Magic view, great restaurant, good conditions.

To many times disturb by the staff. They call or knock the door 6 times to ask if everything ok or we need something. I feel uncomfortable with this .

Great location, very friendly staff. Good breakfast. Rooms had great view of the Nile. Breakfast virtually on the Nile was an added plus.

Checking in time could have been reduced. First day of stay - there was trouble with the airconditioning.

they need to improve the bathrooms and the staff in the lobby especially in the coffee.

Location and the view

I booked two rooms , one with queen bed and the second is twin beds . I booked and paid before a month . They don’t give me twin beds and ask extra charge if i want to request one more bed and told me there is no possability to upgrade or to refund. I talked with reception staff in the other shift and he send extra bed as help and peomise me to transfer us to twin beds tomorrow . He did not transfer us and there is no apologize for any thing . Really, its unproffesional to deal with the customer in 5 stars hotel with scammer ways . Its good hotel and location but with totally unproffessional staff . Will not come again

The staff of the hotel are welcoming friendly and very helpful. the hotel location is great with great view of the nile and cairo. we had a high level room with balcony overlooking the nile, and with view of the pyramids. the room is comfortable and clean. the breakfast was superb and the staff in le Sud restaurant are extremely helpful and joyful. food in the La Palmeraie Resturant was superb, great taste, good quantity and very filling.

the sound insulation was not good as we could hear the loud music played all night in the nearby nightclub unfortunately, so I hope the hotel can figure a solution for sound insulation. we also had an unfortunate encounter with the staff of kebabgy grill restaurant and with the aqua lounge bar, however, this will not be reflected on how i view the hotel in general.

We paid a lot for the room, and we really felt like the staff made our stay special and worth it. Being upgraded to lounge access and receiving complimentary time in the spa/jacuzzi were really nice. It was my husband's birthday and they had some treats waiting for us. Highlights for us was our time at the pool (beautiful location, perfect temperature and the spa was amazing) and the breakfast (again, wonderful views and such delicious options).

We had a weird time with booking where we weren't able to pay online and when we called, the person we spoke with made us feel like they were going to cancel our booking. Once we got there everything was more than fine, but it was annoying to go into our stay with unnecessary anxiety. For the price, the hotel itself is really great, but the room is nothing spectacular (minus the view--amazing view). We were grateful that if you sign a waiver, you can open your balcony which was a really cool experience since the view is amazing.

The service at check-in was very helpful as I only had a picture of my passport and not an original or a copy. Sara, from Guest Relations stepped in to help. Sara was amazing during our stay! She took us up to our room, told us about the facilities and spa and left. We saw her shortly after and she asked how we were. I explained I could not get a spa appointment until after 2:00pm the following day. This was a big disappointment for me but what could I do. Sara said she would see what she could do. She later phoned and said she got us a 4:00pm check-out. Sara then had the spa phone me and low and behold, I had an appointment for my requested time. We told no one at the hotel that it was my birthday, but upon check-out we run into Sara once again. She was disappointed we were checking out before 4:00 as she had arranged a birthday cake for me! We told no one at the hotel I was celebrating my birthday. We've always enjoyed the Sofitel, but Sara in Guest Relations, made our stay fine to fabulous!

Honestly, the food is mediocre at best and the wait staff needs huge improvement! It's such a lovely location to sit along the Nile for drinks and food so the service is such a shame. When at check-in, they were pleased to tell me that I had a King Room with Panoramic Views. I would expect so as that is what I paid for. I have stayed at the Sofitel a number of times and always get a Nile view room. I spent extra money on the room this time, and I feel that there was no need. I could have spent less and had the same type of room and view I've had previously. No different other than I was on a higher floor so a bit disappointing.

The common areas of the hotel are classy and elegant though the rooms feel a little out date in comparison, but the rooms are still very nice and clean and comfortable. The restaurants are amazing, the pool was fantastic, and you barely have to leave the property. The location is great in Zamalek however all of the restaurants and bars are up the other end of Zamalek which is a cheap $1US or less uber drive, but a heck of a walk in the heat. Something to be mindful of if you do choose to eat offsite.

Some of the staff in the cafe and casual eateries weren't very friendly. They weren't rude but in comparison to the hospitality offered all over the hotel there was a stark difference.

Luxurious hotel right on the Nile. Easy access to so many places in Cairo and surroundings. The staff were excellent and did go out of their way to make one feel at home. The rooms were large with a lovely view of the Nile. The Spa is well managed with many options for treatment or to just relax in the sauna, steam room or the jacuzzi. Even the outdoor pool was heated. What we appreciated the most was the amazing spread at breakfast with a choice of Western and local cuisine topped of with beautiful free sparkling wine. Our favourite spot was the little pub right on the water’s edge where we watched the sun set every evening with a cold beer and the water fountain light show after a long day of exploring.

service is excellent

assigned me room # 805 which is located at lower rate , they should assigned me a room located at 9th floor and up and hotel charge higher rate for 9th floor and up. 2 nd day assigned me room #1705 , room’s balcony was very tiny no room for 1 person to stand up.