The hotel is right off the historic center making it a wonderful location to base yourself at while in Cuenca. The building is charming and beautiful, and the staff are friendly and helpful. Someone was always at the front desk no matter the hour and were able to answer any of our questions. Our room was spacious, clean and bright. The only thing to note is there is no elevator (that we saw) so be ready for some stairs. We didn't find it a problem but for any travelers with mobility or health issues this may be a consideration when booking.

The hotel was in the historic district and classic. It was so fun to stay in an estate that had been turned into a hotel. The breakfast was excellent and the staff treated us like family.

Loved everything. One suggestion would be to research the history of the hotel. Who was the first family? Who was the architect? Who else lived in the property. Guests love knowing the history of old hotels. we loved our stay.

Loved the staff, front desk superior service. House keepers very professional and helpful.

Reserved the suite, however its located in the front of the hotel. The traffic, train, late night motorcycles was very loud and disturbing. It was as if they were in the Suite plus really COLD temp.(didn't sleep, stayed awake)the first night in that suite and requested a change of room the following day. That was not an issue, I downgraded to a standard room. My dissapointed is I should have been reimbursed for the Suite charge, and charge for the downgrade which was considerable less. I asked, that was not afforded me, instead I was credited for laundry and a dinner charge $45.50. Very disappointed. Other than this everything else ok.

An excellent location near parque Calderon in the heart of the historic Center. We have stayed in many hotels in Cuenca but never really 'found our spot'. We are happy to stay that Hotel Carvallo is 'the spot'. We loved everything about it: The breakfast, the amazing staff, the room, the incredible shower. Very quiet and comfortable and great value.

Pristine and welcoming, the staff were very professional and kind with attention to detail (for example they prepared us breakfast to go because we had an early morning flight). The breakfast was a traditional Ecuadorian and flexible to our needs, really enjoyed the stay there.

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The staff was my favorite part they were so friendly and helpful. The room was very clean and tastefully decorated. It is located in. Great part of town and yet was still quiet at night.

Friendly, helpful staff, great location, good breakfast, large room. Hot shower

Room a bit cold after sundown though staff brought us a heater. Bathroom needs upgrading

Great historic hotel 2 blocks from Parque Calderón. Spacious and cosy room. Staff helpful arranging tours and transportation. Breakfast included and was good.

Wow! This hotel was so cool! We only stayed here one night, which I regret, because I wish we would have stayed here all the nights we were in Cuenca! I couldn’t stop saying “wow!”. Beautifully restored historic house made in to a hotel. Our room was so gorgeous with large glass doors that could open overlooking the street. We stayed on the top floor in a suite. Very clean and comfortable. The hotel staff were extremely kind. They let us drop our bags off at 7:30AM while we explored the city. They also made breakfast bags for us when we had to leave early on a tour before breakfast hours. If you are in Cuenca, you have to stay here! Book the suite, you won’t regret it!

Great quick breakfast and great central location.

Towels in the room were thin and cheap in my opinion …. Had issues with power plugs but staff moved things around to accommodate.