good location in Zamalek. Breakfast was fantastic, with a really wide choice. You can get freshly made coffee or cappuccino from an italian machine (what makes the difference). really friendly staff. by booking, we didnt see the hint that the pool is under maintenance, which was the reason why we chose this place. we were kind of upset. so they gave us a suite with a fantastic view instead of a room overlooking other buildings - how nice is this! rooms are a bit outdated, but with every comfort. they have a great coffee shop outside on the ground floor. we didnt use the hotel’s asian restaurant. but we can recommend the libanese restaurant al-dayaa 10min by foot

the construction site in front of the hotel (towards the river) - which is not in responsibility of the hotel, but you should know. they are building a new walkway.

Located in good locality. good comfortable mattresses. clean. very good breakfast.

needs renovation/refurbishment/updating. AC very old style, making loads of noise. very expensive. good overall hotel but not really value for money that we paid.

Very spacious and well-appointed room with excellent views over the Nile. Helpful staff. The coffee shop downstairs is excellent, as is the in-house Japanese restaurant. Leafy neighbourhood makes for a nice change in Cairo. Close to shops and restaurants. ATMs nearby.

There's no escaping the party noise at night from the other side of the river, but it wasn't too bad.

The excellent staff knew precisely what to do and were very cooperative in precise Hazam at the reception. The breakfast was OK; the view was amazing and very good services. The relation desk and precisely Dina was more than great; she advised and guided me to know more about Cairo.

The room is small, and I trust the bathroom needs renovation.

Staff is very proffessional The workers were very professional, very friendly and cooperative, especially Captain Hamada and the room cleaners who put roses on the bed and other beautiful surprises that we see every day when we return to the room We booked a room overlooking the Nile and the view was enjoyable with a cup of coffee Thank you from the bottom of our hearts for welcoming us and making us comfortable. Location of this hotel is exceptional ! Located in very clean and pleasant area.

The restaurant and its furniture do not match the Hilton name. The smell of food spreads throughout the rooms, knowing that we are on the 11th floor, and the smell is annoying when the windows are opened. We qre not sure from where is the source of the smell. The bed covers were not changed during our 6-day stay, but we believe that if they were informed, they would replace them.

The hotel is placed on Zamalek island, in the more or less descent area of embassies. I recommend to choose a Nile view, as we booked city view we had to change the room for a Nile view and it was like we moved to another hotel. The view is terrific! As we are smokers, we enjoyed our smoking pauses from balcony. The stuff was very attentive and friendly. When we had a problem with the shower head in the first room, it was solved rapidly - thanks to Dina for a personal support. The bed is really comfortable, for me that is very important as I have problems with my back. The breakfast has a great variety, from classic choices to Egyptian specialties, you can order any eggs you like, fresh juices, descent coffee. Also worth mentioning the wi-fi worked well.

Full sanitary pack in the bath. We were missing shaving kit and cotton swabs for ears, had to ask for it. Would be great to have a pillow menu, I used to orthopedic pillow, but there was no such option.

They upgraded us for free, which was great. The room was awesome, with a beautiful view of the Nile. The location was perfect because you are 15 mins from Downtown and 30 mins from the Pyramids, so easy commute to see Cairo and the Pyramids. It takes almost 45 mins from the airport, so if you need to travel during rush hour, maybe the location is not as convenient, but for everything else it was great. The staff was awesome! You can always rely on them if you have any questions or problems (we had our key malfunctioning a few times and they were super happy to help)!

They have a better bar downstairs on the right (The Heaven) compare to the one inside the premise. Recommended to go there for breakfast instead of the one in the hotel.

Everything. We had a very comfortable stay. We were upgraded to a lovely Nile facing room. Since we were arriving late from Aswan the Management left fruits and drinks in our room, that was very thoughtful. Excellent customer service.... I would like to express my special thanks to Hazem, Farida, Dina and Amr.... they went an extra mile to make sure that we were comfortable.

Very disappointed with the tour agent assigned to us by the Guest Relations Manager. This person was very pushy and pushed us to go to shops that we were not interested in. However he convinced us to visit a jewelry shop (that was the first stop of our actual tour), as soon as we reached there he requested that I pay him in full the amount we agreed to pay him for the entire tour (which I refused). Later he came to us and said he won't be able to take us around as he had something urgent to do. He fixed another taxi for us, the driver could hardly speak English but we managed our tour. The Hotel should be careful who they assign to their guests and must do a background check on that person prior to engaging them to take guests around.

I have to give a big kiddo to Hazem an absolute jewel of the Hilton zamalek ! Not only was he just right on spot and caring but I have lost my phone in a Uber.. after a weeding day and guide tour early next day (not recommended) I was exhausted, but Hazem really made it through ! We were able to reach out to the Uber and I wanted to give an incentive to the driver as it should be hazem wanted to make sure I was not being played over so took it from there ! I had booked a nil trip in the evening with friends from the weeding and couldn’t cancel, therefore Hazem just stayed waiting for the driver to come and called me when he received the phone. I could not thank him enough !

Na only I would say breakky could be a tad improved however when requesting gluten free they have done everything they could to bring a few slices ! Thank you !

Excellent customer service. Easy check-in. Very friendly and helpful staff, at the same time, each and every staff is courteous, respectful and professional. My special thanks to Hazem and Farida, both of them went out an extra mile to make our stay most comfortable. The location is perfect, safe, very convenient and central. Couldn't have asked for anything better than this. Our room was spacious. The bed was very comfortable.

We were upgraded to an apartment facing the Nile, it was absolutely beautiful. However, the furniture, kitchen appliances (fridge, microwave oven, electric kettle etc), crockeries and cutlery, kitchen cabinets desperately need an uplift.