little cosier.

The place was absolutely stunning; the interior shows signs of previous usage but that’s to be expected from such an old place. Getting there was also fairly easy; it’s definitely a wonderful experience!

When we asked for a parking lot - we were told that we should’ve pre-booked this prior to our stay; however I found no such information anywhere. The receptionist then sent us somewhere inside the city to park our car . And then when we checked the parking lot in front of the hotel, it was always half-empty so we totally could’ve parked there and paid for it.

Beautiful grand building, only a short walk from the main promenades of Karlovy Vary. Helpful, kind staff were welcoming when I arrived. The bar and lobby are nice, and the restaurant food is quite good. The breakfast wasn't great, but the swimming pool and sauna made up any disappointment since they were free to use and well maintained. Because of the film festival there was no parking, but aside from that it was a great relaxing stay in a very nice hotel.

Very good location, in the green part of the town center. Short walking distance to main street and Kolonades but in quiet place. Friendly staff, nice atmosphere , tasty breakfast and dinner. Very comfortable room with a balony. Big and nearly empty swimming pool. Hotel parking for reasonable price. I would love to stay there again.

All was really nice.

The room was amazing. It was the size of a small apartment and had a very nice view and luxurious atmosphere.

Overall nothing but the water of the swimming pool could have been warmer. It was a bit of a disappointment compared to all the other luxury we experienced. The staff should be able to speak better English though. It was lucky that I spoke German but even their level of German was not up to standards.

Hotel is situated close to the city centrum. Our room was quite big and clean. You can see, that Hotel is old, but it is very good maintained. Hotel has its own swimming pool, you do not have to go anywhere, if you want to have a rest after whole day walking in the city or in the forest,where are several routs and beautiful view points.

There very small sauna rooms. They were full,we didn't not use them.

it was an unforgettable stay thanks to the hotel staff. The food was excellent, the menu varied, thanks to the chef! The room was cleaned well every day, towels changed. At the reception everyone was very friendly and even when it was raining we could take umbrellas at the reception.

Nothing