This is an amazing resort, yes there are some negative reviews of upkeep and shops not opened but this is a result of covid and its impact to the whole area. There are some external areas that could do with a lick of paint but nothing that is overly bad nor dangerous. Rooms are spotlessly clean as is the main foyer areas, dining areas and the rooms are cleaned to the highest standard. Breakfast selection was great with a good choice between western and Asian options. Eggs cooked to order was great The pool areas is amazing and the staff are incredible. Mia was the concierge that looked after our family and her recommendations for things to do and restaurants in the local area and in Hoi An were perfect, Mia is passionate about tourism in the local area and it shows in her knowledge. The local community of An Bang has some amazing places to eat, great massages and the beach is good to swim at, can not recommend this resort highly enough

nothing to say here this resort was close to perfect

The apartment was a great size and the beds super comfy. Pool was great even in the rain! Great breakfast. The gardens and buildings are kept immaculately clean and manicured. I would probably stay here again as the apartments were excellent for a family.

The property has definitely been impacted by Covid, it’s a huge property that clearly used to have a shopping mall and a vibe but now they are all closed except for the spa, a cinema and a very basic mini-mart. This creates a bit of a ghost town vibe. It was unfortunately raining the entire time which probably didn’t help.

The hotel is part of the bigger complex which has a cinema theatre, housing units etc. The rooms, swimming pool, gym are well maintained. We liked the spread on the buffet breakfast too. Also, they arrange free transport / pick up at certain timings to Hoi An Old Town which was good.

We had dinner at the restaurant and the food wasnt upto the mark. It was a decent meal but not great.

The room was spacious, and the bed was super clean and comfortable. The pool area is so big and beautiful. The view of the beach from the resort is fabulous. You can walk straight onto the beach from the pool area. It is only a 10 - 15-minute walk along the beach to get to An Bang beach and restaurants. Alternatively, you can catch a Grab. There are plenty in the area. The breakfast was fantastic. A great variety of both Asian and Western options. Eggs cooked as ordered. The staff were super friendly and allowed me to store my luggage for a few hours after check out, as my flight was not until late. Overall, highly recommended and would stay here again.

I called reception at around 2:30 - 3pm to order some fresh milk for my room. The first 3 times, I was hung up on. The 4th time I got through and ordered the milk. It never came. Unsure whether it was the language barrier and they did not understand my request or what happened. When I called later, they said the kitchen was closed and they could not deliver the milk. No apology. Just hung up. Everything else was perfect 🥰

This was our first time staying near An Bang Beach, and my husband and I were traveling with my father so we definitely wanted something nice and fancy for our stay. The suite was like an apartment and so one night when we went to ancient town, we brought back food with us and the kitchen was fully equipped for us to heat up all the food and provided all cutleries to have a delicious meal right in our room.

While the breakfast tasted well, as a Muslim, I felt like the breakfast wasn't inclusive. Out of the 3 days we stayed there, on Day 2, almost everything had some sort of pork in it, especially bacon even in baked potatoes. Whatever few food we could try to eat, it did taste great. Loved the long hours as breakfast went on for 10.30 am so if we slept in, we still made time for breakfast.

The pool and facilities (gym, spa, restaurant) were all very good and very well maintained. The room was large, with comfy bed and nice bathroom etc... the breakfast buffet was nice. Private beach was great.

This resort is huge. And when we were there seemed almost empty. There are many, many shops and different 'market stalls' that are empty and seem to be under construction so it seems strangely quiet. However, this meant there were no crowds at the pool or beach etc... so no complaints from me, however didn't have an amazing vibe being so big and quiet. Also, the beach is very nice and the water clean, however as is typical of these beaches there was still a lot of litter which is sad. The resort does keep their part of the beach clean, but it would help if this resort and others did more to keep it clean. It's also a little isolated so you can't really walk anywhere, but it's only 4 km to old town, and a km or so to more built up areas for restaurants and bars.

We spent 2 weeks at this wonderful resort and have booked another 18 days. I believe this is more than any nice words to describe this nice place. The rooms were immaculate, the swimming pools and pristine sandy beach are the jewels of the resort. The breakfast offered a wide selection to start the day. The staff was kind and helpful. During our two-week stay, we got to know a few names, but there were others equally fantastic whom we haven’t mentioned. Law, Tam, Thứ, Hồng and Tai are among those who provided us with exceptional service. We are eagerly looking forward to returning here.

Too many empty shops or commercial rooms, which gives unpleasant feel.

Breakfast had a very big selection to choose from. Staff were friendly and helpful. Offer a free shuttle into town, which was useful. Bed was super comfortable and got a great sleep. Pool area nice and well maintained. Beach is good to have a long walk and some beach huts not too far along from the hotel to have some nice food and drinks.

The hotel is located on what I think at 1 point has been a large complex. A lot of the site has now closed down and has a lot on empty units. The grounds of the actual complex are very run down. The beach right outside the hotel isn't well maintained.

We stayed in a two bedroom suite and it was very comfortable 😊 the hotel is lovely and the staff were really friendly and helpful. The concierge staff are lovely and can’t do enough to help. Breakfast was good - with a really wide variety of foods 😋

The hotel is huge but seems to have been struck with the effects of the pandemic. There are a lot of empty units in the hotel and it does have a ghost town feeling to it. There is a cinema attached to the hotel but we didn’t visit it. You need to use a taxi to go anywhere but the hotel does put on a free shuttle bus to go into Hoi An which is a bonus 😊

Value for Money - Citadines Pearl was incredible. Breakfast was a good asian buffet with everything you might want. The resort has an incredible pool and is located nicely right ion the beach. Taxi drivers are easy to source at the lobby for a short 5/10 min drive over to Old Town Hoi An -100-120K VND. They like to give you their What's App no so they can pick you up - which was great for us. The Citadines appears to be an old resort that may have gone into some disrepair and closed during covid maybe and Citsdines have opened it up and are bringing it back up to speed. The buildings themselves are a bit dated, but the rooms inside have been renovated beautifully. They are clean and neat and a safe place to sleep. The resort is very big. There are some little retails spots on site - a 7/7 (a convenience store like we'd call a 7/11 in Aust), Pizza shop, burger etc. The day spa is well priced with a typical 60 min massage for $400K VND - as opposed to the big high end resorts which are $1.5-$2m VND. We loved our couple of days here.

We struck some rainy and windy weather on our visit which the resort can't control, but it did make the beaches all around very dirty and messy - a lot of rubbish. Hopefully they are not like that all the time and that it was just because of the bad stormy weather. They weather itself didn't affect our enjoyment of Hoi An - the old town is open and thriving in all conditions.