Great stuff and presentation. Upon checking the room was found to be not cleaned. It was late at night and dinner was already ordered prior to going to the room. Once staff was advise of the situation be rectified it by placing me in another room the very next day, which was an upgrade to a suite plus that same evening they gave me the opportunity of having dinner on the house, I’d like to thank Victoria, who was a great help and great professionalism was displayed by her

The rooms are quite dated.

Location, staff, cleanliness & facilities were all great! The room had a nice balcony and was dark enough. Nowadays the breakfasts have actual change with far more plant-based & options, not just leaflets on tables advertising as in the past, but real food option changes with it.

As with many Scandic hotels, the air conditioning unit was a noisy hum all theough the night which could not be switched off. I also tire of the 'bath or shower' option on this site, playing roulette as to whether I can have a room suiting my wishes until I'm at the hotel. In this case my preference of a bath tub was unfulfilled. The either-or option is a cop-out annoyance & I won't be choosing such hotels in future with this.

Welcoming staff is what makes the first impression. Tidy, newly equipped room with super cosy beds. Perfect location in the center of the city, just 5 minutes walk from the Saima lake embankment. Breakfast is fresh and healthy with lots of variations.

May be just as suggestion - a kettle for tea in the room could be useful.

The room was a quirky corner room with odd blueprint which made it aesthetically pleasant (also I liked the colour theme). Bed was comfy and sauna was awesome, the jacuzzi was just the thing I needed. And I maybe ate too much breakfast as it was very good.

The hotel is located near the harbour, fortress, and city centre, so it is a very good location. The room was comfortable and clean, and the breakfast was amazing, many options.

Everything was good

-Location -Friendly staff -Clean cozy rooms - the room was ready for our arrival -A wonderful breakfast is included

The hotel is right on the edge of the town centre and well maintained. The staff were very friendly and helpful.

The accommodation is superb, with great view at the balcony. Very nice that the room has plenty of liquid soaps for different uses, not just those that comes in small disposable bottles like a sample soap or something or a mini bar soap with name of the hotel engraved on it. Breakfast is so good you have plenty of food that you can choose from.

I just don't like the position of the bed so close with each other, the bed was also a problem for me. It drowned me a bit too soft that I didn't have back support. But I guess its normal for a hotel.

The architecture is nice and differs from normal hotels. The rooms themselves were standard hotel rooms.

The layout of the breakfast table was slightly awkward and hard to follow.

Great place with spectacular breakfast! Lovely town.