The pool, spa and all these things TOP! . Very nice, very easy to get there, to pay, to relax to enjoy The room is perfect, clean, and comfortable and the view is stunning. For me the best view to stay in Karlovy Vary, because the hotel building is the most ugly in town and you don't see it from your point of view.

The staff is mainly unfriendly, but very common in all Czech Rep. Breakfast... Well. Concerts all nights in the yard, and big ones, for 3k people...that wasn't very relaxing, for better relax experience avoid weekends.

I think Thermal hotel has the best view of the town.

If you plan to use sauna, please do your home work about hot rooms and cooling options mentioned on website and ask questions at the time of checking in. The Saunia facility is spread out on 3 different levels and difficult to navigate. It takes time to find your way around as there is no introduction tour that you usually get in states. You also need to realise that you get only one towel and one linen sheet either for 3 hr or full day use. You will be charged 30 CK ( a little more than $1.00) for any additional ones that you need. Also, there is no shampoo, no conditioner, no body lotion provided. Staff is unfriendly ( if not rude) and makes you feel like they make a huge favour to answer your questions.

Stayed for two days and enjoyed the thermal pool and the SPA and thermal facilities. Room was spacious and facing south, from the terrace there was an incredible view to the city. Good breakfast.

Staff during the check in was not so polite, if you coming by car you're almost forced to leave the car in the hotel car parking, at quite expensive rate.

The view was like looking at a postcard. Had to be a new room, was exceptional. Room wasn't all that large but hotel room had a place for everything so no issues and kudo's to the industrial type who spent the time to orchestrate the room layout. The Spa was more like a Therme, this is the best Spa in the area (by far.....). Any time a hotel can have an augusse person every hour they get my kudos. The first lady had to be an ex-Russian Ballet dancer, OMG, what a performance. The Spa is in a separate building, on top of a hill/cliff that is attached by a hallway/lift, way kool. The hotel gives you 3 hours of free spa- more then enough. The spa is above a thermal break in the tentonic plates where by steam and minerals come to the surface. The hotel has an outdoor pool with thermal water at 38C, so much fun. Christmas festival behind the hotel (small but nice) and walking paths along river. Plenty of great dining in/around hotel. Comfortable bed and TV with a lot of channels. Was very impressed.

Great location with 10 min walk to the bus station. The use of spa facilities (both indoor and outdoor areas) was included in the room rate and that was the highlight of my stay. Clean. Wi-Fi worked well. Staff was friendly and spoke good English

The hotel appears to be under renovation at the moment. Sometimes it took forever for the elevator to come and when it did it was already full so I had to wait for the next one. And the stairs were not available due to the renovation. The bathroom had a weird sulfur-like smell. This might be typical in Karlovy Vary, I don’t know

I don't get why this hotel doesn't have a higher score -- maybe because it is surrounded by other great hotels in the generally fancy Karlovy Vary? Everything was great; it's a huge hotel and isn't too busy in winter so they gave me an early check in when I arrived. The rooms have gorgeous panoramic windows, warm wood furnishings, cream carpets -- a very modern, Scandinavian feel. You can use your bathrobe and slippers to go to the spa -- I only tried the outdoor thermal pools (you can use them for 3 hrs per night of stay, which is totally enough), but there's no limit on using the indoor pool (note that this one opens at 13 pm on workdays, and 10 am on the weekends). The pool area is spotless and is continually cleaned; it's nextdoor to a restaurant where you can get snacks. Breakfast was great. The hotel is right downtown, within easy walking distance from both the bus/train station (15 min) and the rest of town (takes about 20 min to walk to the other edge of town).

That I stayed only 1 night, lol. I want more!

Our stay was amazing, it was a weekend to enjoy the thermal baths. The room was exactly was described, clean and spacious. The staff was very gentile, the location super, and the breakfast very good, with many options. The thermal bath is amzing, and even being a cold weekend, it was not full. Recommend!

The hotel did not offer neither one bottle of water, indeed the freezer at the room was completely empty. If you want something, you need to down until the bar. For a hotel of this size I was expecting at least a bottle of water in the room.

It was a perfect stay with an amazing SPA in a really beautiful little city. The room on almost the top floor had a great view, was big and comfortable and everything was very clean. The buffet breakfast was amazing. You really get everything you may wish for. But the best thing is of course the 3h SPA per night that is included with the stay. You have an amazing SPA center and an amazing view from there over the city. The saunas are wonderful and the big pool is fantastic during the day and even illuminated after dark. We would definitely come back and can only recommend a stay.

Nothing, everything was perfect. We can just recommend staying here.

Modern, renovated, very clean and great location for walking to attractions, stores and restaurants.

Check in staff were wonderful handling all of the guests with professionalism and patience but the check out staff the following day need to find new jobs.

Stayed one night in the superior room. Love the design and the amazing view from the windows. Great location, friendly and helpful staff, parking. Breakfast was ok. Amazing pool.

Had no chance to discover the hotel balneo. It looked quite amazing. Unfortunately, the balneo lady was rather unhelpful and we did not manage to get any of the treatments booked. Pity.