Staff was very friendly and polite. I am deeply thankful to madam Neumannova, she was extremely nice and helped us a lot. All her colleagues were helpful as well, being very nice and speaking fluently Russian and German as well. I was really impressed. The room was very comfortable, also child bed was big and comfortable. We did not have a balcony but there was a panoramic window with a beautiful view. The hotel is situated near supermarkets and shops and taxi from central Station was only 13 Euro. Swimming pool is on the roof, it is really cool idea. There is a person who checks water quality regularly. I can say that the property exceeded my expectations. I wish the hotel all the best, success and nice quests!

Employees were helpful. Everywhere was clean. The spa area was enjoyable. We were pleased with the massage service. You can reach everywhere by walking. I would come again.

Breakfast could have been better. There is no kettle in the rooms. You have to walk 15 minutes for parking.

Very clean, great location, staff nice and helpful. Mostly Czech management and staff, so highly recommended to domestic travellers…they dont exclusively cater to Russians unlike others in this area, which is a good thing from my experience.

A la carte dinner is quite basic (but fairly well executed), not what you would expect in a big 4*+ hotel. My guess is that the hotel focuses on half/full-board spa guests…

Breakfast was very good. Spa and swimming pool were also fine. The rooms were clean. The staff were polite.

Parking garage is small and maneuvering of the car is not very easy.

Wellness area, location, parking under the hotel, breakfast

The mattresses were not comfortable, a away too hard, even for me, who used to sleep on hard mattresses. Coffee and tea at the breakfast were not good quality. Underground garage is too small and it was very difficult to maneuver the car.

Very good breakfast. The room is large and well designed. Nice pool.

More lounge chairs close to pool. Check-in forms in the reception should be available in English

Everything was perfect:)!

Good experience in a new hotel.

Everythings very good

Clinical cleanliness Spacious rooms, large beds Location - within 5 min walk to Colonnades, shops, restaurants. multiple sanatorium style treatments on offer

Badly designed layout of the pool area, making it uninviting. Being on the top floor, no skyline or side windows open up for fresh air. The pool terrace with beautiful views but cannot get there unless walking through the pool area itself through the changing rooms, no foot ware. the hotel building is squashed within other buildings, and windows/ balconies are overlooked from all sides, also making the lobby bar and the lobby terrace dark and gloomy.

The breakfast was what I expected. On Saturday, there was someone freshly preparing eggs and pancakes which was nice. They did not have room service but I was able to order food and then carry it to my room.

Unfortunately, the bed was like sleeping on a thin blanket over plywood, very very hard. Also, the pool could have been heated more. When you're in a town with thermal springs, you would expect that. The hot tub said it was set on a timer: 20 min. off 10 min. on - I stayed in it for 35 min. and it never came on.