Wonderful.

Please note that upon our arrival at the airport, we noticed that this 5-star hotel did not offer a shuttle service to pick up and transport guests from the airport to the establishment.

The rooms were clean and spacious, the choice of three pools and a beach meant you change up your days. The beach is particularly nice. Being able to use every al a carte restaurant every night was great too. The staff were friendly and attentive. There’s nothing else to do in Ras Soma really but the complex has lots to entertain you. The food at the restaurants were good and made the stay.

The service on the beach was quite slow but there is a bar near by. There’s construction work that you can hear all day seven days a week, it was hard to ignore. The service wasn’t 10/10 they were a bit slow and played would be left for a while in the main buffet area.

It didn’t feel like one of these huge all inclusive hotels. They managed to have it spread out enough that you all have a space. The separate restaurants were great that way you could get away from the hustle and bustle of the main buffet and have intimate dinners. The staff were incredibly friendly and attentive.

It constant sound of building going on. All around the property there is building going on and you have the sound of the drilling from 7 in the morning till sundown. I just put my noise cancelling earbuds on and some nice music but I do hear a lot of guests complaining.

almost everything was exceptional.

what I did not like was that I have called specifically to verify if the private pool room that I booked is totally private and your staff confirmed it to me 100%. I mentioned that my spouse wears Hijab and I am only willing to book the room if it is totally private! unfortunately I was shocked when I arrived that the pool is visible from the rooms above. luckily the staff were kind enough to show me other room options and moved us the next day to another room.

The beach was amazing. The resort is only 3 years old. It is well run, ie all is working well; you can see that it is a german company The staff is very friendly

The pool water is significantly too cold. Eg at 3.30pm the pool was empty as the water was so cold The food is not on the same level as club med. There is loads of choice but the quality level is lower. Overall still good though...

The hotel is beautiful! The nordic/oriental aesthetic is both relaxing and profession. The rooms are modern, very clean and well equipped with a separate dressing room, and a huge balcony. The breakfast buffet area was spacious, clean and very well layed out. The food quality and presentation was remarkable, and the variety was exceptional, catering to all tastes, dietary requirements and restrictions. Check in and check out was very smooth. However, what stood out most was how the staff went above and beyond to cater to our needs. Excellent job Mostafa and Salama👏

The construction site right next to our room was loud if we went on the balcony. The beach is a long walk from the rooms. The citronella scent in the reception is a bit overpowering.

Beautiful architecture and nice gardening. reception staff are friendly. buffet offers extensive selection. a few a la carte restaurants to choose from.

The bathroom in the room had sewage odor. We reported several times but it never went away. This really killed the whole experience. Very limited opening at the a la carte restaurants for reservation. The staff at Cabana restaurant were rude and unpleasant to people of color. Buffet was extensive but only few were tasty.

The breakfast was fantastic! There was a big hall filled with a variety of foods (even ones that you wouldn't normally find in a breakfast buffet). I was spoilt for choice!

The only thing I didn't like was that when I asked for water from reception it took hours before I finally got it

The cleanliness, the property architecture, the room, the stuff and the food.

The location on the beach is not the best in terms of the view. There is ongoing construction to the east and west of the resort unfortunately and we could hear the drilling noise for hours nonstop while on the beach at one day of the stay.

Amazing restaurants with high high quality food.