The front desk person Marcos was extremely helpful professional and courteous. The hotel is mid-range quality with all amenities: good size room, wifi, tv, breakfast, hot water, daily room service, security, elevator, front desk. Good location and good value for Cuenca. Muchos Gracias Marcos.

drainage in shower wasn’t great

Everything. The staff was professional and hard working. The facilities are beautiful and well maintained. Breakfast was top notch. Eggs are your way! Beds were a dream. Don’t miss out on taking a coffee or coca-cola to the top. It’s a beautiful glassed in sitting area with a lovely view of the city. I watched fireworks up there one night. I felt like it was the top of my castle. I asked for extra pillows and towels and they brought even fluffier ones.

Nothing. They allow pets. The hotel DOES NOT SMELL LIKE THEY DO. If you like dogs, but don’t have one, don’t let this deter you. This hotel is spotless and always smells pleasant. I am a bargain shopper but my Spanish skills aren’t strong enough to negotiate. Anyway, you are very close to Mercado October 10 you will have a blast here.

Staff was friendly and professional. They went above and beyond to make sure our needs were met. I love the fact the breakfast they provide is made with freshly made fruit juices, fresh housemade jam and fresh bread from a local bakery.To me it does make a difference and helps you appreciate the effort they put in make sure the guess needs are met. The hotel is within 15 walking distance from the main park and local tourits spots and attracctions.

Nice big room with sitting area, table, mirror, comfortable bed and closet. Excellent location 10 min walk from parque Calderon. Very good internet in room and common areas - able to teach Zoom classes. Marcos and Rafael were very helpful and attentive.

Recommend a hook or place in the shower to put stuff other than on the floor. Recommend a small table in the bathroom to place toiletries.

I’ve been travelling for 8 months now and can honestly say that no other place made me feel as welcome and comfortable as the team at Hotel Yanuncay. Not only was our room upgraded but the staff went above and beyond to accommodate all our needs, answer our questions, and overall provide an impeccable service. Especially Marcus was always quick to lend a helping hand. The cleanliness of the hotel itself, our room and especially bathroom felt like pure luxury to me and the included breakfast was a feast too. If I find myself in Cuenca again there is no doubt I’ll be staying at Hotel Yanuncay. I highly recommend it to anyone visiting the city. Which reminds me, it’s also really well situated. We managed to do all our exploring by foot. Perfect stay all around.

I have nothing to complain about.

The hotel manager went above and beyond to help us with all our requests and needs. Breakfast came with our accommodations and it was excellent. We were able to get a taxi right outside the hotel lobby. The hotel was in the historic center of Cuenca. The hotel staff was very friendly and attentive.

The beds were harder than I like, but, that seems the norm here in Ecuador.

The room I was given was beautiful, vintage and absolutely spotless, the bed was comfortable and the hosts were super lovely and helpful; I had a bus at 6am and they called a taxi for me! The hotel is also located in the perfect location, very close to everything.

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The staff is friendly and professional. The hotel is very clean.

The Wi-Fi didn’t work very well. I was unable to use it for live calls.

The location is close to downtown, and the staff is accommodating and friendly.

The spa room is not working under maintenance - I don't have a chance to use it ,

Lovely friendly staff and clean, clean room. Very comfortable and just a short walk to the historic centre.

Nothing, it was all good.