Big rooms, amazing location and pool.

The hotel needs a remodel everything is outdated , and needs a fresh coat of paint badly . And the windows from the outside need cleaning (we were on the top floor and the window was very dirty with bird poo on it )

The hotel was spacious and clean with good views from the upper floors. The breakfast was excellent with lots of choice and a great egg station. Bacon was burnt to a crisp US style but when I asked they cooked it properly so it was soft. Location was a little far from the old city but close to the excellent night markets. The hotel could be seen a long way away which meant navigating to it was easy.

Check in took a long time and staff took ages to see to customers ahead of us.

The location is fantastic - walking distance to night markets. street eateries and bazaars, and China Town. The room was large and very clean. The included breakfast was simply amazing - every taste catered to and plentiful. A lot of options. Concierge staff were very helpful and pleasant to deal with. We would definitely stay here again!

Our floor, compared to others, looked a little tired and need of updates. We had advised the hotel we would be arriving between 4 & 5pm and got there at this advised timeband. Rooms weren't ready and we were asked to wait around until housekeeping advised that the rooms were available. Sign at Reception clearly stated check in time was 2pm. This was not really good enough after a travel day to get to this location. It was only at our insistence that our rooms were hurried along and we weren't greatly inconvenienced - but this was a poor start to our stay. It was clear the reception staff were under pressure and busy.

Great Location! It’s just steps away from the Chiang Mai Night Bazaar. There’s a pharmacy and a 7-11 across the street. There’s also laundry services across the street. The breakfast buffet at the hotel was very good. I like that they had some different dishes every day in addition to the standard dishes. They had a fruit station, omelette station, Thai station (that had rice porridge and all the toppings, curries, Thai soups, stir fry, etc.), pancakes, bacon, miso soup, breads and pastries, juices, etc. Everything was tasty.

When I went into the hotel room, there was an opened water bottle in the fridge. I let the cleaning staff know and she replaced it right away and was apologetic. I can’t complain though… It was great value for the amenities and the location. The staff was also nice. I would definitely stay here again!!

great fitness centre. loved firm bed. cable tv not good sleep timer didn’t work. very few staff on hand and very little english spoken. but restaurant staff still the same after many years👍

the gym should be cleaned regularly i could see after my 7 days the same buts if dirt. long wait to check in when it was correct check in time. no rooms were ready at 1400☹️

Wow, it's an absolutely fabulous hotel. Love all the staff. The room on the 22 floor is so big and so comfortable. Large shower and bath tub. Daily cleaning. Great views from my room. Nightlife abounds. Lots to do inside and out. Delicious food. Particularly I had a mango smoothie every day in the downstairs bar. Hotel can get very busy. I was there during the full moon festival.

Breakfast can be a push and shove. Everyone rushing about finding a table. I was pushed off the first two. Get in early

+ Many amenities, nice big pool, quite well equipped gym + Good Price-Value + Lots of choice at breakfast, especially the omelette was nice + Big room after free upgrade + was much better than the bad rating had me fear + Did a great job hosting the conference I visited there + It seems like the stuff mentioned in negative reviews gets taken serious (to me staff was friendly, room and dishes/cutlery were clean and even cleaned in front of the customers eyes in the breakfast room)

- As mentioned everything is a little old/run down - The Western options at breakfast were bad (not that I wanted to have any) and the rest was a bit repetitive

The location was just down the street from the night bazaar market which had entertainment food shops every night. You could walk to old town or catch a tuk-tuk or a red truck and you can usually negotiate a price. Hotel was popular for any tour pick ups. Staff was great and the breakfast buffet was decent and had a different selection most every morning

Since I spent time at the pool it wasn’t heated so very cold only good to dip in when you were too hot. The bed was not comfortable but I found most beds in Thailand very hard. TV had English-speaking channels and a movie channel so that was OK.

Overall it is good value for money.

The breakfast didn't serve real espresso. There is a coffee machine that has espresso as an option, but like all these kind of machines you end up with brown water 😞 They have a person making omelette, so they could have one making real espresso. Now I went to the coffee shop next door for my espresso. Small problem, but if they change this the hotel gets a 10 because everything else was very good.

convenient location

hot water is in consistent